While in motion on the highway, powersterring fault occurred causing the power steering to become inactive. There has been a recall on the 2011 to 2012 models, which I. also believe that the 2010 should have also been included. This is a safety hazard.

- Lexington, NC, USA

While operating vehicle, steering system displayed error on driver information center and vehicle became difficult to steer. Luckily was able to get off the road with no personal injury. Diagnosis of the problem is that the entire rack and pinion steering assembly must be replace because of a failure of the electronic motor that is not serviceable. The repair is an expensive repair as the replacement unit is expensive. My concern is that this is a true safety issue. My research shows that Ford changed the steering assembly part way through the production of this model year. This implies that they knew there was an issue and took steps to address. This changed assembly was later used on the remaining 2010 and carried through to the 2011 and 2012 model years that were later recalled because of issues with this steering assembly. Your organization identified a safety issue with the 2011 and 2012 model years yet chose to ignore the 2010 model year. There are thousands of failures on the 2010 model year. Help me understand the rationale for not classifying this as a safety issue.

- Rockford, MI, USA

My wife was driving on city streets and while the vehicle was in motion she attempted to make a turn and the electric power steering stopped working and was unable to make a safe turn. She was not strong enough to turn the wheel manually and almost crashed the vehicle. The fuse to the power steering system was blown and continued to blow fusses after driving further. It is currently at the Ford dealership being looked at.

- Independence, MO, USA

Notice of power steering assist fault and advancetrac appeared on dash - power steering completely disappeared making car next to impossible to turn/drive. No warning occurred prior to power steering disappearing. Occurred when vehicle was both stationary and in motion. Occurred on city streets.

- Shreveport, LA, USA

1700 repair bill sitting at quincy Ford dealership unable to afford to pay to pick car up after fix. Went out after a reset then an aftermarket and now Ford put in one. Was on highway going

- Maywood, MO, USA

Power steering failure while in motion on highway had it reset, failed again had it replaced. $1700 in repairs now sitting at Ford in quincy il and we cannot afford to pick it up.

- Maywood, MO, USA

'electronic power assist fault' while driving vehicle, steering locks up and becomes difficult to turn, happens on highway and city streets, while turning and while driving straight. Have to turn vehicle off then back on again to reset system. Has been happening more frequently. Have had issue for 3 years now.

- Concordia, MO, USA

The service power steering indicator came on when the technician checked the code it said it needed a steering wheel angle sensor for this particular model a power steering angle sensor is not applicable so they told me I need a new clock spring I ordered the new clock spring and it did not fix the problem. It has no power steering whatsoever very hard to turn it just happened while driving. Very unsafe condition and I noticed a lot of other complaints about this being a major problem for these vehicles and models with current and newer years.

- Crestview, FL, USA

Once car was turned on "power steering assist fault" and I could not move the steering wheel while parked. Turned off the car, then back on and same message was shown. It was very difficult to steer when I drove to the dealership.

- Arlington, TX, USA

I was leaving my house and the power steering light came on, I turned the car off and then on the warning light went off. As I was driving, it became very hard to steer the car. Without warning the power steering went out and has been out for a couple of weeks, it is very hard to turn the wheel. I can not afford to fix it right now, it seems there is a lot of problems with this car model. I had just had the air bag replaced and was hoping to have no more problems it.

- Slaton, TX, USA

Driving and turning to pull onto my street 'service power steering now' alert appeared on display. And 'traction' light activated and I lost power steering thankfully it happened as I was arriving home. Next day (today) still power steering notification and no power steering when driving.

- East Hartford, CT, USA

Immediately after starting car, power steering assist fault message appeared on dash. Could not turn the wheels in either direction while parked. Turned off car, waited approx 30 seconds, and restarted. Power steering was functional with no error after restart. Drove to next destination, was parked for approx 30 minutes, and the same scenario was repeated when attempting to start the car and drive from there.

- Denver, NC, USA

The contact owns a 2010 Ford Fusion. While attempting to drive the vehicle, the steering wheel became difficult to turn and the power steering assist warning indicator illuminated. The contact waited a few minutes, restarted the vehicle, and was able to drive normally to his residence. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 250,000.

- Little Ferry, NJ, USA

The contact owns a 2010 Ford Fusion. While driving 30 mph, the power steering failed and the contact had to exert excessive strength to turn the steering wheel. Also, the service power steering warning indicator illuminated. The contact managed to reach her destination safely. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 120,000.

- Aransas, TX, USA

On March 7th, 2019 at 0600 hours, an error code popped up on the dash showing a power steering assist fault. Car was stationary at this time at homeowners driveway. Steering wheel was difficult to turn as there was no power to the steering. According to to NHTSA documentation, numerous complaints on this same related issue prompted recalls on other models, however 2010 Ford Fusion, which experienced same problem was omitted from original recall. Further research revealed numerous complaints regarding same or similar issue prompting another investigation. Unknown what the second results yielded.

- Waddell, AZ, USA

For the last couple months, I will occasionally start the car and find I am briefly without power steering. The power steering usually kicks in after a few moments of waiting while parked. However, today, 3.7.2019, I started the car, I found there was no power steering, and then I received a message on my console that read, "power steering assist fault, " or something similar. I turned off the car, restated, and the power steering did engage. However, now I am uncertain if I can rely on my power steering and will be getting it fixed soon.

- Houston, TX, USA

The vehicle was stationary. When I got into the vehicle, the wheel would not turn and it said "service power steering now".

- Coamo, RI, USA

Driving down the road and the service power steering lightcame on out of no where and my steering stopped working

- Gorham, NH, USA

The vehicle lost power steering while driving down the highway almost causing me to run off the road and into a tree. The service power steering now light than came

- Blytheville, AR, USA

Takata recall it keeps warning me that air bag isn't working N I keep losing power steering fluid

- Hazel Green, AL, USA