2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.
10.0
really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
3 / 1
Average Mileage:
60,896 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While in motion driving at highway speeds, the vehicle's engine stopped responding to the accelerator. The wrench and battery lights came on and the car lost drive and electrical power (no power brakes or power steering). After rolling to a stop, the car could be restarted following a few minute pause. This has happened three times
I received a recall on the fuel system of my 2010 Fusion. I took my car to the dealership in April 2016. They inspected the system and said everything was fine. No parts were replaced. A few months later, my check engine light came on, indicating that there was a problem with my fuel system. The recall was on the canister purge valve, which is the exact part that needs to now be replaced. I returned to the same dealership and asked what they were going to do to fix it. They said that they could no longer fix this problem under the recall because they had previously inspected it, and it was fine. This is not a problem that should occur on relatively new cars, and Ford has already admitted to putting in faulty canister purge valves. I contacted Ford customer service and hit another dead end. Both claim there is nothing that can be done because it is not an "open recall". I am filing this complaint because it should be an open recall. Just because a crack had not formed in April, doesn't mean that the exact problem that could cause a crack to form didn't exist then. The dealership missed the problem, and now Ford is not being held accountable for their mistake in manufacturing.
Several months ago, in the middle of a busy intersection, my car unexpectedly shook and went to "limp" mode in the middle of a busy intersection with the wrench light coming on. I pulled into the closest driveway after putting on my hazards and, after turning off the engine, restarted the car, which took about about 5 seconds of trying to turn over the ignition. Since that time, the same problem has happened at least two dozen times, sometimes several times in a row; and the rest of the time, the rpms flutter in an irregular way. I do mostly city driving and have thankfully been able to avoid an accident when having to pull over and restart; but in each case, it is not a good situation. By all accounts online, this is a very frequent problem and due to a faulty throttle body. Notably, the problem with my car began to occur at around 45,000 miles, which is typical from what I've read of other complaints. This seems much too early, much too common, and much too dangerous of a problem for it not to be covered under an extended warranty or recall. There was, in fact, an extended warranty, but it expired in early 2015. I was told by the local dealer that it would cost $600 to repair.
Engine sputtering, loss of power, cut off then restart. Mutiple times to get home. Manual transmission, replaced ignition coil still happening, possible throttle body problems.
I received the Ford safety recall regarding the fuel system surface crack/leak, in January 2016. In February, I took the car to the dealership and was advised I could not drive it off the lot due to an active leak. They kept my car and have provided me with a loner for the past 6 months while I have waiting for them to perform the safety recall repair. I received a call today (8/8/16) that my car might be ready by 8/12/16. They will call and let me know on 8/10/16. The problem is, I have had to move out of state for work since February, and I will not be able to physically return to Michigan until 8/22/16. It is a 16-hour round trip for me to return the rental to the dealership, and they are telling me I have to be there because they will no longer pay for the rental after 8/10/16. I called the Ford recall department directly and was told I have to work that out with the dealership. So in my current situation, I am going to be penalized with paying for a rental car for 12 days. This is a rental car I don't want and am only driving because of Ford's recall. So due to Ford's recall I will have to spend an additional $500 for this rental. They have made me wait 6 months, but they can't wait 12 days. It isn't right that I am going to have to spend money due something that is Ford's fault. I would like Ford to continue paying my rental until 8/22/16 or to ship my Ford Fusion to me in Kentucky when it is repaired. My car is currently being repaired at imlay city Ford in imlay city,
- Russell, KY, USA
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When at a stop it stops running. The idle speed drops and fluctuates. It is stalling when stopped. Wrench light came on and lasted 20 miles and then went off.
The contact owns a 2010 Ford Fusion. The contact received a recall notification for the fuel system, gasoline; however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle would leak fuel. The manufacturer was not made aware of the failure. The NHTSA campaign number was unknown. The approximate failure mileage was 102,000. VIN tool confirms parts not available.
I have multiple items that have come about all of a sudden over the last month or two for no apparent reason. 1.) fuel fill inlet message has appeared on the dash, along with the check engine light. 2.) driver side door handle just stopped working. 3.) the air conditioner has intermittently stopped working. Cool air comes and goes, and from the outside of the car it seems the fan stays on all the time.
My son was driving on the interstate when all of a sudden the car lost power and he could not accelerate. He had to cross lanes to pull over to the shoulder. Turned the car off and then restarted. Car ran okay. I called Ford after this happened twice. They informed me that the car was over the mileage allowed and was not covered. They said they sent out a csp#13N03. I did not receive this letter. I think that this should be a safety recall and not just a bulletin. He almost got hit both times when this happened.
Fuel cap codes, emission control codes and throttle actuator control code are now on all the time. I had taken it back to Ford, but light had went out at the time. I was told that the codes do not log in ECM. I was told they could hook up equipment, there would be no codes and the cost $90. I left. On a short trip this weekend we had problems with all codes staying on and new one for throttle when cruise would not set. I stopped at autozone and they could print out stored codes. They are P0455, P0457, P2119. They have performed and throttle recall once and I have a letter from Ford about a recall, but no response as of yet. As of today the dash service wrench has reset. The problems start over a year ago on trips to fla. But lights always seamed to reset after several key recycles. Thanks [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Throttle body failure. A known high failure item which Ford has ignored. Car went into limp mode while on the freeway at 75 mph, able to maintain 40 mph with barricades preventing getting to a safe location. This is a safety issue! at a minimum Ford should notify all owners this is an issue very likely to happen and should be inspected by Ford. The service writer knew exactly what it was when I dropped the car off, seen it many times.
My 2010 Ford Fusion suddenly lost power when accelerating to get on the highway. It was during a busy time and was very dangerous. The car went to limp mode. I took the car to the dealer and they told me it was not covered by the extended warranty I have. They did acknowledge that this was a common issue, so much that the tech knew the part number off the top of his head.
While driving at highway speeds my vehicle lost power (I.e. the engine and electronics stayed active, however my accelerator no longer was operable). I coasted to the side of the road and my engine began to operate in a rough manner. I also noticed that my RPM indicator was bouncing erratically from low to about half way along the dial. My check engine light also illuminated. I shut the vehicle down and immediately turned it back on and operation was restored.
The contact owns a 2010 Ford Fusion. The contact stated that the check fuel inlet warning light illuminated. The failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing where the mechanic reset the code. The failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Throttle body being replaced again. In June 2014, as part of the recall, the throttle body was replaced. On May 24, 2016 the car started decelerating and then suddenly accelerating while driving on a city street at about 40 mph. Then the orange wrench light came on. I went to dealer on May 26, 2016 and they diagnosed the throttle body as defective. Replacement is covered under the 10 year 100,000 mile extended warranty that Ford agreed to with the NHTSA. Now I'm wondering if the throttle body will be a recurring problem and hasn't really been fixed.
The contact owns a 2010 Ford Fusion. The contact stated that while driving at 70 mph, the engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was not repaired. The contact mentioned that the vehicle was previously repaired under NHTSA campaign number: 15V793000 (fuel system, gasoline). The manufacturer was notified of the failure. The approximate failure mileage was 111,000.
Veh. Recall on fuel tank. Ford recall # 15S34 car kept by dealership 3/23/16. There is no return date for the completion of repair.possibly 8/16 but cannot verify when the parts will be in. There are no parts available right now. Possibly their third quarter (they say). Looking for "reasonable" time from from Ford for repair. Or definition of "reasonable" to decide how to proceed.
NHTSA recall 15V-793 I have contacted my local dealer numerous times to perform this required service but dealer claims that since January 2016 that parts are unavailable. Service manager claims no one has had the issue of the recall fixed.I think that the problem of cracked gas tanks is pretty serious. I will not park car in garage for fear of fire. There seems to be no effort on Ford part to correct this serious issue. There is no known date to have parts available. It's real sad as a consumer to have a faulty vehicle knowing a fire or worse, an explosion may occur. I was told if I should smell gas to park the vehicle. If that occurs I now have a useless vehicle with no parts to fix"???? are you kidding me??? I was told to check back next month. Come on !!! this is rediculous.these auto manufacturers need your Agency to lean on them to expedite and support these recalls in a timely fashion.........especially one that involves fuel"! geez..........
A D V E R T I S E M E N T S
- Alva, OK, USA