This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. While driving 65 mph, the traction control indicator illuminated and the steering seized. The contact pulled the vehicle over and attempted to turn off and restart the vehicle, but the steering was locked. The vehicle was towed to an independent mechanic who discovered that the entire front rack and pinion system needed to be replaced. The total cost, including towing, was $2,300. Ford of hibbing (2627 E beltline, hibbing, mn 55746, (218) 262-3881) stated there were no recalls and the warranty recently expired; therefore, they would not assist with the repair cost. The manufacturer was not notified. The failure mileage was 31,060.
- Hibbing, MN, USA
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- Hibbing, MN, USA