Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
45,428 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion drivetrain problems

drivetrain problem

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2011 Ford Fusion Owner Comments (Page 1 of 11)

problem #220

Nov 172016


  • 39,000 miles


This past week when pulling into my driveway I shifted my car into park and I could feel something give. I could not shift out of park after so I removed console to do it manually as shift interlock override was not working. I can manually shift but the dash indicator is obviously misaligned and it will never go into park or register on the dash as going into park (only seems to recognize park when I kill the engine in neutral with handbrake on and then shift to park; thus releasing the key). Other than that I can get it to go into all other gears(R, N, D, M) with some "finagling". I took it into the dealer as this problem is above me and they just looked at it this morning (11/21/16) and they just called with a quote. They said the linkage was broken and I needed a new shifter assembly. At least that's what I think they told me over the phone.

- Huntsville, TX, USA

problem #219

Nov 122016


  • 69,000 miles
While driving 70 mph on the highway the car suddenly shuddered. The yellow wrench light came on and the gas pedal would not work. Forced to coast to the shoulder. Shut car off waited 30 seconds and tried to restart. Car started and wrench light went out. Was able to drive. Has happened repeatedly. I called Ford and there is a customer satisfaction program 13N03. To address this but said they could only correct if the computer saved a code. Since this problem has thus far failed to trip my check engine light, it is not storing a code. I argued that it was unsafe for me to drive the care like this. They stated that Ford does not recommend I drive the car and stated my only options are to take to dealership for diagnosis where the only hope is that they can drive the car and maybe the intermittent problem will luckily happen. This is unacceptable. They know the issue exists and is unsafe. I have read multiple accounts of this on the internet. How many more are required to trigger a recall?

- Saint Louis, MO, USA

problem #218

Oct 022016


  • 82,000 miles
In the last 24 hours my vehicle stalled on the freeway (I was almost rear-ended--this highway has a curb on both sides instead of shoulders) 4 times in 5 miles. The first time was as I was turning onto the highway from an intersection. Each time, I was unable to accelerate the car with the gas pedal. Each time, this was preceded by a lurching forward and a sluggish performance of the engine for about 1 second before the engine no longer powers the wheels. The wrench light comes on and I have to turn the car off and then turn it back on in order to be able to accelerate again. As I said, when I would accelerate, the engine would die, and this happened four times. When I restart the car, but before it dies again, the check engine light comes on. This is an issue with other 2011 Ford Fusion that the NHTSA has already investigated--the throttle body is defective. However, somehow the NHTSA let Ford off the hook and didn't recall the part and allowed Ford to only apply the "customer satisfaction program 13N03" to cars with automatic transmissions. I have a manual transmission car. I will tell you that exactly what happened in cars that initiated the investigation and this program is exactly what is happening in my car. The investigation needs to be reopened and this throttle body needs to be recalled for all transmission types. I was almost rear-ended by a car going 55 mph, even though I had my 4-way flashers on in the right lane, because the highway my car died on a does not have shoulders. This defective part is an extreme safety hazard and needs to be recalled!!

- El Paso, TX, USA

problem #217

Aug 012016


  • 90,000 miles


There's a creaking sound that is coming from the right side of the vehicle hen you're driving. The creaking sound comes to play when you're driving 5 minutes into your travel. The sound tends to come and go but at times, it gets really bad. I've had other people comment on the sound and have seen on Ford forums that this has been a common issue with this vehicle.

- Falls Church, VA, USA

problem #216

Aug 152016


  • 65,000 miles
While driving at 60 miles per hour my vehicle decelerate in rush hour traffic, miles away from home. I was able to put my emergency flashers on and move over to the shoulder before my car completely lost power. I had a tool light come on the dash and the car was still on but no power. I turn the engine completely off for about T 1 minute and then restart my car. I was able to safely make it home. On my grandchildren first day of school, while picking up at 1 of 3 schools on the way to the second school my car decelerated just before a train track during rush hour once again. This time my engine light came on the dash. Following the same technique I restarted my car, made it across the track only for it to quit again. My grand baby was worried and needless to say so was I.. using the same technique we were able to make it safely home. Requiring another vehicle to go pick up at the other two school late.... please tell me I shouldn't be afraid to drive my car because right now I am I attempted to perform a vehicle health check but it want allow me too. Please say there is a solution to this ongoing problem surely Ford is aware of this problem and there's a recall and I'm unaware right

- Little Rock, AR, USA

problem #215

Aug 022016


  • 52,829 miles
Have a defective ptu - power transfer unit that needs replacing. It was leaking fluid and was told I need a whole new unit. I have read about numerous issues with these but a recall was never issued.

- Emerson, NJ, USA

problem #214

Jul 022015


  • miles


My car has had a few recalls. I brought it to watertown Ford and they did not fix it properly. I bought it at enterprise car sales, woburn MA. They were supposed to check it and it was not certified like they promised. From the first month the car had issues. It keeps showing the wrench and not accelerating properly. I can't afford to keep fixing it. I would like Ford to buy back the car. For more than 11,000.00.

- Waltham, MA, USA

problem #213

Mar 292016


  • 99,700 miles
The contact owns a 2011 Ford Fusion. While driving approximately 40 mph, the vehicle jerked and shook. The wrench warning indicator illuminated. The contact had to maneuver to the side of the road. After a few minutes, the vehicle resumed normal operation. The warning indicator was no longer illuminated. The vehicle was driven to the contact's residence, but the acceleration was not normal. The vehicle was taken to an independent mechanic, but the failure could not be replicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 99,700.

- Virginia Beach, VA, USA

problem #212

Feb 012016


  • 60,000 miles
The transmission or engine slams at various speeds and starting and stopping the transmission slams the car forward. The rear view mirror has started to peel away from the glass causing major vision problems. I asked the dealer about the issue and they told me to call customer service. Needless to say I still have the same mirror.

- Bloomfield Hills, MI, USA

problem #211

Dec 012015


  • 56,000 miles
While driving on city street car just loss power and slowly stop moving, so I pull over into the center divider as it shut down. I turned the ignition to off started it back up and continued on that happened a few years after I bought the car brand new, recently my car has ben doing a lot of jerking as if I'm running over a rock so I took it in and some work was done with the transmission, that was about 2/3 weeks ago and it started doing the jerking again it usually happens when I take off. So I call today and made another appointment. My concern is that this car isn't even 5 years old and already having problems with the transmission and other issue. And I got the 5 year warranty with is soon to expire and the I stuck with a car that I feel was faulty from the beginning.

- Oceanside, CA, USA

problem #210

Jan 302016


  • 125,000 miles


Wipers quit working in middle of windshield. Attempt to speed up delay and will not slow down. If operator tries to slow the delay speed down speed will not decrease. Transmission slams after highway travel and locks up drive tire at times.

- Cassadaga, NY, USA

problem #209

Dec 052015


  • 64,000 miles
The contact owns a 2011 Ford Fusion. While driving approximately 72 mph, the vehicle lost acceleration and decelerated to approximately 30 mph. The contact had to maneuver to the shoulder to a complete stop. The vehicle was towed to the dealer that was closed. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The VIN was unknown. The approximate failure mileage was 64,000.

- Indianapolis, IN, USA

problem #208

Jul 312015


  • 76,000 miles
Car was traveling 60mph on straight road when it jerked and wrench light and check engine light and ABS and stability lights came on. Pulled to side of road and shut off car. Restarted and drove 100 feet and wrench light came back on and once again pulled over to shoulder to restart car. After 2nd restart it drove fine for 15 minutes and then stalled completely, once again restarted car and drove 5 feet it once again stalled and lost all power. Restarted and drove for 10 minutes to have it start jerking at a stop light and then stall out once I pulled into work.

- Scottsville, VA, USA

problem #207

Jul 102015


  • 78,000 miles
The contact owns a 2011 Ford Fusion. While driving 65 mph, the safety hazard light illuminated and caused the vehicle to decelerate. The contact was able to move safely onto the road shoulder. The vehicle was towed to the dealer to have a diagnostic performed. The manufacturer was not notified. The failure mileage was 78,000.

- Wilkesboro , NC, USA

problem #206

Oct 202014


  • 25,000 miles
Put the car in reverse and the power steering locked up. This has happened about 6 times since then and the Ford dealer keeps saying that the cant find the problem. But why is this happening if there isnt a problem?

- Wanamassa, NJ, USA

problem #205

Jun 162015


  • 59,525 miles
The contact owns a 2011 Ford Fusion. While driving at approximately 50 mph, the vehicle stalled without warning. The vehicle restarted; however, the failure recurred after the wrench and check engine warning lights illuminated. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed a tune up. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 59,525.

- New York, NY, USA

problem #204

Jun 012015


  • 89,000 miles
My car has stalled out and surges it looses all power. My check engine light came on and I immediately drove it to the dealership P2111 code showed up when the diagnosed the problem. I have researched the issue and have found that this is common in this paticular model. This should be a factory recall.

- Columbia, MS, USA

problem #203

May 302015


  • 98,075 miles
When leaving from work, reversed out of parking space. The car took a bit more pressing on the gas to accelerate than normal. When pulling out of driveway, the RPM shot up to 4000 and the car did not shift into gear to accelerate. When shifting into second gear it was harsh and jerky. When approaching a stop sign, down shifting was jerky. When traffic moved forward and I pressed on the accelerator, the car shifted into reverse and I quickly had to brake. I could feel that shifting for every gear took more RPM's and it was very violent, driving is dangerous and I am now scared to drive my car. I am having it towed to dealership tomorrow to try and find out exactly what is going on and how to fix it.

- Bremen, ME, USA

problem #202

May 262015


  • 50,543 miles
Ford Fusion 2011 engine surged and dropped speed and resulting in me nearly being rear ended by vehicle behind me. Engine felt as if the transmission hesitated in between shifting gears.

- Knoxville, TN, USA

problem #201

May 202015


  • 81,677 miles
I put my car a 2011 Ford Fusion in drive the power steering failure asst light came on & I lost power steering. I am a 109 lb female & it took every bit of strength I had to control my car. I immediately took it to the local Ford dealership & I shut it off. When I turned it back on the light was off & my steering was back. This is the first incident I have had. I have owned this car for 11 months.

- North Powder, OR, USA

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