This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Focus. The contact stated that after her daughter refueled the vehicle, the vehicle experienced rough idling and then stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was then taken to the dealer, and the dealer informed the contact that the recall repair had previously been performed. The vehicle was not repaired a second time. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would not immediately start-up. The contact stated that several attempts were needed to restart the vehicle. The vehicle would idle rough after start-up. The contact would depress the accelerator while the vehicle was in park(P) and rev the engine to 3,000 RPM before the vehicle would operate normally. The contact stated no warning lights were illuminated. The contact stated that the failure to start up after fueling was intermittent; however, the failure occurred more frequently. The contact stated that while starting the vehicle he had to depress the accelerator pedal down for a minute or two and take several attempts to start the vehicle. The contact had taken the vehicle to a local dealer who diagnosed that the canister purge valve needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The manufacturer had been informed of the failure. The failure mileage was approximately 45,000.
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and attempting to restart the vehicle, the RPM was fluctuating and the vehicle then lost motive power. The check engine warning light illuminated. The contact stated that after a few attempts she was able to restart vehicle. The vehicle was then taken to an independent mechanic; however, the contact was not provided with a diagnosis and the vehicle was not repaired. The failure continued after refueling and the contact stated that the vehicle would stall and lose motive power after coming to a complete stop at a red light or at a stop sign. The vehicle was then taken to another independent mechanic where the failure code P144A for the EVAP system was retrieved. The contact referenced NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) as a cause for the failure; however, her VIN was not included in the recall. The local dealer was made aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 96,000.
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 5 MPH and attempting to park the vehicle, the check engine warning light illuminated. The contact stated that the vehicle was shuddering while driving above 60 MPH or whenever the accelerator pedal was depressed while driving up hill. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel tank needed to be replaced. The contact referenced NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) as a possible solution however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 82,000.
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to start immediately. The vehicle would start after several attempts but would shudder and then turn off independently. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle jerked and decelerated independently. The check engine warning light was illuminated. The contact was able to continue driving; however, the failure recurred after refueling. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel tank was collapsing internally due to a stuck canister purge valve failure. The independent mechanic also informed the contact that each time she had refueled the vehicle, air was being pushed into the fueling system. The independent mechanic informed the contact that the failure was associated with NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The dealer was notified of the failure and an appointment was scheduled. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) due to the manufactured date of the vehicle. The vehicle was not repaired. The failure mileage was unknown.
- Saint Charles, MO, USA
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The contact called on behalf of a client who owns a 2017 Ford Focus. The contact stated the client was at a stop light when the vehicle stalled. The check engine warning light illuminated. The client restarted the vehicle and drove to the independent mechanic. The mechanic diagnosed the failure to be a stuck canister purge valve. The mechanic also related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,763.
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and driving 40 MPH, the vehicle stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the contact stated that the failure had been reoccurring after refueling. The vehicle was taken to an independent mechanic where it was diagnosed that fuel tank vacuum system had failed. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that her vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 96,000.
The contact's wife owns a 2017 Ford Focus. The contact stated that soon after refueling the vehicle, the vehicle shut off without warning. The contact stated that his wife would depress the accelerator pedal to prevent the vehicle from inadvertently stalling. The contact stated that initially, no warning lights had appeared on the instrument panel; however, recently the check engine warning light had illuminated. The vehicle was initially taken to the dealer however, the mechanic found no failure with the vehicle. The contact then took the vehicle to an independent mechanic where a diagnostic test showed that the vehicle had a defective PCV valve. The vehicle was taken back to the dealer where the mechanic informed him that he was familiar with the failure; however, he was provided an estimate for a diagnostic fee. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000.
The contact owns a 2017 Ford Focus. The contact stated that while driving the vehicle off the lot, the engine fault and the service engine warning light illuminated on the instrument panel. Additionally, after refueling, the vehicle would inadvertently stall. The vehicle was taken to the local dealer and diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact stated that an unknown software update was performed. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The approximate failure mileage was 55,000.
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the RPM gauge was fluctuating while starting the vehicle. The vehicle was taken to the dealer where it was diagnosed with a canister purge valve failure. The dealer informed the contact that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
The contact owns a 2017 Ford Focus. The contact stated that while driving uphill, the RPM increased, and the vehicle independently accelerated. Additionally, while driving the vehicle stalled. The vehicle failed to accelerate above 5 MPH. The check engine warning light illuminated. The contact changed the fuel however, the failure recurred. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified. The contact informed the insurance company about the failure she experienced. The contact stated that the failure was like NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The failure mileage was 45,475.
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the "Service Engine" warning light illuminated. After refueling, the vehicle would not start until after several attempts, with the contact depressing on the accelerator pedal to start the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The failure mileage was approximately 70,000.
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the engine had experienced rough idling and stalling. On several occasions, the vehicle would not immediately restart. The vehicle was taken to an independent mechanic and a local dealer who both diagnosed that the canister purge valve was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the vehicle was included in the NHTSA campaign number 19V515000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
The contact's girlfriend owns a 2017 Ford Focus. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle would idle and stalled. The fuel gauge was faulty, and the check engine warning light was illuminated. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the stuck canister purge valve had deformed fuel tank. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was approximately 49,500.
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the check engine warning light illuminated. The vehicle shuddered and hesitated while accelerating. The contact stated that after refueling, the vehicle stalled. The contact would attempt to restart the vehicle 15-20 times and then allowed the vehicle to rev for 2-3 minutes before the vehicle resumed normal operation. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the fuel tank had excessive vacuum pressure. The fuel tank need to be replaced. The vehicle was not repaired. The failure recurred. The contact mentioned NHTSA campaign number: 18V845000 (power train) and 18V735000 (fuel system, gasoline) as possible solutions to the failure however, the VIN was not included. Joe cotton Ford, Inc. (5 w. North ave, carol stream, il 60188, (630) 682-9200) was contacted and informed of the failure. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The failure mileage was approximately 52,800.
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle loss motive power and stalled without warning. The vehicle was towed to korf motors Ford (520 E chestnut St, sterling, co 80751, (970) 522-1500) where it was diagnosed and determined that the PCV needed to be replaced. The vehicle was repaired however, the failure recurred. The contact mentioned NHTSA campaign number: 18V735000 (fuel system, gasoline) as a possible solution to the failure, however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the fuel tank showed no major defects and that the dealer was not obligated to change the fuel tank and the fuel delivery module. The failure mileage was approximately 81,000. Consumer stated no parts were replaced and Ford would not honor the recall.
The contact owns a 2017 Ford Focus. The contact stated that while moving off from a stopped position, the accelerator pedal was depressed and the vehicle started to jerk. An independent mechanic was contacted and informed of the failure. A dealer was not made aware of the failure. The failure recurred several times. The vehicle was included in NHTSA campaign number: 19V515000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.
A D V E R T I S E M E N T S
- Nederland, TX, USA