This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear toe joint arm used to replace recalled rear toe joint arm is causing the tires in the back to tilt leaving vehicle at risk of roll over accident from tire, axel, or suspention failure. The suv becomes increasingly unstable and difficult to control. The mechanic said it was a miracle that my suv had not flipped. When I took this issue to the dealership, the service manager was aware of the issue and had a "high percentage" of cars that had the recall service done returning with the same problem. Despite this information being passed on to ford by its dealership service departments, Ford is continuing to place drivers at risk by using the toe joint arm that is too small. Pictures: rear vs front tires purchased same time, allign.before new toe joint placed with report, then after, recall work done and, allign report, toe joint arms used for recall. Date below is when my car was taken out of service for safety. Most driving speeds 25 to 35 mph zones.
Thr manufacturer did not put rear tire links on my vehicle. I purchased brand new tires 3 months ago and my two rear tires are already showing sings of wear and tear. I went to a mechanic to see if I could get a full alignment on my vehicle. When they started on thr alignment, they informed me that they could not proceed because the vehicle was missing the manufacturer rear toe links. If I decided to let them order rear toe links and do the alignment, it would cost me almost $600. This is completely unacceptable for ford to drop the ball again and we the consumer are stuck paying for something that they should.
I bought the SUV Used in January/2023 from a Ford dealer. It had brand new tires on it. 6 months later and the outer tread of the tires are bald, that-??s when I realized the toe angle was pointed in. I went to Discount Tire to get new tires and an alignment. They put new tires on and then they told me they couldn-??t do the alignment on my truck because it has a recalled part on the rear suspension. The toe angle rods are not adjustable. He showed me what they are supposed to look like on his computer for him to do the alignment. He then proceeded to tell me how dangerous it was because if the rod cracks, my wheel will fall off. I called ford, but they are claiming there is no recall for that part, but that can-??t be true.
Tow links from my vehicle is going bad. Vehicle fish tails a little on the highway when traveling on uneven surface. Knuckles have been replaced and Link-Stabilizer on both side by my mechanic. Ford STATED they replaced in May 2022 (never did) I had the original parts that came with vehicle. Ford refuses to reimburse. I'm concern now that the tow links are going bad and vehicle will soon be unsafe to drive.
In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.
When I had to drive with 1 inch of snow on the road it felt like my rear end was going to come out of my car. My rear end was all over the place and has been getting worse when driving in snow and rain. This is putting my children life at risk especially since there's a recall on my vehicle and there's still no parts to fix it. I want a rental car until someone gets this issues fixed! Someone is seriously going to be injured or this problem and the recall that can't be fixed. I'm scared for my safety to even drive it in the snow or rain but I have to work. This is a huge issue and I'm not sure why this is still an ongoing issue
While driving on the freeway, I heard a clunking noise from the rear of my vehicle and immediately started to fishtail violently back and forth across all 3 lanes of the highway narrowly avoiding crashing into other cars on the highway while avoiding spinning or flipping the vehicle. I was able to gain control of the vehicle while it whipsawed back and forth with all four tires screeching and smoking slowing down to navigate to the shoulder out of harms way. It was one of if not the most frightening experiences I ever had as a motor vehicle operator. On inspection, I observed the rear left wheel was loosely connected to the drive train and severly out of alignment by ~30% which was what caused the vehicle to begin to fishtail and whipsaw so violently at freeway speed which at the time of mechanical failure was approximately 70 miles per hour. The road was clear, dry and void of any debris in the road.
While driving on a straight street 25-35 mph July 30, 2020, on a sunny day, my car right passenger tire came off. On a city street. Causing my car to hit the curb. There was no body damage except for the passenger front and rear tire.
Rear brake calipers seized and wore brake pads all the way down. Slight intermittent sound was noticed when car was in motion but thought it may be related to the roof rack detachment that was pending repair. Squealing became persistent and stopped upon breaking, and started again after brake released. Upon identifying this correlation took the Explorer to the dealership and this issue identified was seized calipers.
Last night one of my hankook S1 noble on my 2017 Ford Explorer blew out while driving on the 405 freeway and required me to pull over and change the tire. At 21,000 miles on the vehicle/ tires the mechanic shop told me the tires were basically bald and had rubber evenly eroding (which indicates not an alignment issue). The tires were also rotated and supposed to last 50,000 miles. There are also many other complains on these tires throughout the internet but not recall has been initiated by hankook. They have advised they will give a pro-rated discount on new tires, which is completely unreasonable and negligent..
My 2017 Ford Explorer has 19,000 miles on it and has been maintained well. It was outfitted with hankook ventus S1 nobles 255/50R20 tires when we purchased it new in Dec 2017. The tread has worn down to 4/32nds and is disintegrating-you can peel little bits of rubber off of them. They are all wearing evenly so it is not an issue with lack of rotation/alignment there are movies on youtube and other reviews of people complaining about this issue. Hankook is also aware this is an issue and is doing a voluntary program where they will give you a prorated deal on new hankook tires. These tires need to be fully recalled and hankook needs to be forced to give people a prorated refund to purchase other brands of tires not new versions of their piece of crap product. We are needing to spend $1000 on new tires for this otherwise wonderful vehicle.
Took my vehicle to the dealer for tire problem. They informed me that I need all tires replaced. This vehicle has 27000 miles on it. The tires are rated for 50000 miles. My wife drives the car. She does not feel safe in it at all. The tires spin in wet conditions due to the abnormal wear on the tires. She also informed me that the car slide while trying to stop. She said she was within inches of hitting the car infront of her. These are the hankook noble 2 tires. Hankook said they would pro rate the cost of new tires. Hankook knew about this problem and let Ford know this is what they would do. Ford has done nothing about this issue. My lease is due in 7 months. The tires should at least last 3 years. I am at the point of telling my wife to park the vehicle and drive a different car. Safety is a big factor with this issue. Why is nobody worried about the issue that these tires were not replaced when the issue was found. I anyone in my family does not feel safe, we will not drive it with winter coming. Sad that neither company wants to take this issue seriously. Not going to get another vehicle from Ford or with hankkok tires again.
I recently failed NY state inspection due to premature tire wear on my Ford Explorer 2017 with 24,500 miles. The hankook ventus S1 noble have a service announcement regarding premature wear, however no Ford dealership service department will service my vehicle even after contacting hankook and providing information on the service announcement. We should not allow known poorly manufactured tires on our roads.
2017 Ford Explorer: All 4 original equipment tires (hankook 255/50 R20 105H ventus S1 noble 2) experienced accelerated tread wear. Tread depth is down to 4/32 at 30,000 miles.
Purchased 2017 Ford Explorer December 2017 with original hankook ventus S1 noble2 255/50R20 105H tires. Have 17,000 miles and have been rotated at each oil change; been having extreme treadwear and was told by the authorized dealer that ithe tires are bad and need replaced. Dealer suggested to contact hankook directly because others have experienced similar issues. I contacted hankook customer service and was told that the tires are bad but they have to be 4/32 to get a pro rated discount, at this time I have 1-3/32, 2- 4/32 and 1- 5/32, the Ford dealer would not honor the new car warranty because they said it isn't a safety issue and hankook needs to take care of it. Meanwhile, no one wants to take full responsibility for these bad tires at only 17000 miles, even though the Explorer is rated on top for rollovers with a blowout... this is another dangerous issue similar to the Firestone disaster. Are they going to wait until there are deaths before they start replacing these defective tires?
I purchased a 2017 Ford Explorer limited SUV at the winnipeg, Canada Ford 4S (mid-town Ford sales limited ) in July 2017. Tire model: 255/50R20 105H ventus S1 noble 2. it was found that the four tires abrasion more serious than other vehicles under normal use. It was discovered that the four tires of the car had different peeling skin phenomena, and the tires had a slow leaking air phenomenon in July 2019. After that, I need to replenish the air of tires 2-3 days regularly in order to keep the tire pressure. I contacted the mid-town Ford sales where we bought the car after discovering this problem, unfortunately, they said that they are not responsible for the tire, and let me contact hankook tire manufacturers to feedback the problem by myself. I have tried to call the hankook customer service several times from July, but there is nobody answers. I asked the local hankook dealers in winnipeg, they told me that I can only get feedback with hankook headquarters. Now I feel that the skin peeling of tires are getting more and more serious when driving every day. I am worried that the tire would be burst every time when I am driving. I searched on the internet that the tire had been having problems for a long time. NHTSA id number: 10127409 ssm: 46905. I don't know why I have never received a recall notice from Ford. When I went to Ford 4S(mid town for sales), they said that they did not have any clue, they did not anything about this issue, and ask me to I contact hankook, but they did not give me any contact information for the hankook. There is no clear customer service phone on hankook official website. I am so disappointed and I don't know how to solve this problem.
I took my 2017 Ford Explorer Sport with 23,800 miles to be inspected today and it failed inspection. I was told that the tires are severely worn. I took it to a tire place and they concurred. The tires are hankook ventus S1 noble 2. there is almost no tread left and the they are scalloping and flaking pieces of rubber.
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- Portland, OR, USA