TSB Document:

Affected Component: EQUIPMENT ADAPTIVE/MOBILITY

Summary
N192218430 - Customer Satisfaction Program. During service, certain vehicles equipped with OnStar (RPO UE1), may have received an incorrect and partially programmed/configured replacement OnStar module. This condition will disable certain OnStar features, including Remote Access (remote start, door lock/unlock, etc.), Connected Access (vehicle diagnostics, dealer maintenance notification, etc.), and Unlimited Access (Turn-by-Turn Navigation). The OnStar Safety & Security Plan (Automatic Crash Response and Stolen Vehicle Assistance) is functional. Dealers are to replace the OnStar module, program, confirm and register the new module correctly by pushing the blue button for confirmation with an OnStar advisor.

Click a tab for more information.

Date Published
AUG 13, 2019
NHTSA TSB #
10165441
Find something helpful? Spread the word.

Become a Fan & Spread the Word