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9.7

really awful
Typical Repair Cost:
$480
Average Mileage:
56,750 miles
Total Complaints:
7 complaints

Most Common Solutions:

  1. not sure (6 reports)
  2. repair locks (1 reports)
2011 Ford Focus accessories - interior problems

accessories - interior problem

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2011 Ford Focus Owner Comments

problem #7

Feb 212016

Focus LS 6

  • Automatic transmission
  • 75,000 miles

A D V E R T I S E M E N T S

My door locks work sometimes. I took the car to the Morgan hill ford store and they said that there was nothing wrong. I showed the sales guy what the problem was and they wanted to charge me 1300 to fix the drivers door only and then it would be an extra charge to fix the 3 doors (separately). I didn't find out that it was going to be an extra charge for to get the other doors fixed until I got my car back and only the drivers door worked. I took the car back right away and then got the bad news. I didn't have an extra $1300 to fix any of the other doors so I'm still locking and unlocking my doors manually. What a rip off!!!

- jtslmmr1, San Jose, CA, US

problem #6

Jun 092015

Focus

  • Automatic transmission
  • 120,000 miles

I finally got the locks to unlock but now they won't lock again. The Ford place that wanted to fix it quoted me 700 dollars!! Guess they will just stay unlocked.

- June S., Old Town, ME, US

problem #5

Aug 012012

Focus SES

  • Automatic transmission
  • 40,800 miles

At approx. 40,800 mi, doors began to intermittently not unlock, no matter if I used the key, the remote, the inside switches or handles. Took the vehicle to the dealership, they tried to give me paperwork on how to use the remote. (There are multiple complaints and visits for the same thing.)

- tweener98, Rochester, WA, US

problem #4

Feb 012013

Focus SES

  • Automatic transmission
  • 58,000 miles

A D V E R T I S E M E N T S

Complaint 4

At about 58,000 mi intermittent problems began again, at 63,638 mi dealership blew out the locks and told me it was because I lived on a gravel road and had to blow it out or bring it back to have them blow it out monthly. Two days later all four doors locked and I couldn't get in, 3 weeks later they unlocked randomly, despite the fact the car hadn't moved (I couldn't get in it). I can open the front doors by pulling really hard if I am inside, one of the backdoors I can pull the latch up with needle nose pliers from inside, the other I can't open once it locks. I have fought the dealership as well as corporate Ford and they won't do anything, they say they are aware of the problem but won't do anything about it. This is a safety issue, I had an infant get locked in the back thank heavens I wasn't in a wreck, we took her out and had to leave her car seat in the back (this is how I figured out the needle nose plier trick). I have 3 kids in the back of my car almost all the time and it scares me if I crash, they may or may not be able to get out. I can never lock my car, because I may not be able to get back in, and now the drivers door doesn't always lock anyways, even when I'm going down the road and it used to auto lock. There are complaints similar to mine for several model years of focuses all over the internet. Make Ford be responsible, do a recall!!!!

- tweener98, Rochester, WA, US

problem #3

Sep 252012

Focus SES

  • Automatic transmission
  • 44,400 miles

Complaint 3

At 44,568 mi dealership replaced left rear actuator/latch, partially at my cost, partially covered by extended warranty. (Wait there is still more complaints coming for the SAME problem)

- tweener98, Rochester, WA, US

problem #2

Aug 132013

Focus SES

  • Automatic transmission
  • 41,000 miles

Complaint 2

At about 41,000 mi multiple doors locked and it was taken back to the dealership, at 41,109 mi they replaced driver's, front passenger, and rear right: latches, linkages and control rods, partially at my cost, and partially covered by extended warranty. (More complaints still to come, for the same issue.)

- tweener98, Rochester, WA, US

problem #1

Jun 032014

Focus LX 3.2L

  • Automatic transmission
  • 18,000 miles

Shortly after we purchased the car the passenger door locked and would not unlock.. I had to crawl in through the window and drag my invalid husband through the driver's door and into the passenger seat.. Shortly after that, the back doors locked and would not unlock, inside or out. Than both front doors would not unlock.. Than the driver's door developed the same problem..

I had all the locks replaced under warranty and within 2 months, they were doing the same thing.. I took it back to Ford and told them this was not acceptable and I felt it was an electrical problem, not mechanical... They replaced them again and charged me $450, since it was out of warranty.. Within a month of that fix (8/2012) They quit working again... The driver's side back door won't LOCK at all , the passenger side back door won't UNLOCK at all and the two front doors take turns not UNLOCKING and sometimes do it at the same time.....My only solution to this is to leave my car unlocked when I get out and a front window down, so I can get in and out of the DAMNED THING!!!! I am 68 years old and am sick and tired of crawling over seats and through windows, causing my back to go out... PLEASE HELP ME!!!

- cfearing, Talihina, OK, US

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