Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.


fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,609 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion transmission problems

transmission problem

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2010 Ford Fusion Owner Comments (Page 4 of 5)

« Read the previous 20 complaints

problem #23

Jul 152010


  • 14,000 miles


My wife's 2010 Ford Fusion sel has 14000 miles and the transmission began to slip. So much so, she feared for her life on the Washington, DC Suburban streets she drives. The car would not shift into low gear causing several "almost accidents" with other drivers almost rear-ending her in traffic. We took the car into koons sterling Ford in sterling, va on 16 February. We were told that it was an issue and that our car would be there for several days. They claimed that "Ford does not allow them to put in a new or rebuilt transmission" but that they were going to "tear the transmission down and replace bands and clutches" in my new car. I contacted Ford corporate who said they would be putting a rebuilt transmission in my car. That did not sound correct to me because they will have had it for most of two weeks - I conferred with the dealer who confirmed that they were rebuilding my transmission from scratch (bands and clutches). I called Ford back and they apologized for the misinformation they gave me. Ford is clueless as to what the problem is, much less how to fix it. I consider this as much of an issue as the Toyota acceleration problem. When a new car scares your wife, there is something wrong. This car was motor trend's "car of the year..."

- Sterling, VA, USA

problem #22

Jul 062010


  • 14,000 miles
Transmission on 2010 Ford Fusion skips out of gear and clunks into gear at times. Failed to go into gear when I was pulling out onto a busy highway. I had to pull off the road to avoid being hit by the car from behind.near accident. Ford earlier issued a recall on the transmission and re- calibrated the powertrain module. This obviously did not work because of the ensuing accident. I took it back to the dealer and they could find nothing wrong with it. This was in June of 2010. By July, it was worse and I took it back again. This time they kept the car. They said they would take the transmission apart and get instructions from Ford headquarters. When I checked the internet, I found page after page of complaints by Fusion 2010 owners with the similar transmission problems. Some, L occur after 7-10 months(12,000 miles) and some much sooner. I am concerned that it will be fixed properly because some owners received re-built transmissions and some received new transmissions, and these fixes did not always work according to owner testimony. My car has been in the shop for well over a week already. All I want is my car back without any transmission problems. Let's hope nobody gets in a serious accident because of this condition. My complaint is with Ford headquarters, not the dealer. The dealer is not in control.

- Avon, NY, USA

problem #21

Jul 012010

Fusion 6-cyl

  • miles
In yellowstone national park, I was driving North from canyon village to tower falls. A sign said, "7% downgrade 6 miles all vehicles use lower gear". the Ford Fusion SE V6 with automatic gives the choice of first, which redlines at about 35 mph, or drive, which will shift to 6th gear even on the level at 35mph. I had to ride the brakes for the next six miles. At the bottom of the hill is a pedestrian crossing and a speed limit of 15 mph. I pulled off to the parking lot at tower falls and the smell of hot brakes was everywhere. The vehicle's wheels were hot. If the brakes had faded, I would have hit the pedestrian crossing at high speed unless I found a nice rock wall to run into instead. The vehicle desperately needs engine braking. The engine ran at about 1,000 RPM all the way down the mountain. It idles at about 500 RPM when hot, so the engine braking was nearly nonexistent.

- Cedar Rapids, IA, USA

problem #20

Jun 102010


  • 2,500 miles


I have a 2010 Ford Fusion which was recalled for the transmission problems. I brought it in for the hard shifts and when put into drive it feels as if the transmission is going to fall out of the front end. They keep telling me nothing is wrong with the car. This is crazy seeing this is a new vehicle with only 5,000 miles on it.

- Scott Township, PA, USA

problem #19

May 202010


  • 2,300 miles
After the car has been unused for 2 or more days, the transmission evidences an engine flair where the gears are disengaged, followed by a very hard shift between 2nd and 3rd gears. Sometimes it also flares between 4th and 5th. This is a safety issue on left turns and when merging into traffic.

- Greenwood, DE, USA

problem #18

Jan 042010


  • 150 miles
Vehicle shifts unusually between 2nd & 3rd gear and 3rd & 4th gear. The condition is worse in wet and/or cold weather. On top of the regular malfunction of the gear shifting, on three separate occasions the vehicle has slammed between gears creating a "rear end crash type feel" to the passengers inside the vehicle. The dealership claims that the car shifts properly in comparison to "like" vehicles which makes the unusual shifting condition "normal" to the 2010 Ford Fusion.

- Beaverton, OR, USA

problem #17

May 312010


  • 4,100 miles


I have a Ford Fusion 2010. I first noticed my car had an issue in April. I was behind a truck and it was slowing down so I stepped on the brake. I took my foot off the brake and the car accelerated by itself. I was in ky over the weekend and noticed the car speeding up into passing gear after I stepped on the brake. I get home from ky and find a recall for a transmission issue. I did not report the problems I was having to the dealer because I saw what the media did to owners of Toyota saying that their foot slipped off the brake and on to the gas. I took the car to the dealer for the recall issue this past Tuesday. It was noted I was the first to report that the car accelerated by itself. IżM not sure if I fall into the stupid category or not but I did notice in the paper yesterday that floor mats maybe causing the accelerating issue. Who ever said this is really the stupid one. And please do not blame this on driving habits IżM averaging 25.1 miles per gallon. Do I trust my car with only 4100 miles on it" would you"

- Pleasant Garden, NC, USA

problem #16

May 262010


  • 1,500 miles
The contact owns a 2010 Ford Fusion. The contact stated that his vehicle was serviced at an authorized dealer for an unknown transmission repair. Afterward, whenever he would release his foot from the accelerator pedal, the vehicle would down shift and the failure would recur at any traveled speed. The dealer informed the contact that they had recalibrated the power control module in accordance with a new federal regulation. The vehicle was not further repaired and the failure continued to recur. The failure mileage was 1,500 and the current mileage was 1,900.

- Hazel Park, MI, USA

problem #15

May 142010


  • 15,863 miles
2010 Ford Fusion transmission slipped on highway at 70 miles per hour. RPM's increased, loss of speed - had to exit freeway across traffic at a very low speed - was afraid the car was going to stall. Ford roadside assistance towed vehicle to briarwood Ford in saline - waiting for repairs. Requested new transmission vs. Repair - Ford not complying. Vehicle had just been at Suburban Ford in waterford for oil change and "recall" on transmission celluloid issue 6 days prior. Was told that it checked out fine.

- White Lake, MI, USA

problem #14

May 192010


  • 14,000 miles
When driving the automatic transmission sometimes slips out of gear and goes to neutral. This problem happens from 10-40mph at 0-50% throttle. Loss of power happens between 5-10 seconds and the engine rpms will increase to 7,000 rpms. Depressing the throttle allows the transmission to engage again with an abrupt and hard shift. Accelerating again after this is very slow and sluggish and is believed that the car is in an upper gear. Almost caused a wreck that could have ended my life between two tractor trailers because of loss of power and failure to accelerate.

- Humble, TX, USA

problem #13

Apr 172010


  • 750 miles


Transmission slips. Makes loud banging noise. First occurred with 750 miles on car. Car taken in for service, was told "module" was replaced, not so. They have thus far refused to provide documentation as to what they did. Same thing happened again 4 days later. Again took in for service, this time I was told "computer" was replace, once again not so. He have so far refused to provide documentation as to what was done. Same thing again again about 1 week later. 1035 miles. Car now at dealer for repairs, there now for 7 days ??

- Palmerton, PA, USA

problem #12

Mar 062010


  • miles
Transmission slips and loud bumping noise. Car goes from 1st to 2nd gear and jerks. Transmission slips between 60-70mph. I was almost T-boned!!!!

- Talking Rock, GA, USA

problem #11

Apr 192010


  • 6,005 miles
The contact owns a 2010 Ford Fusion sel. While driving approximately 45 mph on a hill, the transmission failed and the contact was unable to change gears. The vehicle was towed to the dealer where the contact was advised that the transmission would need to be replaced. The failure and current mileages were 6,005.

- Residential, NM, USA

problem #10

Apr 302010


  • 14,000 miles
Transmission slips and clunking noise. Car goes from 1st to 2nd gear and bucks. Almost got rear ended twice. Also transmission slips at high speeds.

- Center Valley, PA, USA

problem #9

Apr 142010


  • 18,123 miles
Hard shift/clunking noise, left wheel hop then no gear (neutral) usual shifting from 2 - 3. no passing in this vehicle, will jump out of gear when shifting from 2 - 3.

- Grand Blanc, MI, USA

problem #8

Mar 312010


  • 9 miles
The contact owns a 2010 Ford Fusion. The contact stated that in order to shift gears, she would have to allow the vehicle to idle for approximately eight minutes. The dealer was unable to offer a remedy for the failure. The contact confirmed she had experienced the failure on multiple occasions. The failure mileage was 9 and the current was 900. Updated 05/18/2010.

- Fridley, MN, USA

problem #7

Mar 252010


  • 10,000 miles
Transmission slips out of gear.

- Marana, AZ, USA

problem #6

Mar 012010


  • 20,000 miles
2010 Ford Fusion -- transmission slips while accelerating, sometimes getting stuck in 3 gear or so before jerkily shifting to fourth.

- Troy, AL, USA

problem #5

Mar 162010


  • 12,000 miles
The contact owns a 2010 Ford Fusion. While driving at speeds of 40 mph, the vehicle would not accelerate. The vehicle would exhibit transmission failures. The failure occurred on several occasions. The vehicle was taken to the dealer but there were no repairs made to the vehicle. The VIN was not available when the complaint was filed. The failure and current mileages were 12,000.

- Romeo, MI, USA

problem #4

Mar 012010


  • 5,716 miles
My car is experiencing a problem dealing with acceleration hesitation. Many times I required acceleration to take over a car by depressing the gas pedal, followed by no power response in middle of the overtaking. During these episodes the engine began oscillating crazily between rev excessively and the RPM's increased rapidly (from 7000 to 10000 RPM) and decreasing without control without not power response. In addition, the transmission exhibited a delay and a hard shift. The failure occurred intermittently. This failure put me in a high risk during thetaking over in the highway as power did not response and I almost collided twice the vehicle is in the service shop from the dealer and has not been repaired at this time. First dealer diagnostic mentioned that it was a matter of reprogramming the car's computer systems however problem remained and they retained the car for further investigation giving a second diagnostic of body valve´S transmission problem. Ford mentioned that new body valves will be available by March the 31st, I have not date from Ford and dealer when car will be totally repaired and if this is the real solution.

- Ocotlan, 00, USA

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