The contact owns a 2016 Ford Explorer. The contact stated that the second-row middle seat failed to unlatch as designed. The contact stated that his child was confined in the seat while strapped into the seat belt. The contact took the vehicle to van drunen Ford (3233 183rd St, homewood, il 60430) and was informed that there were no recalls on the vehicle and was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 60,600.

- Homewood, IL, USA

Airbag warning light indicator came on. Ford dealership (sound Ford renton, wa) performed $150 diagnostic which produce code stored in rcm "B141B" for 2nd row driver side inflatable seat belt deployment control using oasis the dealer found tsb 16--0001. This service bulletin replaces the connectors for the left and right second row seating airbag control and re-routes harness. Vehicle has 45,319 miles (below the 5yr/60,000 SRS warranty) however dealer claims repair is out of pocket. Dealer also stated when the airbag light is on no airbags will deploy in event of accident.

- Seattle, WA, USA

Rear airbag seatbelt feature malfunctions by triggering airbag warning light on dash board. Obd diagnostic produces no error codes. Warning light is intermittent and most common after rear passengers use seat belts.

- Seattle, WA, USA

Airbag warning light appeared on instrument gauge @ approx 65,000 miles. The concern is for the rear seat restraint systems that have airbags built into the seatbelt shoulder straps. This design flaw by Ford Motor Co has resulted in faulty wire harness systems for the seat belt airbags. Ford is not taking action because there is no official "recall" even though this is a well known design defect. Ford is leaving the responsibility up to consumers to pay out-of-pocket for this repair @ a $660 cost!!! this is absolutely unacceptable as we are talking about arguably the most important safety feature of a modern automobile...the airbags!!! Ford clearly cannot stand behind their own products from a safety standpoint, so consumers such as myself are forced to pay the $660 charge in order to protect the passengers (often children in our scenario) in the backseat or take the deathly risk of safety airbags not deploying in an accident scenario? you've got to be kidding me. Extremely shameful and disappointing that one of the biggest automobile manufacturers in the world cannot stand behind it's own safety products. This needs to be issued a recall pronto...this is people's safety we are talking about here!

- Hampton, NH, USA

The airbag warning light has illuminated again and we contacted the local Ford dealership in wasilla Alaska to report the issue but they remain unhelpful. The quickest appoint is a month away and my wife uses this vehicle for transporting my children to and from school/appointment and basic everyday needs. The airbag light often illuminates when the vehicle is stationary and first appeared when the vehicle hit 34000 miles. I contacted the Ford dealership then, but they said there was nothing to be done unless the light remained on. It appeareds periodically, often when the vehicle is stationary, but also when its being driven. I contacted the dealership and got the same unconcern response. Appointments are often months away and the dealership often dismiss the issue and show no urgency or interest in finding out the cause. The light diappears after a few shutdowns and restarts, sometimes for weeks and months but it has became a common appearence as the vehicle came closer to 38K miles and now 40K miles. Please address the issues or at leadt look into it so Ford can give it the needed attention before myself or someone lose a family member for something that could have been a simple fix. The vehicle is often stationary when the light appear. Sometime its appears when the vehicle is in motion. Base on what I have read from other complaints and from people with the same vehicle model its safe to assume the problem most likely originate from the rear seat, just behind the drivers. If its a wiring issue involving the vehicle safety equipment then this may have the potential for causing a cascade and catastrophic failure in one or more od the vehicle safety features. I will include a picture of the most recent appearence of the airbag light. Started about 18 months ago when the vehicle was about 34.5K miles and is becoming more common now.

- Palmer, AK, USA

I have a 2016 Explorer which has 2nd row airbag seatbelts. When purchasing my car it was explained to me that rear airbag seatbelts were the best safety feature for children. I did not have children at the time. I now have a 2 year old whom will be exceeding the latch weight limit shortly. Upon attempting to install his car seat rear facing, it became apparent I am unable to run an airbag seat belt through my childs car seat. It is a extreme safety hazard. I requested my seat belts be changed out for regular seat belts and I was told this could not be done as it would deactivate my cars airbags system. Please help me find a solution as I cannot put him in the center seat. His car seat does not fit being the center seat of the Explorer is not a full-sized seat. I have spoken with Ford corporate office, the dealership (oc welch Ford in hardeeville, SC) and have gotten little to no assistance other than there is nothing they can do but assist me in finding a new car to purchase. That is the last thing I want to do. I am at a loss and only want what is best for my child. I cannot risk him being injured. Who can I contact to get this resolved? please advise urgently.

- Savannah, GA, USA

The airbag warning light has come on. In taking the car to the dealership, this was traced back to Ford's error code dtc B141B and/or B141C. This error code has to do with Ford installing a defective wiring harness for the rear seat inflatable airbags and could cause them to fail to operate during a collision. The dealership (sheehy Ford, midlothian, va) refuses to repair the vehicle. I also contacted Ford Motor Company twice (5/29/19 and in April 2019) and they also refuse to repair the vehicle despite it being an obvious safety defect that should be covered under their safety restraint warranty. The fact that Ford is refusing to stand behind the safety of their vehicle has me concerned.

- Moseley, VA, USA

The contact owns a 2016 Ford Explorer. While driving approximately 50 mph, the vehicle shut down without warning. The vehicle was towed to rountree Ford (318-798-3673, located at 8770 business park dr, shreveport, la 71105) where it was diagnosed that the throttle body needed to be replaced. The failure was repaired. After the repair, while driving at an unknown speed, the seat belt indicator illuminated. The vehicle was taken to wray Ford (318-686-7300, located at 2851 benton rd, bossier city, la 71111) where the seat belt harness, buckle, and computer module were replaced. The manufacturer was made aware of the failures and offered an extended warranty, stating that nothing else could be done. Later on, while driving approximately 70 mph, the steering lost power. An unknown warning indicator regarding a visit to the dealer illuminated. The vehicle was taken back to wray Ford where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The failure mileage was not provided.

- Great Falls, MT, USA

Plastic casing in seat belt housing for 2nd row captain chair broke and seat belt will not snap into housing. No accidents or misuse; 11 yr-old son went to buckle seat belt and was unable to buckle. Plastic casing had fallen into space where buckle unit housed; we removed the broken piece with needle-nose pliers. Other 2nd row captain chair's housing is not broken. We were in ks for the holiday and returning to co that day. Soonest appointment with dealer was 12/6/18. Called dealer to verify that the housing replacement had been ordered, but it had not been done. Had to talk to several 'supervisors' to finally get part ordered before appointment, so that it could be repaired without having to come back a second time.

- Lakewood, CO, USA

Takata recall I have a 2016 Ford Explorer platinum I have identical twin boys so the safest place for them is in the middle seat their car seats are facing forward now because they're over two years old the seat belt goes underneath the car seat and buckles in it's a britex snaptight carseats the seatbelts have airbags on them I highway patrol had never seen this type of situation before and informed me that this is very dangerous because if those seat belts were to be set off they would inflate underneath the car seat and can hurt my children there's nothing in the Ford handbook that says you can't have car seats in this vehicle but twins I have to have one on each side I can't put them both in the middle in between the drivers in the passenger seat in the middle row there's nowhere else to put them and the highway patrol informed me to contact you because this is very unsafe and can hurt or possibly kill my children if I was to get in an accident and those seatbelt airbags were to go off. Nothing has happened yet no accidents I was doing a safety check at valley children's hospital in fresno and they were educating us on how to insert car seats and where to put them in the car so that they're the safest when they came across the airbags on the seat belts and said contact Ford I went to Ford right away I paid $43,000 for my vehicle and lithia Ford in fresno California did not want to help me they said liability they can't take the seat belt out and put just regular ones in due to liability and the highway patrol said I cannot keep my children in my vehicle I need your guys help I can't afford to go buy another brand new vehicle and the highway patrol helped me look through the Ford owner's manual and there's nothing that says you can't have car seats in there I need your help on to what I can do to have a vehicle for my two boys that is absolute safest

- Ahwahnee, CA, USA

Since purchasing this vehicle in December 2016 I have had seatbelt retractable mechanism in the third row replaced; I have had the navigation system replaced; I had to have the keypad on the door panel replaced; I have had to have the power steering epas replaced (most recent). Most happened while the vehicle was stationary thank goodness. The navigation system did go out while driving.

- Rochester, MN, USA

The contact owns a 2016 Ford Explorer. While the vehicle was parked, the contact noticed that the seat belt latch fractured. As a result the contact was unable to buckle the seat belt. The vehicle was taken to a dealer where it was diagnosed that the seat belt housing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 5,208.

- Harrisburg, PA, USA