This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife, daughter and I were driving form nyc to baltimore in my 2016 Ford Explorer. In the last 10 minutes of the trip I was on the highway traveling at approximately 65mph. I received a warning message on my vehicle stating that power steering has malfunctioned and to service now. I slowed the vehicle down and traveled another 8 miles to my destination. After consulting my owner's manual, I restarted the vehicle and got the same message as well as another one saying that the lane detecting sensor was malfunctioning as well. The next morning I was going to take it to a nearby dealership for service. However when I started the vehicle and tried to move forward the steering was very stiff and difficult to maneuver the vehicle. I had the car towed to the dealership. Currently they are assessing the vehicle and mentioned that this happens with some makes and models and that I may have to pay for the repairs which could cost in the $2000 dollar range. I have reached out to Ford customer service and they have passed me to 3 differ departments all who say there is nothing they can do.
While driving, dashboard alerts started with: Advance trac/terrain management fault. Steering loss/stop safely. Power steering seized up and only able to drive for 5 minutes but could feel power steering tightening up. Parked and turned off vehicle; then could not turn steering wheel.
Steering wheel not moving, not able to control it.milage on car 42,000. Car towed to a dealer. They found, that the rack and pinion is completely locked and needs to be replaced. Estimate repair at 2,400. Warranty does not cover it. A case was open with Ford.
I have 28,452 miles on my car and the power steering went out. I get a warning which says steering assist fault service required, terrain management system fault, and service advance trac errors upon starting my vehicle. In researching these errors, it seems to be a very common problem with Ford Explorer and a costly one to fix. I believe this to be a manufacture defect, due to the sheer number of similar complaints and low mileage. In addition, this is a huge safety problem if one was traveling down the road which also seems to happened.
Popping noise when turning right. Primarily when it is cold. Needs a steering rack with only 50K mi and 2 yrs old. Dealer would not let us drive it until part came in. They put us in a rental at their expense and we have had a full size quad cab truck. Steering rack is on back order with Ford and we have been waiting for 16 days and nothing is in sight. Dealer in bedford va. Has taken good care of us.
At approximately 35000 the steering started to slip and become periodically unresponsive. At 35975 miles it failed completely while driving almost leading to an accident. It was taken to a Ford dealership where they said the entire steering system would need to be replaced and quoted $3000 for the repair.
The contact owns a 2016 Ford Explorer. While driving 55 mph, the steering wheel seized and the steering fault service and service advance track warning indicators illuminated. The vehicle was taken to century Ford of mt. Airy (302 century dr, mt airy, md 21771, (301) 829-2800) where the contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 66,135.
My power steering has been making a snapping noise and I'm afraid of catostrofic failure. I no longer trust driving the vehicle, it has only 36,000 miles.
With less than 30,000 miles, my steering began to bind when turned fully to the left or right. This was only noticeable at low speeds, but due to my concerns about the safety hazards of steering failures I took it to dealer for an evaluation. They reported that the steering module had failed and it would cost >$2300 to repair. My warranty expired due to time (42 months) so unless Ford offers a warranty extension I will have to pay an exorbitant amount for what should never fail - certainly not with less than 30,000 miles. I do not know what would have happened had I not brought the car in immediately, but the need to replace the steering system suggests it was very serious.
2016 Ford Explorer limited 40K miles, identified my steering was locked up 3 weeks ago, I attributed it to severe cold temperatures. I contacted the dealership and they advised they cannot troubleshoot until it happens again. Friday night 12/7/18 while driving in rush hour traffic on a one way slush covered road, I lost the ability to steer my vehicle. I had to manually steer my vehicle to safety, it was incredibly dangerous and scary.I was able to pull it onto a side street and it had to be towed to the dealership. I am thankful I was not going any faster than 30mph when this happened. I have found 71 reported incidents with Ford Explorer of this year losing steering among other major problems. I am waiting a call from the dealership and contacting Ford in the interum.
Began hearing a knocking noise when turning right. Only have 38K miles (2K out of warranty) and it is going to cost me $2,000 to fix this steering problem.. this is totally disappointing on a car with this low mileage.
While driving the steering started to make noises when turning left or right. While turning the wheel, there was a complete different feeling with a small like bump and then the wheel would turn very freely with the car wheels not turning. Drove straight to Ford dealership and they said I cannot drive it because the steering shaft had to be replaced from failure. They determined this with a very short test drive in their own parking lot.
At startup a warning appeared on the dash reading "steering loss- stop safely" along with others concerning advance trac, terrain management, and hill assist. Upon trying to turn the steering wheel it was locked completely. Not just hard to steer like the power steering quit - it was locked tight. It was towed to a Ford dealer and the tech thought he would drive it into the shop, but could not because he agreed the steering was completely locked up. The tech tells me he was able to restore steering by clearing out some ABS codes that were stored. This is concerning because it seems there is a computer fault condition which locks up the steering completely. The tech now says the rack and pinion module is making a loud noise and they plan to replace it. Thankfully the vehicle had this problem at startup and not while in motion as there would have been no control over vehicle direction.
A D V E R T I S E M E N T S
- Port Washington, NY, USA