Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.

Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.


really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
5,088 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Hyundai Tucson drivetrain problems

drivetrain problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2016 Hyundai Tucson:

Unsubscribe any time. We don't sell/share your email.

2016 Hyundai Tucson Owner Comments (Page 6 of 11)

« Read the previous 20 complaints

problem #108

Jul 272016


  • 7,600 miles


Leased a brand new 2016 Hyundai Tucson limited in November 2015. The same week the car was leased, I had noticed some lag in the transmission when leaving stop signs/stoplights. This issue got a little better after having a software update done the following week. As of last week, my ac has not worked on 2 separate occasions. It will only blow hot air. After shutting the vehicle off, the ac resets itself and works again. Last night while driving home, I was sitting at a stoplight waiting to get on the freeway. When the light turned green and I took off, the car revved up to 5000 rpms, but never moved. I shifted the car back and forth between park and drive with no luck. I shut the car off, restarted it, and still revved like it was in neutral. After about 5 minutes, the car kicked into gear and started moving very slowly before it finally kicked back to normal. This was very dangerous as the car would only go 10mph up the freeway ramp! on my way to the dealer this morning, the car did the same thing. I was in stop-and-go traffic and the car once again revved up, but never moved. When taking my foot off the brake, the car rolled backwards. Finally after restarting the car and shifting back and forth, the car kicked into gear. After taking my car to the shop this morning, they said they would look at it, but there is no known fix. I am extremely disappointed that I am paying for a fully loaded vehicle that doesn't drive and makes for unsafe situations!

- Oak Creek, WI, USA

problem #107

Jul 272016


  • 11,000 miles
Pulling into traffic and rpms went to 5500 but car would barely move. Transmission would not shift up. Turned off and on twice and car worked. This is the third time it has happened but was super dangerous pulling out in traffic - barely avoided being hit.

- Mcdonough, GA, USA

problem #106

Jul 222016


  • 2,900 miles
The car randomly does not shift into first gear when attempting to accelerate from a stopped position. My husband and I had been noticing that the car would sometimes lag when attempting to accelerate from stopped and then jump forward. We also noticed similar issues when the automatic transmission is changing from first to second gear and second to third gear. Last week, my husband and I were entering a main road from a parking lot. When my husband released the break and stepped on the gas pedal, the car slowly rolled forward into the road, but did not accelerate even when my husband pushed the gas to the floor and the car revved. The first gear did not engage. My husband had to turn off the car and restart the engine in order to get the car to move. We took it to the Hyundai dealership for repair. They claimed to clean some contacts and update the software and said that this fixes the problem, which was a known issue. The next day, we were once again entering a road from a parking lot, and the same issue occurred. We took it back to Hyundai and the manager said that this is a known defect with the dual clutch transmission of this model of car and that they had already performed 'software updates¿ on approximately 70 cars at their dealership and only just realized the day before that this doesn¿T fix anything. He said that the car was not safe to drive, Hyundai does not currently know how to fix the issue, and that they would give us a loaner car while Hyundai engineers work on the problem. He said they may have a solution in a few weeks. In the meantime, he claimed that their dealership was no longer selling these vehicles. These cars are a safety hazard and it is only a matter of time before someone gets killed. They all need to be recalled immediately.

- Cottonwood Heights, UT, USA

problem #105

Jul 262016


  • 450 miles


It doesn't always go. You push the gas it revs up and then doesn't move. Or moves incredibly slow. Not all the time but not at good times either. Usually happens after coming to a complete stop or if you'd slowed down and go to accelerate. Started about a week after I bought it and the vehicle is not more than 15 days old. Very terrifying went to dealer and they act as if they are not even aware of this problem

- Redmond, WA, USA

problem #104

Jul 272016


  • 6,300 miles
Shortly after departing for work in the morning hours and while traveling on city streets, I noticed a problem with the acceleration of the car following a brief stop at a stop sign. The car was moving, although in a very sluggish and unresponsive manner when depressing the gas pedal. It seemed as though the car was in the wrong gear and struggling to gain momentum. I tried to trouble shoot the problem as I was looking for a open place to pull over to the curb and I switched into manual mode while still in motion to see what gear the display would show... I was surprised to see that the "D" remained even though I tried several times to verify the active gear through several cycles of slight acceleration and deceleration. It seemed as though the dct was confused and unable to properly accelerate the vehicle. This is clearly an unsettling and unpredictable safety concern and problem that needs to be addressed with the highest priority.

- Oceanside, CA, USA

Search for these popular complaint phrases...

problem #103

Jul 262016


  • 8,260 miles
While vehicle was stationary, waiting to make a left turn on an inclined surface, I waited for oncoming traffic to clear so I could make the turn. Once traffic cleared, I tried to accelerate, but the vehicle would not move forward. In fact, the vehicle rolled back about three feet before I realized what was going on (the driver behind me laid on the horn too, thank goodness). The transmission indicator was in "D" (drive) but the vehicle had zero motive power. The engine tachometer was reading as high as 6,500 rpms but the vehicle remained still, and would not move under its own power. Despite multiple attempts to engage the transmission (park, then drive, then park, then drive), the vehicle remained stalled in traffic. Ultimately, drivers of the two vehicles behind me helped to push the car across two lanes of traffic into a parking lot. The problem remained. After finally giving up, and shutting the car off and waiting approximately 20 minutes, I was able to drive the vehicle to my home, approximately 15 miles away. I came home to do some research, only to find that there are many, many complaints on the 1.6 liter turbo version of this vehicle, most arising from the dual-clutch transmission (dct). I have had the vehicle for four months, and I now wish that I had done more research prior to my purchase. I will not be driving this vehicle until a proper remedy, replacement or repair can be made. Summary: Sudden and complete loss of motive power.

- Lexington, KY, USA

problem #102

Jul 272016


  • 12,000 miles


The vehicle was parked for 8+ hours (nice and cool - no hot transmission). I started it and drove 1/4 of a mile to a stop light. As soon as the light went green, I pressed the accelerator, and the vehicle would not move! the rpms were going up into the 4,000 range, and it would not send any power to the wheels. It behaved as if it had the clutch 99% depressed, almost as if it was in neutral. I had to put my hazard lights on as full-speed traffic was bearing down upon me. I tried to switch it into manual mode, but it ignored my choice. I then moved it into park, and back to drive, to no avail. Still, it would not transmit power to the wheels. After about 60 seconds of being hung out to dry, with traffic going around me, and being fearful of someone rear-ending me at full speed, it decided to apply a very small amount of power (like maybe 10%), at very high rpms (4-5K). Even with gentle acceleration, it very sluggishly moved along, first at 10 mph, then 15 mph, etc., slipping the clutch the entire way. After about 2 miles, the transmission returned to normal. The video posted by another user is exactly what happened to me. Exceptions: Temperature 101, cruise off, eco off, 7/27/15 @ 4:15 pm est. Https://

- Columbia, SC, USA

problem #101

Jun 202016


  • 900 miles
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle experienced stalling when shifted into eco drive or sport mode. In addition, there was an abnormal noise. The failures occurred without warning. The vehicle was taken to the dealer where it was confirmed that the dual control transmission clutch overheated. The vehicle was not repaired; however, the contact was given a handout to safely operate through the failure. The manufacturer was not notified of the failure. The failure mileage was 900.

- San Francisco, CA, USA

problem #100

Jul 182016


  • 500 miles
Went to a Hyundai dealership to buy the Hyundai Santa Fe model. They didn't have one in stock but told me that the Hyundai Tucson model was just like the Santa Fe but a smaller version. I got the Tucson vehicle and in 2 days the air conditioner only blew hot air while on the highway. When I called the Hyundai service agent I was told to only use the air conditioner on the lowest fan. If I put it on a higher setting it will freeze up and blow only hot air. It was 95 out side. Later I came to a stop and when I stepped on the gas the engine revved up but the car would not go forward. I let off on the gas and tried again. The engine again revved up for about 6 seconds then the car lurched forward. The next day I had parked on a small incline. When I went to leave I: put my foot on the brake - released the parking brake - put it into drive and stepped on the gas. The engine revved up but did not go forward, instead it rolled backwards about 6 to 12 inches then it popped into gear and lurched forward. Every time I drove the car I had problems with that Hyundai Tucson. I felt unsafe and was worried that there would be an accident with the car acting like it did. Took the car to the dealership and they could not find anything wrong with the car. I looked on line and found hundreds of reviews of this vehicle all stating the same problems I was having. So, I traded in my 6 day old Tucson for a Santa Fe - and I am very happy now. The Tucson I felt was the most unsafe and unreliable vehicle that I have ever owned or driven. No one at the dealership told me about these known problems and/or issues with the duel transmission system. All I can say is this car is a potential life threatening vehicle and if Hyundai does not take care of these issues then there is a high probability of fatalities occurring.

- Banning, CA, USA

problem #99

Jul 232016


  • 12,000 miles
Intermittent issues with transmission. We receive messages stating the transmission is overheated. We have also experienced high rpms with no forward or reverse motion when in drive and reverse. The transmission will not engage and move the vehicle. This has happened on inclines and within stop and go traffic. This is a safety concern because we can't depend on forward or reverse motion when in drive and reverse.

- Bartlett, TN, USA

problem #98

Jul 262016


  • 7,000 miles


I purchased my 2016 hyjndai Tucson new and in less than a year it has been sent to the local Hyundai dealership via tow truck. Each time is the same issue, the vehicle while in drive will not move forward while the accelerator is pressed. The rpms will react to the accelerator, but the vehicle will not move. First, Hyundai deal said it was the dct needing update. Second, there was no evidence once it arrived at dealer, but I conteact Hyundai corporate to have a monitoring device installed. They left it in for less then a month. Third, just occured and Hyundai has a new case on the vehicle. I informed them via the phone and will send a certified letter stating this is the third and final time, and I will not accept the vehicle back due to the hazards it can cause on the road including collision, bodily hard, and even death.

- Nesbit, MS, USA

problem #97

Jul 232016


  • 13,000 miles
This issue has only happened while driving on a city street. As I accelerate from a standing stop the engine will rev up to match the accelerator petal but the transmission will not engage. I let off the petal and attempt to move again with not luck. I shift the vehicle into neutral then back into drive with the same results. After the third or forth attempt the vehicle will start to move slowly then accelerate rapidly as the transmission fully engages. This is a 7 month old vehicle with 13K miles and this issue was first noticed at about the 10K mark. This issue was brought to the dealers attention who informed me that this was know issue with the tuscon with the new 1.6 turbo and 7 speed dual clutch transmission. The dealer followed the mfg advice to reset the ECM (engine control module) and the tcm (transmission control module) this was done and within 100 miles for the reset the issue was back and even worse. The vehicle is no longer safe to operate because of the randomness of the issue so the vehicle was left at the dealer on 7-26-2016 awaiting an answer from Hyundai on a permanent fix. As of 7-26-2016 no update or even acknowledgement of the issue has been received by the dealer or the owner. A complaint was filed with Hyundai on 7-23-2016 and the owner is still awaiting a call back from a representative of Hyundai America.

- Minooka, IL, USA

problem #96

Jul 252016


  • 8,600 miles
Two times in the last two weeks, the vehicle would not go into gear from a stop. Yesterday (7/25/16) it occurred while making a left turn and nearly resulted in a serious accident!

- Bel Air, MD, USA

problem #95

Mar 252016


  • 10 miles
It doesn't always go. You push the gas it revs up and then doesn't move. Or moves incredibly slow. Not all the time but not at good times either. Usually happens after coming to a complete stop or if you'd slowed down and go to accelerate. Started about a week after I bought it maybe once a week and now it's a few times a week this happens.

- Scottsdale, AZ, USA

problem #94

Jul 032016


  • 25 miles
I have a 2016 Hyundai Tucson sport 1.6 turbo. It has a dual clutch transmission. Everytime I press the accelerator slowly the car takes 5 seconds to start moving. When it does move the transmission chatters and is not smooth. As I am slowing down, stop, then proceed to go the trans either does not engage or there is a 5 second delay, chatters, and then takes off. It happens every time I drive the car and my wife is afraid to drive it. I afraid to drive it because I think it is going to get stuck in the middle of the road when I am turing. Which it has done at least 10 + times. I almost got hit 6 times. If you look on Hyundai forums and youtube it is a widespread complaint. I have called Hyundai about the problem and they do not have a fix. It is going into the dealership this Thursday 7/28/16. I have over 25 years experience in the automotive industry, and have 15 yrs dealership experience.

- Forked River, NJ, USA

problem #93

Jul 162016


  • 800 miles
First incident: Put car in reverse, pushed accelerator, and car would not move but accelerated to 4000 RPM. Second incident: Backed out of parking space into traffic, put car in drive, would not accelerate, Ram rose over 6000, switched from park to drive numerous times with no results. Switched I to sport mode and dropped into 1st gear and got car moving. Third incident was same as incident 2 but car would only move less than 10 mph in very high rpms. Restarted, but still didn't work. Was told by Hyundai the first time it was how I drive. They now admit to a problem that might be fixable 30 days from now.getting a runaround from dealer and this problem is documented all over the internet.

- Clear Lake Shores, TX, USA

problem #92

Jul 212016


  • 9,600 miles
Standing at red light with foot on brake pedal. When light change to green, I tok foot of brake and stept on gas pedal. The engen started to race but car would not move. After severel seconds and cars behind me honking their horn, car would lurch forward and slowely gain speed. I was going strait forward so I did not cut anyone off. If I had been making a left hand turn on this two way street, I mostlikely would have hit someone or they would have hit me. Bringing car to island Hyundai on staten island N.Y. tomorrow.

- Brooklyn, NY, USA

problem #91

May 262016


  • 4,200 miles
Numerous visits to a service department with no results. No movement from a stop, rpms revved upwards to 6000, finally screeched across the intersection. Total unsafe vehicle to drive. Something needs to be done.

- Arcola, IL, USA

problem #90

Jul 222016


  • 900 miles
After coming to full stop and subsequently trying to proceed the dual clutch does not engage.this can result in possible accidents including caught in intersection turning left or being rear-ended.

- Tucson, AZ, USA

problem #89

Jul 162016


  • miles
Vehicle fails to move and/or accelerate when pushing the gas pedal or it moves in a very "jerky" manner. I do mostly city driving. This happens randomly and after I have come to a complete stop, usually at a stop light or stop sign. Happened once after I filled up the car with gas. At that time the engine had been off. So after I am stopped, and the light turns green, I hit the gas. The engine revs and the tach can hit 4000rpms but I either don't move or move a matter of inches. Usually lasts 20 - 30 seconds. Last weekend it was 45 seconds. (it is as if the car is in park, which it is not). Eventually the car moves. First started at about 6400 miles; I now have 7500 on it and it seems to be occurring more frequently. It has happened twice while backing up as well. I took it to the dealer and they said they did a software update. They said it is just the way this car runs. (they also mentioned they have started getting complaints like mine with this model car.) the update did nothing. Please look into this situation. I am afraid of causing an accident.

- Littleton, CO, USA

Read the next 20 complaints »

Not what you are looking for?