CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
12,840 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Faulty dual clutch transmission causes the vehicle to hesitate without warning when the gas pedal is pushed. This happens at random times and with different degrees of severity. This has happened on many occasions and creates a major safety hazard as the acceleration may not be there when needed. Hyundai has known their dct is faulty and they have not been able to fix this problem after several attempts, including 2 recalls for this issue. Lives are at risk for not only the driver but other drivers as well.
The contact owns a 2016 Hyundai Tucson. While the vehicle was stationary, it jerked when the contact removed his foot from the brake pedal. The contact stated that it felt as if the vehicle would stall. It was diagnosed that the jerking condition was a feature of the vehicle due to the presence of a dual clutch. The vehicle was repaired and the clutch actuator was replaced, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 17,000.
The transmission doesn't engage after a stop, lags when accelerating on city streets, and often stutters when accelerating in turns or on city streets. I have taken the vehicle into the dealer for computer updates that were supposed to fix the problem twice and the problems keep occurring. Recently, this led to my almost being hit when I was trying to pull out in traffic and the vehicle wouldn't move then suddenly a quite a few seconds later it lurched forward. I had to hit the breaks to keep from being hit. This has happened before, but this time a car almost hit me. I feel unsafe driving this car.
- Huntsville, AL, USA
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When the car slows down and then speeds up in traffic, turning at stop signs or on street lights, or pulling out onto the street, the engine will hesitate/freeze up.. this results in a delay of movement followed by the car lunging forward when it does begin to drive again, creating a very unsafe and terrifying situation. I initially took it in for the recall on October 6, 2016. Since then I have brought it back to the dealership I purchased it at to fix the issue two more times. When I called back the fourth time I was told to contact Hyundai corporate. Hyundai corporate has only told me to not drive in eco mode and to return to the dealership to learn about driving in the three different modes. I have also done that and both of the men in the service department looked very confused and told me Hyundai does not tell them to have customers drive in any particular mode. What they did tell me was that given my situation and it happening in all three modes I should use the modes which feels the safest for me. This is in no way a solution as all three modes are potentially life threatening and I experience this multiple times every single time I drive my car.
I have a 2016 Hyundai Tucson turbo. When I first got it I thought the gas pedal was sticking but come to find out it was a transmission problem. The transmission has been "updated " twice but the car continues to choke when you step on the gas and then lurch forward. I believe I am going to rear end someone. Everytime I visit the dealership I complain about this problem and their solution is to "drive it like a stick shift". I bought an automatic........
Same complaint as before they cannot duplicate at dealership. There is not a recall on this VIN number even though it was manufactured during the dates of the recall I found out. I am seriously thinking about hiring a lawyer because I do not want a car that is not safe for my grandchildren. This time again would not accelerate when going into traffic. It is very terrifying.
Dangerous transmission. Whilie the car was in motion going down an on-ramp to get onto the interstate I proceeded to merge into traffic only to find out that I did not have any power. The car was still on but there was not any acceleration, I kept pressing and pressing and nothing. So I pulled off the road so a semi wouldn't run over me. I put the car in park and then waited about a minute. I was able to get the car moving a little bit at a time. Once I reached 70mph it was like it wouldn't shift gears. So I decided to drive it to the dealership. While stopped at a stop light I proceeded into the intersection only to have it not be able to move anymore so I was blocking traffic. I put the car in park and did a diagnostic only to find out there were no issues. Clearly this function does not do it's job in reporting the problem. The service manager was not able to get me an appointment until 5 days later to look at it. Only to find out they could not replicate this issue. I thought it was in my head because this started when I only had the car a month. You never know when it is going to happen. Also, the car will lunge at low speeds and sort of buck.
I have had two emergency recalls due to transmission slipping, jerking at slow speeds, almost stalling out and actcellerating abnormally with the RPM's racing. During each recall, the dealership completes an updated software on the transmission and when I leave the dealership, my vehicle noticeably drives much smoother and normal. A few days later, the Tucson transmission problem begins all over again like the it acted before. I feel this 2016 Hyundai tuscon eco 1.6lt SUV is a danger to myself and other vehicles on the road. What is my recourse on this continuous transmission problem" it has about 11K in mileage. Can this vehicle be lemon law'd as I have owned it for under a year"
Vehicle hesitates, jerks, jumps when starting up from a slow or stopped position. When crossing traffic, turning left, I have to be certain I have plenty of room in case the car hesitates. Extremely unsafe! I purchased the car 7/29/2016 and I have had the car into the dealership 5 times for the same problem since then. The first 4 times I had the car in they updated the transmission software. On one occasion there had been an actual recall, however it did not fix the problem. On the last time I had the car in, I asked the service manager to ride with me. The car did hesitate, jerk coming out of a stop at a stop sign and he told me that was how the transmission was supposed to act and that I needed to learn how to drive the car. It would preform better in the sport mode. The car continues to repeat the same hesitation on an almost daily basis. I will be contacting Hyundai corporate to see if vehicle is covered under lemon law.
I purchased the car in November 2015. I always had a slight jerking of the car while in traffic or taking off from a stop sign. I would say towards the end of the summer of 2016 it got much worse. To the point where I'm terrified to drive it in traffic. I commute almost 40 miles each way to work every day and my heart is in my throat every time I'm behind the wheel in traffic afraid I'm going to get rear ended. Hyundai came out with the recall on the dct (dual clutch transmission) that was suppose to fix the problem. I had my car serviced for the recall in October 2016 and it never fixed the problem. I brought it in to get serviced again on April 1, 2017 for the same exact recall and here I am again still having the same problem. I have a infant and I am terrified to have my family in this car.
After a stop and when you step on the gas to go, the car will hesitate, sometimes for 3 to 4 seconds. This has happen about 7 or 8 times. It is a bad feeling when this happen when pulling out into traffic. Have been to the dealer and service manger has rode with me, but we can not duplicate when he is in the car. I have about 7,000 miles on the car. The car's computer has been reset twice so far, no help yet.
I have entered a complaint here a few month ago. I had my hyudai in the shop for 2 months waiting for computer updates to the transmission. After having the updates, the car seemed to run fine for a while. I am now again having issues with hesitation. I was almost rear-ended again pulling away from a traffic light. I was told by the dealership that they are seeing when you drive with the car in eco mode that there is hesitation. Problem is, I never use any of the modes.... their answer well either call hyudai, or deal with it............... this has been going on for almost a year now.
1.6T transmission not performing properly. Car jerks, pauses, and quits. Have almost been rear ended when vehicle paused. Nearly missed hitting another car when mine accelerated forward unexpectedly. When traveling on highway at 60 miles per hour car just quit. Had to coast to shoulder. Then restarted car. Have had to dealership eight different times. Even took to a different dealership. Both say, "operating as designed". one service manager even said, "it's a poor design". my wife will no longer drive vehicle, and I am afraid to myself.
The contact owns a 2016 Hyundai Tucson. While the vehicle was parked, the contact depressed the accelerator pedal but the vehicle did not move. After several attempts, the vehicle was able to be driven. There were no warning indicators illuminated. The dealer diagnosed that the transmission needed to be repaired. The vehicle was repaired but the failure persisted. The failure mileage was 9,204. Updated 07/11/17
The contact owns a 2016 Hyundai Tucson. While attempting to accelerate through an intersection at 5 mph, the vehicle failed to accelerate without warning. The vehicle was taken to a dealer where it was diagnosed that the transmission control module failed and needed to be repaired. The vehicle was repaired, but the failure recurred multiple times. The manufacturer was notified of the failure. The approximate failure mileage was 5,700.
When I accelerate there is no power for 1-2 seconds, and this is not the same thing as the slight delay experienced as the car changes gears. It is a complete lack of power even when the gas pedal is pushed. Very alarming. The problem is becoming more frequent over the past two months of use (1st time in January - later times in Feb. And March--winter in the midatlantic region). Happens at slower speeds (accelerating at 25-30mph to cross lanes of city traffic), and it happens at higher speeds (accelerating at 50-65mph to merge into interstate highway traffic or overtake a slower car in same lane on interstate). Because I do not drive the car very often, and most of my trips are at slow speeds for short distances, I initially overlooked/dismissed the problem. But is it becoming more noticeable (longer period without acceleration power), more frequent (occurs more often when using the car) and dangerous (can happen anywhere, any time and at any speed). I suspect I am reporting this problem later than other Tucson car owners because I do not drive much. I've owned the car for 11 months and it has 3,700 miles on it. Problems started showing up around 3,500 miles.
Dealer has tried to fix car three times. At times car will not accelerate at all.engine RPM will increase but car will not move. Very dangerous..I take my granddaughter to school and this scares the crap out of me.especially in intersections.other times transmission shudders and or jumps out of gear.a complaint has been made by me to Hyundai corporate on Feb 22 2016 I have yet to hear from them this has been going on since the car was new.
A D V E R T I S E M E N T S
- Clermont, FL, USA