CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
80,373 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The power assist steering light came on and the car lost power steering. This happened in the driveway while the car was in motion. The car was not steerable at this point. I turned the engine off and then restarted the car and the power steering was active so I took it to the dealership. The dealer diagnosed the issue and found steering rack internal damage (invoice and description attached). This is the same issue as in recalled Ford vehicles, however, because this VIN was not included in the original recall the work was not covered by Ford.
The contact owns a 2011 Ford Fusion. While driving approximately 35 mph, the power steering seized and the steering indicator illuminated. The vehicle was taken to teague Ford Lincoln (1730 w hillsboro St, el dorado, ar 71730, 870-864-9400). The dealer stated that even though the VIN was included in the recall for NHTSA campaign number: 15V340000 (steering), the recall did not apply to salvage titled vehicles. The manufacturer was made aware of the failure and confirmed that the recall did not apply to salvage titled vehicles. The failure was not repaired. The failure mileage was approximately 115,000.
The contact owns a 2011 Ford Fusion. The contact stated that the power steering module failed while driving various speeds. There were no warning indicators illuminated before or after the failure. The contact took the vehicle to town and country Ford (101 anderson ln, madison, tn 37115) and was informed of NHTSA campaign number: 15V340000 (steering). The dealer stated that because the vehicle exceeded 150,000 miles, the power steering module would not be replaced free of charge. The manufacturer was not contacted. The failure mileage was approximately 158,000.
The contact owns a 2011 Ford Fusion. While driving at a low speed, the steering wheel seized and the power steering warning indicator illuminated. After the vehicle was restarted, the steering wheel operated normally. The vehicle was taken to jacky w. jones Ford, Inc. (2742 us-129, cleveland, ga 30528, (844) 312-7623) where it was diagnosed that the internal steering gear needed to be replaced. The vehicle was repaired. The manufacturer was notified. The approximate failure mileage was 85,000.
The contact owns a 2011 Ford Fusion. While driving 35 mph, the power steering assist fault warning indicator illuminated and the power steering seized. The vehicle was towed to walterboro Ford (902 bells hwy, walterboro, SC 29488, (843) 549-5581) where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
- Varnville, SC, USA
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My power steering has failed it is part of a recall buy Ford wont fix it because they say its not a safety recall. Its a safety recall when its recall for causing you to crash. They say my mileage exceeds the recall. They want to charge me $1600 to fix their produvtion problem when I called the 1800 number for Ford they tell me its not their problem. I have only owned this car for 1 year. When I would start my car sometimes the dash would flash power asst fail if I turned it off and back on it was fine. I was driving home from a birthday party and my dash started saying power steering fail and I pulled into a gas station went inside and when I came back out and started my car I had no steering at all. I believe if I had not stopped when I did I would have crashed. The steering wheel will not move at all. I had it towed to a Ford dealership where they confirmed it is the recalled part but im not covered. I did recieve a letter in the mail about the recall and it had no dates or mileage information on it.
This is the second complaint for the same problem involving power steering srafety. The first claim (#11062467) was filed 11-17-17. The message displayed on screen was (assault on power steering assembly.) there was code U3000 48-08 run on 1.20.18, and could not identify the problem. I am now filing the second complaint on same problem re-occurred but under different message of (power steering assist fault). This was run thru code #U3000-49 on 5-18-18 and problem was identified and repaired.: repair: Removed and replaced P/S gear asyn and reprogram P6M and set toe. Power steering gear asym for a total cost of $1,200.41, including labor. I would like to be notified if there ever is a recall issued for this problem.
Occasionally powere steering goes out. Usually in slow speed, leaving driveway etc. I can stop the car, switch motor off, restart and it works. This started happening about 2 years ago. This morning power steering went out and would not restart..
Power steering suddenly fails. I've had this in for recall service and manufacture didn't want to replace, only wanted to reset codes. Now won't fix even after power steering assist continues to fail and fails at least once a week. Won't fix now because vehicle has 156000 miles. Power assist fails during turns, during normal highway driving, when making slight turns-I never know when this is going to happen. Car seems to "tighten" on it's own but still never enough time to know if the assist is actually going to go out or not. Very dangerous. This has happened on both the city streets and highways. Both during turns and normal straight driving. Has happened in dry weather and wet and rainy weather. Recall was never fixed properly when first serviced and now won't go back and completely replace faulty parts. In the last 5 months, this has happened more than 20 times.
The contact owns a 2011 Ford Fusion. While driving, the steering wheel seized. The vehicle was towed to the dealer (village Ford, 23535 Michigan ave, dearborn, mi 48124, (313) 565-3900) where it was diagnosed that the steering gear box assembly needed replacement. The contact stated that the vehicle was repaired and also received a wheel alignment. The contact stated that the vehicle was excluded from NHTSA campaign number: 15V340000 (steering). The manufacturer was notified and recommended that the dealer replace the part. The approximate failure mileage was 137,709.
The contact owns a 2011 Ford Fusion. While the vehicle was stationary and while driving various speeds, the power steering seized. Fairway Ford Lincoln in freeport, Illinois was made aware of the failure and stated that the vehicle was not included in a recall. The manufacturer was made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 67,067.
05/03/2018 entered my 2011 Ford Fusion sel parked in my driveway. To run an errand. I started the car, it started fine, then the vehicle chimed and a message appeared saying, " power steering assist fault". the vehicles steering wheel would not turn. I turned off engine and restarted the car and same thing occurred again. I pulled out my phone and googled this vehicle message and found that there were many failures such as this reported on the internet. Additionally I found that after investigations Ford had recalled nearly 400,000 vehicles following many power steering failures around the country. I contacted the fairway Ford dealership where I purchased the vehicle new in 2011 and reported the events above to brandon in the service dept. He looked up the information and reported as far as he could tell at that time my vehicle was not included in the recall of 2011 and 2012 Fusion"! he reported that my vehicle was manufactured on 09/03/2010, and the recall included vehicles built from 09/10/2010???. he stated there was nothing he could do to include my vehicle into the recall and offered me the Ford customer service phone number at 1800-397-3673. I called that number and spoke the the cs rep and was told recalls are VIN specific and my vehicle was not included"! I asked to speak to a supv and was told the supervisor would tell me the same thing. I requested a supervisor again to make a complaint on being cut out of the recall by 7 days and how that date was arrived at. The cust rep said I have to accept an appointment return call 24 hours later. I am waiting for that return call.
The contact owns a 2011 Ford Fusion. While starting up the vehicle the power steering fault assist illuminated on the dashboard which resulted in loss of steering. This failure occured multiple times which required towing to the dealership (schaumburg Ford 815 E golf rd shaumburg, Illinois, 60173) (847-605-0800). The power steering assembly was then replaced. The manufacturer was notified. The failure mileage was 81,000.
I turn my car on and power steering shuts down. Eng light comes on stating power steering assist fault. I turn my car off try again it goes away. Started sat April 28 and has happened once a day. Monday did 3X in a row. Looked around under hood. Tuesday (today) nothing happened. Going to take to dealer but was told by previous owner did have problems like that and Ford dealer told her it was due to it being cold outside. It's been great outside here in oh since it started doing this on me. Internet shows a safet recall for exact car but when I lookup my VIN there are no recalls for anything? what if my car stalls and causes a problem, are Ford Fusion actually known for steering issues like this or not
Twice in the past week when starting the car the dashboard showed a "power steering fault" message and I had no power steering. Upon shutting off the car and restarting, the steering operated without incident. After doing some research I found that there was a massive recall of certain Ford Motor Company vehicles that exhibited the same issue. I contacted Ford customer service and was told that the recall affected vehicles manufactured between 9/7/2010 and 2/28/2012. My Fusion was built 8/2010. Customer service said they would "pass the message along to Ford." I have an appointment at a local Ford dealer to address the issue but am concerned that if I have to replace the rack I'm facing a $2000 repair bill. If this is the same defect referred to in the recall, and I'm experiencing the same issue, why would I have to eat the cost of the repair (if needed) just because of a 30 day (or less) build date.
The contact owns a 2011 Ford Fusion. While driving approximately 30 mph, the steering wheel seized and the power steering warning indicator illuminated. The contact stated that the steering wheel became extremely difficult to turn. The dealer was not notified. The vehicle was not diagnosed or repaired. The manufacturer was notified and believed the failure was relevant to NHTSA campaign number: 15V340000 (steering). The approximate failure mileage was 135,000. The VIN was not provided.
The contact owns a 2011 Ford Fusion. While operating the vehicle, the steering wheel became very difficult to turn in either direction and the "steering assist fault" message displayed. The failure was not diagnosed or repaired. The local dealer (woody folsom Ford in bailey, ga) was notified. The manufacturer was not notified. The failure mileage was 156,000. The VIN was not available.
Letter from congressman frelinghuysen on behalf of constituent in regards to the sudden and intermittent powering steering failure in her 2011 and 2012 Ford Fusion. The consumer stated the there was a recall, but the vehicles were not included.
The contact owns a 2011 Ford Fusion. While driving at an unknown speed, the steering wheel seized and the power steering malfunction error message illuminated. The vehicle was towed to the contact's residence and then to allan vigil Ford (6790 mt zion blvd, morrow, ga 30260). The technician at the dealer informed the contact that there was a failure code found for loss of steering. The contact stated that the technician was servicing the vehicle per NHTSA campaign number: 15V340000 (steering). The contact was informed that the steering gear could not be replaced because that portion of the recall was expired. The contact stated that the dealer was only able to update the power steering control module. The failure recurred a day later after the recall was partially repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,020.
A D V E R T I S E M E N T S
- Gold Canyon, AZ, USA