This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light -??lift ajar-?? keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving.
The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages -??Four Wheel Drive Fault Service Required-??, -??Hill Start Assist Not Available-??, -??Pre-Collision Assist Not Available-??, -??Service Advanced Track-??, and -??See Manual-?? were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.
While driving my Explorer at night on an unlit road in north western New Jersey the instrument cluster in my car displayed a warning message stating, -??Check Headlight System, See Manual-??. I pulled over and inspected my cars exterior lights for abnormalities, found none. With the headlamp warning light still on I proceeded on my way home when approximately 10 miles further down the road my driver side low beam turned off completely drastically reducing my visibility of the road ahead of me. Making it incredibly unsafe to me and the passengers in my car. On my way home I got pulled over by a local police officer for an out headlight. I explained the issue and they let me off with a warning. I immediately brought my car to my local Ford dealership to be further inspected. They proposed that the headlamp control module was causing the issue by diagnosing using their -??pin test-??. After replacing the module ($1,000) at the dealership I drove the car less than 10 miles away from the dealership and the headlamp warning light turned back on and the driver side low beam turned off once again leaving me stranded without light on the road. This cycle continued several times and Ford had no explanation as to why it-??s happening. I was sent a quote to pay full price for the repair ($2,500) because I was out of Ford-??s 36,000 mile limited warranty. A new car that leaves me without a driver side low beam on a dark road poses an incredible risk to me and my passengers as well other drivers and is unacceptable. Not only is an out headlight illegal and a ticket able offense what if there was an animals or debris on the road while I was driving with my 8 month old niece? My down the road site is exponentially reduced because the driver side low beam is out. The car had less than 36,500 miles when this issue first occurred and it-??s been an ongoing problem ever since. An LED headlamp is supposed to be a-??lifelong-?? vehicle part and it-??s failing before the car is fully broken in.
- West Milford, NJ, USA
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Trunk hatch will not close or open properly, intermittently works, rear camera display turns off, does not work at times, display controls work intermittently
FORD EXPLORER 2020 LIMITED ECOBOOST 4WD. Purchased this vehicle used in November 2023. Intermittently, the frontal crash warning goes off when there is no vehicle in front me. The front warning sensor did not beep as I tried to parallel park along a sidewalk. I gently hit a curb and had to have my tire replaced, seems like I hit it just right for a chunk to be taken out and threads were exposed. The rear back up camera and 360 view screen turns blue intermittently. I have the shut the vehicle off and turn it back on for it to properly function again.
Tailgate latching warning is intermittent in indicating if a lift gate is actually left open. This has been a reported issue by multiple users on forums. It-??s caused me to have to call airport security to make sure my tailgate was indeed latch and happened three other instances. Some users have reported that they have had their driver door entry keypad unplugged that-??s shorting the car-??s warning system. This now sets off my car alarm and also sends a notification via the ford app. See other users experiencing the same issue since 2022 and ford trying to charge customers for short, even some reporting not being able to open the lift gate at all. https://www.fordforum.com/forum/ford-explorer-20/liftgate-electrical-issues-45083/
The 4WD/Powertrain service wrench appears on the dash of the car along with multiple other warnings -??Service Advance-?? The AWD module has been an issue with 2020 Ford Explorers around the nation, locally as well as the Ford Service Techs brought to my attention. This AWD module has been replaced and fixed multiple times on my own personal vehicle but still manages to not function correctly. While on the highway, my car was going 65-70 mph and suddenly stops accelerating and slows down to 40 mph without driver having control of the matter. Acceleration does not occur until foot is off the pedal and the RPMs are back down to 1000 and slow acceleration occurs. The AWD module has had issues on the 2020 Ford Explorer regardless of mileage. It occurred at 7,733, 9,569, and 30,351. Again at 64,000 miles and again at 93,276 with lights coming off and on in between but after a while lights shutting off and car functioning normally. This is an electrical, technical issue that messes with the speed of your car while on the road. It-??s happened while trying to accelerate from a red light to a green light and being unable to move proficiently with traffic.
No recalls listed on this site for my vehicle, but the main center dash screen is failing about 40% of the time, preventing the back up camera from working intermittently.
The camera system does not work and disables the reverse braking and other safety features while reversing. This is a safety concern as while backing up to a trailer I have hit it 2 times, as the image will freeze and seems as if there is still room to continue backing up. I have taken this 4 times for recalls (since 2020) and none of them resolved it.
Two days after purchasing the light warning alert system started coming on. CHECK SYSTEMS HEADLIGHTS WARNING comes on EVERY MONTH THEN THE HEADLIGHTS WILL GO OUT first the left them the right-??Ford can-??t fix the problem because they don-??t know what and why this keeps happening. The lights have been replaced 4-5 times and reprogrammed. I have took it Ford dealership 7 times, and the last time I was told it can-??t be fixed because Ford has to send an update for the electrical system-?? plus one for the back up camera going blue/black as well-??..They also have to send an update program for the other warning as well-??.so no end to the problems to date-??
1.Issues with Navigation / Map display 2.Issue with Speedometer display changing location on dash while driving Have previously written re: issues with the backup camera system on this vehicle. This a new recurring issue with the Navigation system and Driver Information Center display. 10/02/23 -?" Upon starting vehicle, map only displayed on the bottom 1/3 of center 10-?? display. Attempts to restore settings unsuccessful. Searched internet, found procedure for -??soft reboot-?? of system (Press and hold Volume on/off button, then press right -??next track / seek-?? button simultaneously.) This restored map to full screen. 10/03/23 - Start vehicle, map reverted to 1/3 screen. A soft reboot restored screen. This happened repeatedly over next several days. 10/08/23 -?" Map back to 1/3 screen, and Navigation kicks in telling me to resume a route previously cancelled. I cancel route and proceed. I don-??t soft reboot. 10/09/23 -?" Start vehicle, map displays full screen, and Navigation again wants to resume the cancelled route. Cancel the route and drive 1 mile. Return to the vehicle within 15 minutes. Restart vehicle, map back to 1/3 screen, and Navigation again wants to resume cancelled route. Go to next destination and exit vehicle upon return, map is back to full screen. 10/09/23 -?" Evening -?" Map back to 1/3 screen. 10/10/23 -?" Map back to full screen. Drive approximately 40 miles. During drive map repeatedly zooms in and zooms out, AND A NEW PROBLEM APPEARS. During drive, speedometer display on the dash Driver Information Center repeatedly shifts back and forth from left side of the display to center of the display. Am out of vehicle for approximately 30 minutes. Upon restart map is back to 1/3 screen. I press the -??Home-?? button and am provided driving instructions to some address never before visited and not even remotely close to my home. The map display is annoying. The repeated shifting of the speedometer display is a real distraction while driving.
The 2020 ford Explorer eco boost limited that we have has had many issues that we are concerned about. Our number one concern is when we accelerate on the freeway to get up to speed we have a rotten eggs/ perm smell. We have taken this into the ford service department and they were able to recreate the smell and had the ford master mechanics look at it. The smell is a sigh of a catalytic converter going out according to other mechanics on other vehicles. They have gave us the excuse that it is the way the vehicle smells when you accelerate. It is a strong odor that makes the passengers in the vehicle verbally ask what is throat smell. My specialty in my career has brought up the question that I don-??t know the smell and is it harmful. What could the long term effects have on me and or my family and kids. It-??s a very displeasing smell and to hear the ford dealership tell us that it-??s just the way the vehicle smells is a little frustrating knowing that we bought a vehicle that may have an issue and is not performing the way it is designed to. Also we have had issues with the electronics in the vehicle where the passenger mirror continues to extend beyond the set position. If you are not paying attention and look to use your mirror while driving you will not be able to see where the mirror is designed to show. Ford after a while of back and forth not wanting to fix it finally fixed it he issue by replacing a new mirror. We have had connection issues from the main computer and our tailgate will randomly open while getting our kids in the car. It has not done it while driving yet but we expect it to. We have taken it in for those reasons but they have not been able to fix it.
Intermittent non-functional backup camera and brake assist after ford dealer applied a fix for backup camera failure. Backup camera blue/black screen error was not present before dealer applied -??fix-??
Intermittent non-functional backup camera and brake assist after ford dealer applied a fix for backup camera failure. Backup camera blue/black screen error was not present before dealer applied -??fix-??
While driving around town when I am coming to a stop either at a red light or stop sign or even in the drive through at a restaurant I am getting a message that says "shift to P, then Restart Engine" and then the car just shut's off and I have to put it in park and restart the car. After restarting the car sometimes is very sluggish as if it is not going to get through the intersection or starting from a stop... this is in my opinion a very serious problem and a safety risk for not just myself and family but that also of the general public.
The contact owns a 2020 Ford Explorer. The contact stated that upon entering the vehicle, the vehicle had electrical power but failed to start. The doors locked, after which several attempts to exit the vehicle failed, and smoke began to enter the interior through the vents. The contact called 911, who arrived right as she was able to exit the vehicle. After a visual inspection of the engine compartment, the fire department discovered faulty electrical wiring. No warning lights were illuminated. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V687000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 69,000.
Back up camera stays on after selecting Drive and moving forward, it will either stay on showing what-??s happening behind me or will stay on for 20-40 seconds than go to a blue screen or blue than black screen and stay in that screen. While this is happening I have no control over the display, sound, radio or heat. There has been time the back up camera has stayed on while in park. I have several pictures and videos of these incidents. In the incidents I was able to reboot my display it would be unresponsive and not update time these issues only happened when the back up camera would not properly shut off
A D V E R T I S E M E N T S
- Menifee, CA, USA