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CarComplaints.com Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.

10.0

really awful
Crashes / Fires:
25 / 1
Injuries / Deaths:
26 / 0
Average Mileage:
19,606 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion seat belts / air bags problems

seat belts / air bags problem

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2010 Ford Fusion Owner Comments (Page 6 of 30)

« Read the previous 20 complaints

problem #487

Jan 082019

Fusion

  • 120,000 miles

A D V E R T I S E M E N T S

I was involved in a direct hit accident at approximately 50-55 mph. Neither of the front airbags deployed in the car.

- Columbiaville, MI, USA

problem #486

Mar 012018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Olathe Ford Lincoln (located at 1845 E Santa Fe St, olathe, ks 66062, (913) 782-0881) was notified. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Olathe, KS, USA

problem #485

May 012018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 18V046000 (air bags) in may of 2018. The dealer (crossroads Ford of indian trail, 88 dale jarrett blvd, indian trail, nc 28079) was contacted and stated that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Matthews, NC, USA

problem #484

Jan 012018

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Baldwin Ford-Lincoln, Inc. (801 S westwood blvd, poplar bluff, mo 63901, (573) 785-6484) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Wappapello, MO, USA

problem #483

Jan 082019

Fusion

  • miles
Takata recall -- it's been over a year since I received the recall notice from Ford and this issue still has not been fixed. Seems like an excessive amount of time to wait for a fix when it's possible the airbag could explode upon accident.

- Lawrenceville, NJ, USA

problem #482

May 012018

Fusion

  • miles
Takata inflators received original recall May 2018-am still told parts not available. Almost a year - how can this be"??"

- Dayton, OH, USA

problem #481

Oct 252018

Fusion

  • miles

A D V E R T I S E M E N T S

I have called several times about the rental til the part comes in, my dashboard is constantly saying clear passengers area for airbag, I have called the Ford company but I am getting a run around, I have no other vehicle to drive so I still driving this one but I am scared, please either give me a rental or fix it please

- Wadesboro, NC, USA

problem #480

Dec 272018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags). Battlefield Ford (8820 centreville rd, manassas, va 20110, 888-698-0893) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bristow, VA, USA

problem #479

Jul 012018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V384000 (air bags) and 15V793000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Crossroads Ford of indian trail (88 dale jarrett blvd, indian trail, nc 28079, (704) 912-0560) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Wingate, NC, USA

problem #478

Dec 172018

Fusion

  • miles
My car has a airbag recall notice, I have been waiting for a repair on my car for months, I have the rental car but I received a call today from the local dealership that I have to return the rental tomorrow but they cannot give me a eta on the repair for my car" all they told me is that they would no longer pay for the rental after today. I have a family of 5 so I'm not sure how I can put my family in my car and be safe? my recall number NHTSA 16V-384. I was hoping someone can give me direction on this. I called Ford Motor Company and was told that I would have to ask for a extension from the same dealership that told me I have to return the rental car in less than 24 hours. They told me they do not get involved in privately owned dealerships. Wasn't Ford Motor Company the one that had the recall???"

- Jacksonville, FL, USA

problem #477

Dec 112016

Fusion

  • miles

A D V E R T I S E M E N T S

Airbags in my car are defective, have call the dealership at least 4 times about getting them replaced under NHTSA recall# 16V384.

- Modesto, CA, USA

problem #476

Dec 132018

Fusion

  • 156,000 miles
It has been 11 months since the recall (manufacturer recall number 18S01, NHTSA recall number 18V046) was made and there is still not a fix/resolution.

- Grandville, MI, USA

problem #475

Feb 262018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer failed to repair the vehicle within a reasonable amount of time. The dealer (ted russell Ford, 9925 parkside drive, knoxville, tn 37922) confirmed that parts were not available to perform the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Knoxville, TN, USA

problem #474

Jan 012018

Fusion 4-cyl

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (bradley Ford Lincoln, 1690 industrial blvd, lake havasu city, AZ 86403, (928)-855-1191) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Air bag was repaired.

- Lake Havasu, AZ, USA

problem #473

Jan 112018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V04600 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (wetzel fleet, 4500 national rd E, richmond, in 47374, (888) 797-6982) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Richmond, IN, USA

problem #472

Dec 142017

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Courtesy Ford (837 phillips blvd, sauk city, wi 53583, 608-643-8553) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Prarie Dusac, WI, USA

problem #471

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Penske Ford (8970 la mesa blvd, la mesa, ca 91942, (619) 464-7777) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Diego, CA, USA

problem #470

Nov 302018

Fusion

  • 98,196 miles
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The manufacturer advised the contact not to drive the vehicle due to the recall. The contact stated that the part was available, but the vehicle failed to start. The vehicle was not driven for six months and became totally inoperable. The contact stated that the brakes have rusted out, the accelerator and brake pedals go down to the floorboard when depressed, and there was an abnormal oil odor coming from inside and outside the vehicle. The contact called elder Ford (9560 N Florida ave, tampa, fl 33612, (813) 498-0779), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 98,196.

- Tampa, FL, USA

problem #469

Jan 012018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Blue springs Ford (3200 nw South outer rd, blue springs, mo 64015, (816) 229-4400) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Blue Springs, MO, USA

problem #468

Dec 052018

Fusion

  • 62,000 miles
Ford dealer ships are not honoring Ford settlement regarding rental cars. When complain to Ford about dealerships basicall told too bad. Can't help you. Even though they do not have the part in stock, claim they have to order it. Maybe in 3-6 weeks they may get the part.

- Bristol, RI, USA

Read the next 20 complaints »

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