CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
12,840 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When accelerating from a stop, the vehicle is not responsive yet the rpms increase then making it jump and shudder, it is very difficult to control your speed when accelerating from a stop. Additionally, while at slow speeds, the vehicle shudders and bucks. This occurs in any situation where the vehicle is stopped; at stop signs, stoplights, stop and go traffic, while turning, etc..I have had this 2016 vehicle for one week and the did check safety recalls for the VIN. There were no unresolved recalls for this vehicle. However, I see that a recall concerning this issue was issued for my same year, make, and model. After doing some research, I have found hundreds of similar reports.
Purchased 2016 Hyundai Tucson eco from a used car dealer. Carfax reported no open recalls. Concerned with hesitation when pressing gas when in a stopped position to moving at stop sign or stoplight. Recall 149, but this VIN is not showing a recall.
At certain instances, the vehicle won't move from a complete stop. I step on the accelerator and vehicle is not budging making me worry that the vehicle behind me will hit me. If it moves at all, there is a drag, then it will suddenly lunges forward where I almost hit the vehicle in front of me.
In August 2016 I purchased a 2016 Hyundai Tucson limited. Since day one, while in traffic the vehicle will begin to shudder until near stall. The shuddering occurs when either rolling forward, accelerating the gas, or sitting idle, as a result my car does not respond to acceleration at all times. During my first month of ownership the dealer did a software update which did not fix the problem. This is becoming increasingly dangerous, my wife's is the primary driver and she is reluctant to drive it for fear that she will be injured in an accident. I have been to the dealership numerous times and get no real answers except that the car checks out fine and they cannot duplicate the issue. They do, however, acknowledge that the problem is a design issue in the transmission. This problem persists no matter what drive mode I am in. I have tried turning off the ac but that has no affect. I had one instance where, while moving from stop to make a left turn in an intersection, the car stumbled and stalled in the intersection and we narrowly missed being hit by the car behind me. We help with transportation for the grandkids and we cannot drive the 10 year old in this car, she gets car sick from the shuddering/hesitation. As a result, we have to substitute another vehicle on the days we drive her.
- Sun Lakes, AZ, USA
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Since taking ownership of the vehicle, I've experienced concerns with the vehicle bucking when moving at slow speeds such as in bumper to bumper traffic. The car hesitates to drive after a stop at an intersection and makes a winding noise when it finally does accelerate. One incident occurred when I was in the drive-thru lane at mcdonald's and the vehicle overheated. I had to pull over and allow the car to cool down for 30 minutes. Another incident occurred when driving in a parking mall structure with an inclined road, there several cars behind me and the vehicle overheated, I had to pull over in an unsafe location putting family and me in danger by vehicles passing by in a very narrow lane and allow the vehicle time to cool off again. Last week while at a shopping center I put the vehicle in reverse and it jolted forward almost striking a pedestrian. I've taken the car to the dealer countless times (service records are attached). The last diagnosis there was an internal oil leak in the transmission. They eventually ended up replacing the transmission with a remanufactured transmission, but the issue is still occurring. I have since parked the vehicle as I refuse to continue driving an unsafe car. I reached out to Hyundai and expressed my concerns, but no resolution has been reached. Please provide some support in getting this matter resolved.
Engine failer, hyundia wants engine returned not allowing dealer to disasemble engine in order to find out the cause.car revs up when eclerating fast in traffic extremely dangerous car will not move until letting off accelerator.
Vehicle has the 1.6 liter turbo engine w/ dual clutch transmission. From a stop the vehicle hesitates to accelerate and then takes off. Tried being more aggressive on gas pedal but still hesitates, then it really shoots off. Vehicle has 3 modes of driving- normal, eco, sport. Tried all 3 and problem remains. Although I can't duplicate/confirm results it seems to operate [slightly] better in lower temps (50-70F degrees) vs hot temps (85-95F). Disconcerting or dangerous when pulling out into traffic.
When pulling out onto a road from a stop sign, my car will barely accelerate, and the rpms will race for a few seconds before the car suddenly lurches into gear and finally moves. This has caused several near accidents (thankfully, no accidents yet). This doesn't happen every time, but enough to be very dangerous, especially with new drivers in my house. I talked to the Hyundai service center, and they acted like they had never heard of such thing -- even though there are complaints all over the internet. They said to bring it in and they could try to duplicate it, but in the absence of a "check engine" light, they doubted they would find anything wrong. Also, when creeping along in traffic, the car shudders like it wants to stall. In either scenario, it's embarrassing to have passengers in the car. I can't wait to get rid of this car.
Due to the dual clutch transmission, my vehicle shakes and stalls when trying to push on the gas and accelerate. The engine loses power and I'm stepping on the accelerator while my whole vehicle shakes and maybe goes forward about two feet over 20 seconds before it will actually start moving like it should, often times leaving me in an unsafe position if this happens while making a left hand turn and gaging when I can safely proceed through oncoming traffic.
Bought certified 2016 Hyundai Tucson turbo ltd with eco and dual clutch transmission. I've had it for 5 days. I bought it for my son and daughter to attend high school. The car kept acting like it was going to stall at every stop, it kept stuttering, and when you are accelerating and take your foot off the pedal the rpms keep rising, and doesn't switch gears. It refs and RPM goes up but it doesn't switch gears up or down shift either. The engine revs high and won't switch gears. It's like it wants to accelerate when you want it to slow down and when stopped it wants to stall. Today it happened. We came to a stop so we could turn left onto an onramp on highway, (have to cross over other lane to go on on ramp), and it stuttered and stalled on opposite oncoming traffic side, before we could reach the ramp. My son was driving and I was in front seat and daughter was in back seat, I got scared, as you can't see what coming over the hill on side we stalled (oncoming traffic). The guy saw we had stalled and ran out and started waving something down. It was an oncoming semi. Thankfully he was able to redirect him or we would have been struck. We got the car started again and were able to get home. I looked up what had happened and saw that there was a mass recall of my exact car model, in the exact time frame of vehicle being made. The recall was for the exact things that are and did happen to us. I contacted the dealer and asked them why they never divulged this information and they said the didn't know. I read on the NHTSA site that my exact SUV, made the same date, Hyundai had recalled, but mine for some reason is not. Problem is when I put my VIN in, nothing comes up for a recall. I don't want to put my kids back in this car. I just dropped $24,000 5 days ago in a car loan. Please help.
It shocks me the fatality rate with these vehicles isn't through the roof, I've taken my vehicle to the shop 4 times already and haven't had it 6 months yet, the complete loss of power when you accelerate is dangerous & I'm surprised accidents while pulling out into on coming traffic isn't extremely high, because the lack of power, pull, hesitation & at times nearly cutting off is gonna get someone hit by a semi and the only thing either of the Hyundai service departments say is "it's just the double clutch 7 gear transmission and that's normal, well if the transmission skipping and causing studdering hesitation and little to no acceleration when taking off is normal then I don't know how Hyundai is still in business, it's awful and it's dangerous. And omg is it embarrassing pulling through and drive through or easing up to a light or something, because it spits and sputters and jumps so badly and nearly cuts off, but I'm told by guys in the service dept it's normal because of the transmission that's in it!! w$#T+$7F?#$@
Car does not accelerate smoothly. When turning from a stop, car hesitates. When merging with traffic, car hesitates. Car accelerates too fast from a stop when temperature is over 85 F. transmission is too inconsistent. Makes driving this car a gamble with your life. After several repairs by dealer to fix problems, they now say this transmission is a hybrid. It works more like a manual transmission. It was sold as an automatic transmission. Dealer says there is nothing that can correct problem. The repairs they have made are; recall update dct control logic, replace temp. Sensor and ECU update dct; seal vacuum pump update tcu (reset).
I purchased my 2016 Tucson new in March 2016 it currently has approximately 58,500 miles on it. I have always taken my car to the dealer for all oil changes and regular maintenance requirements. I never had any problems until recently, in stop and go traffic the car bucks and feels like it will stall, more than it used to several months ago. That I could deal with however, it also became unreliable when I was taking off from a red light, stop sign etc. I would step on the gas and the car would not move forward I have lost count how many times it has done this since the end of March. The first time I took my car to key Hyundai they told me they needed to duplicate what I was telling them. After a few hours I got a call and was told they could not duplicate the issue, so they checked for any diagnostic issues found none so to "keep me happy" they did a dual clutch relearn. I took the car home and really noticed very little difference. Then within a couple of weeks it started repeating the hard bucking and again there were a few times that after I stopped to wait for traffic or a green light I would step on the gas and go nowhere no matter how far down I pressed the gas pedal until all of the sudden it would move forward. I brought the car back to Hyundai on May 6, 2019 and for the last 10 days they say they have not been able to duplicate the problem and there is nothing they can do. I am due to pick up my car from them tomorrow and they will have done nothing even though they know I am a loyal customer and have never had a complaint prior to this, and even though they told me there are known issues with this car and what I am describing and that is because when they called Hyundai they were told that they must duplicate the issue or no repair. That now leaves my safety in question when driving my car.
When I push the acceleration from a complete stop the vehicle will not accelerate. It also jerks when slowing down from gear 2 to 1.this happens a lot on the city street or when in traffic and has almost caused wrecks multiple times. I have taken it to a machanic and they replaced the spark plugs and coils but the vehicle is still doing this and I am unable to drive it in fear of a crash until find out if this is the same recall from other 2016 Hyundai Tucson transmission electrical system maybe. Appreciate your help.
My 2016 Tucson has 58500 miles on it. Never had a problem until recently, in stop and go traffic the car bucks and feels like it will stall, that I could deal with however, it also became unreliable when I was taking off from a red light, stop sigh etc. I would step on the gas and the car would not move forward I have lost count how many times it has done this since the end of March. I can tell you I narrowly avoided being hit at least 3 times over the last couple of months. I have brought it into my Hyundai dealer and the first time they told me they needed to duplicate what I was telling them. After a few hours I got a call and was told they could not duplicate the issue, so they checked for any diagnostic issues found none so to "keep me happy" they did a dual clutch relearn. I took the car home and really noticed very little difference then within a couple of weeks it started repeating the bucking and not moving forward from a complete stop no matter how far down I pressed the gas pedal. I brought the car back to Hyundai and for the last 2 days they say they have not been able to duplicate the problem. I am due to pick up my car from them tomorrow and they will have done nothing even though they know I am a loyal customer and have never had a complaint prior to this, and even though they told me there are known issues with this car and what I am describing. I no longer feel safe driving this car especially with my 8-year-old grandson with me (I drive him every day to specialists).
The car jumps when moving off from a stop. In some cases the car stops moving ahead and it feels like the car is not in gear. The car then transmission reengages and the car accelerates hopping some times. When you stop again this happens again but at the next stop it might not happen.
The contact owns a 2016 Hyundai Tucson. While driving approximately 65 mph, the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was taken to lithia Hyundai of fresno (located at 5590 N blackstone ave, fresno, ca 93710, (559) 899-3257) where it was diagnosed that the failure was due to the ecoshift dual clutch transmission. The vehicle was repaired per NHTSA campaign number: 16V628000 (power train, electrical system); however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
A D V E R T I S E M E N T S
- Liberty, MO, USA