The contact owns a 2011 Ford Fusion. The contact stated while driving 40 mph, the brake pedal was depressed and went to the floorboard without properly stopping the vehicle. The contact stated no warning light was illuminated. The contact stated she was able to stop the vehicle by using the parking brakes. The vehicle was not drivable. The vehicle was towed to her residence. The contact's husband replaced the brake pads however, the failure persisted. The contact called heartland Ford (1810 highway 25B North, heber springs, ar 72543, (501) 362-8211) where it was diagnosed with needing the ABS module to be replaced however, the part was not available. The vehicle was not repaired. The manufacturer was informed of the failure. Upon investigation, the contact associated the failure with manufacturer communication number: 19V904000 (service brakes, hydraulic) however, neither the VIN nor the model year were included. The failure mileage was approximately 220,000.

- Higden, AR, USA

I have had to push my brakes to the floor - very scary because I did not think I would stop this time. Brake pads and brake master cylinder have all been replaced and found out it is the ABS. I have no brakes now!

- Rockford, IL, USA

While driving slowly into a parking lot to check rear wheel sounds, message "power steering assist fault" appeared on the dash. Extremely difficult to turn wheel and could not backup. Dealer diagnosis on 2/23/21 was "rear calipers seized" and steering gear needs replacement.

- Silver Spring, MD, USA

The brake pedal went down to the floor board when trying to stop at a traffic light and 2 weeks later at a stop sign. The pedal since the 1st time is a bit soft.

- Seven Hills, OH, USA

Lost brake pedal, goes to floor ABS module bad on my 2011 Fusion. Ford is aware of this issue and wont do nothing about it..severe safty issue

- Brownstown, MI, USA

Brakes always need to be pushed all the way to the floor to stop since the car was purchased

- Brownstown, MI, USA

While driving on a city street, I was coming to a stop sign. There was snow on the road and the ABS kicked in, and the pedal went to the floor. Since then the pedal goes to the floor every time I use the brakes.

- Montgomery, MN, USA

Following an ABS brake event, my brake pedal was noted to sink slowly to the floor when braking. No fluid was lost. I read the recall notice details for the hcu on an 2010 Fusion (19S54). From this, I was able to determine that if I braked on gravel, I could cause the ABS to activate and correct the issue. That worked great for several weeks, but while my daughter was driving the car, the sinking pedal issue resumed. She is not an experienced driver. I'd like to take it to the Ford dealer for diagnosis and repair. I see the investigation 19S54 included 2006 to 2012 models; however, the recall for some reason only covers to 2010. What's up" can I go get my car fixed? or do I need to wait until my daughter has an accident"

- Bellevue, WA, USA

I was driving my 2011 Ford Fusion hybrid at around thirty mph on a city street and my brake system warning light popped up on the dashboard. As soon as that happen I had no brakes, and there was no resistance in the brakes. They went straight to the floor, luckily I was able to stop the car with my emergency brake. I restarted the car and the brakes worked fine after that.

- Moline, IL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while his nephew was driving at an undisclosed speed, the brakes malfunctioned causing the brake pedal to extended to the floor. The contact stated that the vehicle failed to immediately stop. After restarting the vehicle, the brakes operated as designed however, the failure recurred. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 160,000.

- Moline, IL, USA

Activation of the anti-lock braking system causes a loss of braking - pedal goes nearly to the floor. The condition can sometimes be reversed by rapid pumping of the brakes. Suspect faulty hydraulic control unit (hcu) - sticking valves. The 2011 models should absolutely have been covered in the recall for 2008-2010 models. Please ad this model year to nhsta 19V904000. This is a known danger and Ford must be held responsible for the defect/resolution. Thanks!

- Point Roberts, WA, USA

All of a sudden my brakes started going all the way to the floor and it became incredibly difficult to stop the car. My ABS system and hydraulic control valve were replaced in November of 2019. The same thing happened to me on 11/10/2020. My car is currently in the shop and they say it's the same problem again.

- Waynesboro, VA, USA

While driving in traffic on a city street at about 45 mph, the brakes stopped working so that we were unable to fully stop safely. There was smoke coming out of a tire and burning inside of the wheel. The ABS system suddenly stopped working and we were lucky that we didn't hit anyone.

- Los Angeles, CA, USA

At around 125000 miles I was driving on a city road around 20 miles per hour. I hit my brakes and the brake pedal went to the floor. I parked the vehicle and pumped the brakes while the vehicle was off and the brake regained full pressure. I took the vehicle to pep boys and then to the Ford dealership. Neither auto shop could find anything wrong with the system. At about 130000 miles I was on an exit ramp slightly turning my vehicle and attempted to brake at about 30 mph, the brake went to the floor again. I was not able to regain pressure in the brakes. I took the vehicle to pep boys, they told me the master cylinder and brake booster need to be replaced. I had a mechanic replace both parts. The brakes still didnt work. The vehicle is currently with Ford, they state the master cylinder is leaking so that part needs to be replaced and the system needs to be flushed. I see many complaints about the same issue with this vehicle and other years of the Ford Fusion. Not sure if this will be a solution to the issue.

- Charlotte, NC, USA

Brakes very soft at low speeds. Very difficult to stop!

- Fort Wayne, IN, USA

II was in a parking lot and pressed on the brake pedal and it went to the floor and did not stop the car. I had to pump the brake pedal to get the car to stop. I had to continue to pump the brakes any time I tried to slow down or stop the rest of the way home. I stopped driving the car as the brakes are now unreliable but I am taking it in to the dealer today for repair. When the brakes stopped working the ABS light came on.

- Nottingham, MD, USA

While driving, brakes will intermittently have excessive travel. Car eventually does stop but it does require increased pedal travel and increased effort on the driver's part. Sometimes it is self correcting but currently it is still happening and has not self-directed. The last time it happened we were on the interstate and hit a pothole. After we had the pothole the braking issue began. I believe it has something to do with the ABS system. This has been happening for over a year but it usually self corrects. It's been almost a month and it has not corrected itself yet.

- Martinez, GA, USA

The car is very unsafe.

- Christiansburg, VA, USA

Hi, my name is [xxx] and I own a 2011 Ford Fusion. In November of 2019, I noticed my brakes acting differently almost in an instant. Everything was fine and normal when I stopped my car and when it was time to go again, I immediately could sense a difference in the performance. I drove it around for a while and was aware I was having to pump the pedal to get it to stop the vehicle. It was frightening to get used to because the first couple times I would pump nothing would happen and then it would catch up and work partially. Enough to stop the car but with much more difficulties. I told my family what I was experiencing because I was using my car for my job as a doordash delivery driver. They told me with as much driving as I have to do, that I don't need to be on the road with this issue. Long story short, my brakes still aren't repaired. I've spent close to 3,500 on repairs between 3 different mechanics. I even took out a $1200 loan for one last shot and it got me know where. So I am having to pay around $1800 back to the loan company. I still owe money to my mom, grandmas, and grandpas for helping. A little over a thousand to each and I have to pay off the loan. The worst part is I have not been able to work since then. So I have no work history or proof of insurance since then. I am also getting mail saying I owe $367 by August 2nd or they will repo my car. I wish I could just get this repaired so I won't have to lose the car after all this and still pay what I owe on it, also messing up my credit. Also having paid way more then the car is worth. And there are many complaints of the same sort with other owners of this make and model. It's just been an extremely stressful situation for me and my family. My family has even begun to be upset with me because the money invested wasn't worth anything and I have no way of paying them back. I live on my own rent information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Thibodaux, LA, USA

While driving to a stop I braked and all ABS, traction control, etc lights came on suddenly and brake pedal went all the way down and couldn't stop. So I pulled emergency brake and skid into traffic, luckily missed other vehicles

- Las Vegas, NV, USA