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CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.

8.0

pretty bad
Typical Repair Cost:
$1,550
Average Mileage:
123,650 miles
Total Complaints:
7 complaints

Most Common Solutions:

  1. not sure (3 reports)
  2. replace steering rack (3 reports)
  3. returned to the shop. this time they replaced everything und (1 reports)
2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments

problem #7

Dec 012022

Fusion 2.5L

  • Automatic transmission
  • 65,000 miles

A D V E R T I S E M E N T S

Received a fault warning about the power assist system and the power steering was out; fortunately this was not while driving. After a little research, found out this can be intermittent. On the third try of starting, the error cleared and steering was fine. Took it to the dealer as power steering failure is obviously very dangerous. Lots of internet searching revealed this is a common problem with Ford's electronic power steering. Several lawsuits and all apparently dismissed for reasons I cannot understand.

The Ford website and the dealer both showed that there was a "customer relationship program" related to this, but only for the first 10 years you own the car (mine is 11 years old). Ford is telling me to pound sand, they won't help at all, and it will be $3k-$4k to fix. I could skip the fix and pray it never happens while driving, but my son is the primary driver and I really don't want to put him in that position. Options seem to be to pay multiple thousands of dollars, drive a dangerous car, or trade it in (hoping it doesn't fault when they inspect it). Thanks Ford, glad to see customer service is a priority.

- Alan V., Chantilly, US

problem #6

Jan 312020

Fusion SEL

  • Automatic transmission
  • 145,000 miles

This is a serious issue. I have to take it to the dealership to have it fixed. It is one of the recalls.

- tamicarol70, Milton, US

problem #5

Jul 212021

Fusion SEL 2.5L

  • Automatic transmission
  • 114,524 miles

I purchased car new 5-15-2011 First recall July 2015. Safety recall notice 15s18. / NHTSA Recall 15V-340. Fort Wayne Lincoln Mercury updated software on 7-23-2015 with 57203 miles. On 9-2-2015 steering rack was replaced at the same dealership. At the time of the recall the steering worked fine. I responded to the recall notice as advised. Ironically the first steering assist failure was on 7-14-2021. Almost 6yrs to the date of the original recall. Took a week to the schedule the appointment at Classic Ford of Smithfield NC. I had steering assist rack failure at 114524 miles on 7-14-2021. The repair was completed on 7-29-21 for $2300. I called Ford customer care and NHTSA in Washington DC and documented the situation with them.

On 8-20-2021 after 3 weeks of the repair the power steering assist service warning lit up on the dashboard while I was driving at 45 mph I was lucky my way home and did not lose control of the car. Go ahead - Make My Day!

I will be reopening the incident records with Ford Customer Care and The NHTSA and demand Results.

- Tomas D., Smithfield, US

problem #4

Sep 112019

Fusion

  • Automatic transmission
  • 142,000 miles

A D V E R T I S E M E N T S

Was getting intermittent Power Steering Assist Faults. Took to dealer. They did a recall on it. Seemed worse after that and several days later if has failed completely. Did some web research, apparently this is a know Ford issue. Glad I didn't end up dead when the steering just failed. Ford should be sued into bankruptcy - this is a know problem and a terrible safety issue.

Update from Sep 30, 2019: Returned to the shop. This time they replaced everything under the recall's extended warranty - 10 years or 150,000 miles. Don't know where those numbers came from, but they fixed it for free and it's working now.

- Jeff W., ENOLA, US

problem #3

Sep 142016

Fusion SE

  • Automatic transmission
  • 128,500 miles

I have the car now about 3 years. Around the 2nd year or so I noticed on the dashboard that it said, "Power Steering Sensor Fault". So I called Ford and I also found out there was a recall. I brought the car in and the mechanic said he doesn't see any problem. So now when it comes on I shut the car off and play with the steering wheel. I was so annoyed with Ford for not looking further into this. I called ford again and spoke to a mechanic and said how am I going to fix this problem, he said when it happens again and it displays it on the dashboard bring it in so we can find the right code since there are so many. I said to him how am I suppose to bring it in if I can't drive it, he didn't answer me. So there you have it. The name Ford is short for "Found On Road Dead", and that's pretty accurate.

- Lisa C., Chestertown, US

problem #2

Sep 022018

Fusion SEL 2.5L

  • Automatic transmission
  • 90,000 miles

Had problems with the electrical power steering cutting on and off for about two years. Usually could turn the car off and restart and problem would stop until the car was shut off again. Power steering finally gave up completely end of August/ early September of 2018. Ford has recalled hundreds of thousands of vehicles with this problem but did not include my vehicle with the recall. Had to pay a ridiculous $2,350.00 to have the entire steering rack replaced.

- Eric B., Daphne, US

problem #1

Apr 212018

Fusion SEL 3.2L£ V6

  • Automatic transmission
  • 180,250 miles

click to see larger images

power assist steering fault power assist steering fault

It's a recall it shouldn't matter how many miles are on the car. It's a faulty part on Ford's part and they should fix the issue

- Grace G., Norcross, GA, US

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