This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Hankook brand tires on Ford Explorer. I have had to replace 2 sets of hanook tires on my Ford Explorer at 25,00 and 20,000 miles on the tires for low tred on tires. The tires have a 70,000 mile warranty and the was no cause for tire wear, I.e. out of alignment.
The vehicle in question is a 2017 Ford Explorer with hankook ventus S1noble2 front tires that are shredding both on the interior and exterior parameter of the tires. The delamination is migrating towards the center of the tire as well with flaps and chunks of rubber some over 10mm are separating from the substrate. The tires only have 27,000 miles on them and look like they have 50,000+. I have never seen a vulcanization problem like this in my career. There is clearly something wrong with this rubber compound reminiscent of the Ford Firestone debacle. This is a serious issue and the dealer seams to be ineffective in getting a corrective action in place. The dealer is skalnek Ford in lake orion, mi and was notified on Saturday August 17th when I was informed that I would need to bring my car back on Monday August 19th at which time they would fix the vehicle. I have since returned from the dealer with the repair not completed as the dealer is waiting for hankook to respond back to them with the repair authorization. As of this complaint the dealer said Ford would not cover the issue as it is out of the 12/12 warranty period for the tires, and they are not sure if or when hankook would respond. On a separate note when I was in the service area of the dealer another customer which also happened to be an engineer said he had the exact same problem with his vehicle and replaced at his expense all 4 tires with another brand. In short this is not an isolated incident and could in fact put consumers at risk. My wife only discovered the issue because she took the car in for a potential trade-in and the dealer alerted her to the issue of Thursday the 15th of August.
I took my vehicle in for service at landers Ford in collierville, tn on 6/11/2019 because I had a slow leak in one of my tires and needed an oil change. The technician who completed the services told me that I need new tires. I questioned this because the tires only had 28,222 miles on them. I was told that the tires that Ford placed on this vehicle before it was sold to me (hankook) were wearing out before they normally would. (my understanding is that the tires have a 50,000 mile warranty on them.) I asked what we could do about getting them replaced and was told by the service advisor that I would have to buy new tires. I explained that this was unacceptable and called Ford Motor Company. I spoke with several representatives at Ford because I kept getting hung up on during the conversation. One of the representatives told me that Ford would pay 30% of the cost of new tires. We eventually were able to get a case open on the issue (case #cas-21837229). Ford contacted the dealer to work on a solution. On 6/26/19, I received a call from the dealership that they had contacted the tire manufacturer and was told that there is nothing they would do. The service manager instructed me to call Ford back. I called Ford, and they told me they would not do anything for me but that I should save my receipt when I get new tires in case a service action/recall was issued in the future.
We noticed severe premature tire wear on the factory tires on our 2017 Ford Explorer. The SUV came with hankook 255/50R20 105H ventus S1 noble 2 tires which started showing signs of premature wear within 15,000 miles. Now one is completely bald at 33,042 miles and the others are peeling/cracking. We made sure the tires had sufficient air pressure, and rotated them at every oil change, yet they still kept wearing. That one tire has been completely bald since 30,000 miles (zero tread and wear indicator band showing). We saw the notice under NHTSA id: 10137109 (manufacturer communication number: Ssm 47195) and multiple reports of blowouts. We called Ford on 6-25-2019 and Ford told us they would cover 30% of the cost but would replace them with the same kind of tire. We chose to get another brand out of an abundance of caution. These tires are going to get someone killed.
- Alpharetta, GA, USA
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Equipped with hankook tires ventus S1 noble 2 255/50R20 that have excessive early tread wear and scalloping/flaking along the edges. Car had less than 16,000 miles when wear noticed. Had tires rotated and aligned again to ensure not caused by these issues. Now worn to the point of unsafe. Only driven on highway and city streets.
I purchased a 2017 Ford Explorer XLT and after 20,000 miles I was told the tires needed to be replaced. I agree with the service man and am looking to replace them. I looked at the tires, hankook, venous S1noble 2, 255/50R20 105H and saw the dot date was 002881, 2012.. if I'm reading this correct the tires were five years old upon buying the vehicle and they are now seven years old with 20,000 miles on them. I believe they are unsafe and were probable unsafe when I bought the vehicle
On April 19, 2019 I brought my car to Ford in torrance California. This is the second time I brought my car to them. I'm leasing a 2017 Ford explore with hancock tires. These hancock tires are standard on all the Ford explores. At mile 3000 I received a sidewall blowout on my passenger rear tire. And while 20,000 I noticed the treading on the tires were very low, and at 25,000 the radios began to show. This is when I brought the car back to the Ford dealer. The technicians stated that this tire was defective and needed to be replaced. All four had a treading that was extremely low. The problem is Ford is charging the consumer the cost of labor the cost of taxes and 70% the cost of the tire. I believe when there's a defective tire or any component in the car the sales vendor is responsible for replacing the defective part. Furthermore I believe the sales vendor Ford should mitigate the problem with these tires to protect the consumers they are selling to. This is not what happened in this case and many other cases. The reason I found out my tire trade-in was low, was I proceeded to stop my car at a stop sign where there was water overflowing and I hydroplaned through the intersection with my young kids in the backseat. These tires are going to kill people if they are not recalled and take it off all her cars. I am a doctor, and I see patients who are injured in accidents all the time but usually two personal air. After reviewing all of the negative reviews and defects from this tire online I believe it's negligence by the Ford Motor Company and hancock tires if this matter is not resolved.
Before leaving for Florida I had my 2017 Explorer serviced at the dealership. There was approx 16,000 miles and tires were checked to be fine. These tires are hankook ventus S1 noble tires. Five and a half months later 18,000 miles, tread is worn and they are chipping and pealing and I had a blowout on the highway.
My tires are shredding and falling apart. The car has 21000 miles only. Tires have been rotated two times already. Have been driving for 30 years and I have never seen anything like it. Went back to the dealer and the menager was no help. Wantedme to pay for new tires. Absoultely ridiculous and he was rude. I have been reviewing many customer complaints with the same issue.
I purchased a 2017 Ford Explorer with hankook ventus S1 noble 2 105H tires in Sept 2017. I only have 14400 miles on these tires. They have always been inflated correctly, and maintained. Today, my husband noticed the tires are shredding. Basically the rubber is peeling off the tire in chunks. Ford says they don't warranty tires, and hankook has their head in the sand. Someone is going to get hurt! what a sad day!
Ford Explorer, such as mine, are equipped from the factory with defective and potentially dangerous hankook ventus S1 noble 2 tires, acknowledged by the tire manufacturer hankook. This type of tire provided by Ford and hankook have known issues with their construction and durability which not only is a significant concern for the health, safety, and welfare of owners such as myself. Moreover, significant fiscal concerns based upon replacement of such tires due tires developing cracks, cracks, and chips in tire sidewall which results in rapid loss of tire pressure that could cause loss of control of the vehicle and increase likely of an accident and/or significant injury or death. I have personally sent my vehicle to the dealer for tire replacement due to issues with affected tire damage. Hankook must be held accountable for manufacturing and selling products with known defects. My vehicle, which I purchased new from the dealer, currently has 26,000 miles on it and I have to replace hankook's defective tires due as a result of the tires having chips, cracks, and unusual accelerated tread wear which was not the result of improper alignment.
The tires on my Ford Explorer we're completely bald with less than 14,000 miles on then. I drive slow and am safe minded driver. When the tires appeared to be cut I took the Explorer back to the dealer and two other tire dealers. All said the tires were defective and would become dangerous to drive in short period of time. I see other complaints about the same tires on this same vehicle on here. Ford did not want to warranty the tires.
My 2017 Explorer limited (11042 miles driven since new as of today ) and purchased new December 2017 factory equipped with hankook ventus S1 noble 2 tires, are vibrating at all speeds and won`T hold air pressure longer than two weeks. During inspection, minute hairline cracks were detected on all 4 tires. This vehicle has only been driven short distances not exceeding 50 miles radius. The tires were rotated at 5000 miles. The vehicle was taken to a reputable shop for inspection and they recommend replacing all four tires asap. This tires should also be included in the recall asap.
Hankook ventus S1 noble 2 tire chipping/peeling at 5000 miles. Front two tires worse than rear. Rotated tires and replaced the two that were on the front through the dealer. Now the the tires have front tires have 10,000 miles and are chipping/peeling.
Oem hankook tires on 2017 Ford Explorer: With less than 15,000 miles on my 2017 Explorer, it began to hydroplane at much lower speeds than when new. The tires are oem, hankook, ventus S1 noble. I took the car to fugate Ford, who said they recently processed two other vehicles with bad hankook tires. On closer inspection with doug at fugate, you could see the tire tread was ripping away from itself all the way around the tire. Fugate took pictures and phoned hankook. Fugate called me to say that because the tires had 6/32 tread remaining, they would not process the claim. Hankook needed the tread wear to be 4/32 or less. In my view, that's ridiculous... these hankook tires are defective and unsafe, whether at 6/32 or 4/32. Today, I had all four defective tires replaced.
2017 Ford Explorer equipped with hankook ventus S1 noble 2 105H tires, size: 255/50R20. Chunks and pieces of the rubber are detaching, peeling, and flaking from the tire tread surface. The tires have 13,100 miles on them. They are oem from Ford. There are lots of complaints on the internet Ford complaint web sites. Dot date is (1416) this is a manufacture defect.
I lease A2017 Ford Explorer Sport which currently has 20,000 miles. I went to flood Ford dealership for an oil change and was advised my hankook tires were wearing rapidly and would need to be replaced soon. The service advisor stated that there have been a lot of problems with these certain tires. I inquired due to the vehicle being under warranty if they would be replaced at no cost to me. The dealer advised that they contacted hankook and they would only give me 500 dollars towards a new set. I feel this is unacceptable for me the consumer due to the fact hankook acknowledges there is a defect with their product and my vehicle is still under the bumper to bumper warranty. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Hankook ventus S1 noble2 (excluded from recall) are wearing extraordinary fast and the rubber is starting to pull apart, flake away. Chucks of rubber are coming off of the tire and leaving holes that appear to be about 1/4 inch deep. This will be our second set of tires with the same issue and the vehicle has only 40,000 miles.
2017 Ford Explorer Sport. Basically the original hankook ventus tires that came on the car have worn incredibly fast. 15000 currently and they are almost bald on the edges. Dealer claimed that alignment was fine. Tires always inflated and rotated. I think this is a safety issue. These tire are not adequate for this size vehicle. Ford hopes that consumers are stupid and just buy new tires. These tires will get people killed. Ford should not use these tires. Actually come to think of it my 2018 VW gti has the same tires and I had a sidewall fail within 300 miles of purchasing. Hankook is garbage!!!!!!
A D V E R T I S E M E N T S
- Lockhart, TX, USA