CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
12,840 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since purchasing the vehicle in November 2015, the vehicle has had difficulty shifting at lower speeds and accelerating at higher speeds. Initially, the dealership told me I just needed to get used to driving a turbo. I have had all three updates done to the dual-clutch transmission. Afterwards, in January 2017, while driving in the city, the vehicle dropped into neutral between first and second gear. The rpms revved up to 4, but the vehicle had a sudden loss of forward momentum. Because I was in heavy traffic, this presented a safety hazard to me. The dealership re-performed the December 2016 update the first part of February 2017 and caused a full system failure requiring manual reprogramming. It then released the vehicle back to me. After two days, the same thing happened while driving in the city. I was again in heavy traffic and afraid about being rear-ended. When the car reengaged after these failures, it then surged forward. The problem is intermittent and therefore unpredictable and unsafe. The dealership informed me it has not been unable to duplicate the problem and thus has nothing to fix. Additionally, it has been in touch with Hyundai corporate whose position is that the problem was fixed with the December 2016 update. And, since the dealer hasn't duplicated it, they have no further obligation to me. According to the dealership, Hyundai corporate knows of no other car in the nation still having transmission problems after the December 2016 update. In addition to my complaint, please review nhsta 10948958, 10939802, 10938874, 10939196, and 10946886 to test the credibility of its assertion.
The contact owns a 2016 Hyundai Tucson. The contact stated that when the accelerator pedal was depressed from sudden braking, the vehicle hesitated to respond without warning. The vehicle was taken to the dealer where it was diagnosed that the software related to the transmission needed to be updated. The vehicle was serviced under NHTSA campaign number: 16V280000 (power train, electrical system) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 10,012.
The contact owns a 2016 Hyundai Tucson. On several occasions, while driving, the accelerator pedal was depressed, but the vehicle failed to accelerate. The dealer was unable to duplicate the failure; however, the contact was informed that there was a transmission control module software update that may remedy the issue. The software was updated, but failed to remedy the issue. The contact stated that the failure was intermittent. The vehicle was not included in NHTSA campaign number: 16V628000 (power train, electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 2,000.
When my vehicle is in traffic or in a traffic light and I have to stop, when I accelerate to move they won't move after I increase the revolutions or after few seconds. Its feels like the clutch don't engage properly.
Issue with the dct transmission on the 2016 Hyundai Tucson sport. After the first update the issue seemed to happen less often which was completed back in September. New update in January has made the issue more prevalent again though not as bad as when originally bought. Issue is noticeable hesitation when pulling out from a stop, especially if turning from a stop or pulling out quickly. Rps will rev and then car will finally match rpms and take off suddenly.
- Sinking Spring, PA, USA
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Vehicle stalls and develops a "no go" situation. The engine revs, but transmission will not engage. It mostly occurs while pulling away from a stop sign, or at very slow speeds. It also has a vibration, and jerks and bucks at low speeds, such as while you are driving through a parking lot. I have been stuck in the middle of intersections with oncoming traffic many times. It is a very unsafe and dangerous condition. Both the dealership and Hyundai continue to ignore the problem. I continue to seek a resolution through Hyundai.
Has an eco boost/sport mode transmission. When starting from a stop, such as at a red light, stop sign or evenaccelerating from a slow down there is a lag in the engagement of gears that causes the vehicle to "stall" in the intersection. It revs and feels as if there is power, the transmission just doesn't engage. It creates an inability to move the vehicle while in traffic or while entering traffic. This is very similar to, if not identical to the transmission recall announced in 8/30/2016 for, I believe, the same transmission in other models of the 2016 Hyundai Tucson.
The contact owns a 2016 Hyundai Tucson. While driving 60 mph, the vehicle lost power. The vehicle failed to accelerate when the accelerator pedal was depressed. The failure occurred without warning. The vehicle was taken to dealer where it was diagnosed that the computer needed to be updated. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 2,541....updated 05/17/17
Had recall 16-01-057 performed at local Hyundai dealer in hackettstown and since then have had multiple issues with it not moving when at a traffic light like transmission is slipping and then it grabs and almost causes accident..dealer says that recall would not make it do this and when they drive say there are no issues.there are multiple other people on internet having same issue, so not something I am making up. When is something going to be done about this before someone is killed.
Complete loss of power/acceleration from taking off. Almost causing severe wreck. Has happened multiple times. Dct transmission issue and has been serviced/updated 3 times. Transmission also hesitates on take off and in upper gears. Very scary and unsafe
Transmission shudders and sometimes fails to engage when stopping and accelerating. On highway when moving to pass the RPM's went to redline and vehicle did not want to move forward. Overheating warnings in city traffic. Vehicle loses power sometimes when transmission is confused when in stop and go traffic. Dct in this vehicle is horrible even with 3rd update from Hyundai. Hyundai says "no problem" with vehicle.
To whom it may concern: Update 1/4/2017: Unfortunately, the issues that I have had with my vehicle have still not been corrected. As of today, the Hyundai Tucson that I signed for still has some type of dysfunctional dual clutch/transmission. The car was brought in to pugi Hyundai (downers grove, il) and I specifically stated these concerns and that I would like the vehicle inspected for this issue. When I picked up the vehicle I was told that the issue had been addressed - it was not. Again, I brought the vehicle in to pugi Hyundai for the same issue in November of 2016 to address the same issues. Once again, I was told that everything checked out and was ok. Unfortunately, the clutch/transmission issue has become worse. Now, when giving the car gas the engine will make a revving noise and will not move. Then the vehicle will jerk and speed up quickly. I called pugi Hyundai today and spoke with [xxx] (the service manager) about this issue. He told me that I never brought the vehicle in for these specific issues (this is untrue and was never documented by pugi Hyundai) and could not have an engineer take a look at the vehicle until I had gone through the basic protocols. 1. it would be great if Hyundai could have my account notated properly for the dates of 8/27/2016 and November of 2016 that I did bring the vehicle in to have it inspected for clutch/transmission issues. 2. to also have a Hyundai engineer take a look at my vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have a 2016 tuscon turbo limited which I purchased in August of 2015. I have had these issues since I owned the vehicle. The SUV dual transmission does not go in gear when you do a rolling stop (under 4-0 mpr) or full stop. Two things happen when you accelerate, not pumping the gas pedal as Hyundai states, either the SUV RPM shoot up to over 3K RPM's and it does not go into gear or you hear a loud metal grinding sound while the SUV coast forwards. Since this happen intermittently it is a serious safety problem. This happen is a city environment. I have had these issues since I purchased the SUV in August 2015. My Hyundai has the 2 software and 1 recall updates upto December 2016
The car jerks when starting from a stop. It feels like someone is tapping and releasing the brake. The problem is worse when starting from a stop going uphill.
Dual clutch transmission recall: I have had issues with my Tucson a week after purchase (July 2016). It's a brand new vehicle. I have had problems with shifting, accelerating, and have taken my vehicle in to be looked at several times. The Hyundai dealer in Iowa said there's nothing they can do. There was a recall on the issues I have been having with my vehicle but no fix. It's the dct (dual clutch transmission) recall; I received this in the mail a month or two after purchasing my vehicle. The only solution there is to "fix" this extremely unsafe problem is an update! Hyundai said that I would need to continue to bring it in as long as I'm having these issues to update. This is a band-aid. There is no permanent fix and I feel extremely unsafe driving this vehicle. When merging onto the interstate, I can't accelerate and have almost been in many accidents due to lack of power and acceleration from the dct. This happens not only when merging onto the interstate, but also in rural areas like the highway, main city streets, and neighborhoods. This happens every day from a stop or when trying to accelerate from a slow speed. I have a family, and the whole reason for this purchase was because of the safety features; there is nothing safe about this vehicle. I was sold a defunct car and am extremely upset that Hyundai sold me this vehicle when there was a recall in the making.
Weeks following service at Hyundai dealer to have NHTSA campaign number 16V-628 requiring reprogramming of transmission control module, we have had 2 (two) near miss collisions due to car hesitating during turn from a stop and straight from stop sign. One; during legal left turn across 2 oncoming lanes, car started to roll than lose power while broadside to traffic. Oncoming traffic forced to stop until several complete cycles of the accelerator did get the vehicle moving again. Engine did not stop. Second at intersection from complete stop. Standard acceleration applied, vehicle started to roll (from release of brake) then stalled. Accelerator was repeatedly cycled several times before vehicle started to move. Car behind forced to stop suddenly missing rear bumper. Vehicle also had instance of a power train loss for about 1 second then sudden and powerful jolt during acceleration (estimate speed range about 40 mph) onto a highway from an on ramp. Despite service to address recall notice, vehicle shudders more during rolling starts and stops. Difficult in slow moving areas including car ferries typical to regional commute. Have taken to dealer (documented) following incident 1 and on ramp jolt. They observe the continuing shudder. They have taken vehicle for test rides but do not see the stall that is sporadic. Note, incident 2 as described above occurred approximately 1 week following service to observe this defect. Hyundai service aware of shudder and unable to resolve and conclude "they are in the hands of the engineers." They hand out a document explaining the dual clutch system in an attempt to normalize these occurrences.
I took my son to school on Thursday morning 12/8/2016. I was at a stop sign to pull out onto a main highway. There was a line of cars coming but they were far enough away I thought I could go. I started to go but changed my mind and let off the accelerator. I decided to go ahead and go but this time the engine revved way up and the car pulled out onto the highway very slowly. Now in a panic, I let off the accelerator again and immediately pushed it down again. Thankfully, the car lurched forward and took off. There was then a strange smell in the car which I believe to be from the clutches slipping.
Intermittent acceleration issues. Upon trying to accelerate from a stop, the car starts to go but will not accelerate even with the gas pedell to the floor. This is a dangerous situation if you are trying to merge into traffic. As was the case the last time the vehicle did it, almost causing a crash.
Vehicle contnues under in motion city streeet driving conditions cause the vehicle to not move if the accelerator pedal is pressed and released repeatedly.exactly as recalled for other 2016 tuscon but this does not match VIN database. Dealer denies there is a problem and states the vehicle is being driven wrong quoting the drivers hand book which basically says the vehicle not usable in stop and go conditions.there are hundreds of simular complaints of 2016 tuscon that did not fit in VIN NHTSA or Hyundai database, or continued to have same problem after recall repair performed or dealers denying there was any recall.
The vehicle is Hyundai's new fuel cell model. On 3 separate occasions over 7 months the vehicle lost power while on a highway. The last occasion, November 7, 2016, I was in the left lane near the fast lane on the glendale freeway at about 9:30 am. The vehicle suddenly lost power and, since there is no left hand shoulder, I had to coast across several lanes of fast moving traffic to try to reach an exit ramp. After several minutes of not knowing what was happening to the vehicle, I gave the gear shift lever a nudge to the right. I heard a slight mechanical sound and the transmission re-engaged and I regained full power. The vehicle had nearly a full tank of fuel at the time. This same thing happened to me in the April/may time frame when driving on a highway in san diego county (about 1/2 tank of fuel) and then again in early July, 2016. When I was driving on the golden state freeway near griffith park (not sure of the fuel this time). Both times, without warning, the vehicle suddenly lost power. It coasted for several seconds but these two times -- after less than a minute -- the power reengaged, or self corrected, on its own. The November 7th incident lasted several minutes, and the engine did not self correct. On November 8th, I drove the vehicle to keyes Hyundai in van nuys. Since it had been over 4 months and several thousand miles since the second incident, I was not surprised that they could not duplicate the transmission failure. I do not believe the vehicle is safe to drive, however, and, since they have not been able to identify and correct the defect, have asked Hyundai to cancel the lease on the vehicle rather than continue to risk myself and my family in this vehicle.
A D V E R T I S E M E N T S
- Cottonwood Heights, UT, USA