Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
12,586 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion seat belts / air bags problems

seat belts / air bags problem

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2012 Ford Fusion Owner Comments

problem #3

Dec 242012

Fusion 4-cyl

  • 13,059 miles


I was unable to fasten the driver's side seat belt. Drove straight to the Ford dealership. Ford replaced seat belt buckle.

- Carlisle, PA, USA

problem #2

Nov 112012

Fusion 4-cyl

  • 7,200 miles
I was wearing my seat belt hit head on driver front by another driver going approx 45mph, clear conditions. Collision forced off road and I hit parked SUV with my front passenger front. No airbag deployment occurred during either hit, self belt did not lock, I was forced upward hitting my head on inside roof handle above driver door, then thrown forward hitting my chin on steering wheel. I was knock unconscious for 3-4 minutes, fractured front tooth, dislocated jaw, suffered optic nerve injury, concussion, back and neck injuries. I was transported to the hospital. The initial body shop report did indicate the air bag modules had to replaced. The vehicle was totaled after it was determined the repairs cost more than the vehicle was worth. Damage include entire front end, hood, broken, windshield, radiator, engine, underbody, driver door, rear door rear bumper and roof. Air bags were still intact. Pictures were taken at accident scene, towing facility and at salvage yard. I still suffer from the injuries and am currently on ssi unable to work.

- Clarkston, MI, USA

problem #1

Jan 262013

Fusion 4-cyl

  • 17,500 miles
2012 Ford Fusion involved in an accident. Severe damage to vehicle on passenger side. The front seat belts did not lock and the front passenger and the driver were thrown in the cabin. In addition, according to body repair shop and insurance adjusters, impact was at the location of the sensor for side curtain airbags. However, the airbags did not deploy. In fact, bracket for air bag sensor was broken, but it could not be determined whether the bracket was broken prior to the accident or upon impact. Rear passenger received a severe head injury. Ford Motor Company has instructed me to take vehicle in to a dealer and have the restraint control module ("rcm") replaced and to send the original to the company for analysis. They are paying for this. Further research indicates that there is a recall for Ford fiestas related to the programming of the rcm and its failure to deploy airbags that could lead to injuries to a rear passenger. This sounds very similar, and may warrant an investigation to see if that recall should be expanded to other Ford vehicles. Unfortunately, one would only know of the failure if there is an accident. Updated 3/27/13 updated 05/09/2013

- Callaway, MD, USA

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