CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
12,840 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased the 2016 Hyundai Tucson in October 2015. The following year I noticed that sometimes when I'm stopped and go to accelerate, my car will not go anywhere for a few seconds then it takes off. This is very dangerous when it comes to pulling out onto a busy street. It didn't happen often but has gotten worse over the years. Now lately, I have been getting 'check bsd system' warnings. This happened once one day and then increased significantly since. Now my car will give that warning, acts like it shuts off, and wont go anywhere and I'll have to restart my car. Or sometimes it will be in 2nd or 3rd gear and that warning will pop up and immediately shift to 0. after this happens there are 5-6 warning lights that light up on the dash board, including the check engine light. This has progressed over the last 3 days, ultimately making my car not drivable. I am taking it in tomorrow. Every time this happens I've been in 'drive' and either stopped at a light or evening in motion.
The contact owns a 2016 Hyundai Tucson. While making a left turn and depressing the accelerator pedal, the vehicle failed to accelerate. There was no warning indicator illuminated. The failure recurred numerous times. The vehicle was taken to lehman Hyundai (located at 21400 nw 2nd ave, miami, fl 33169, (866) 647-4751) where it was determined that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 46,000.
About four months after we purchased our vehicle, it began rattling when we would slow down to park or make turns. The best way I can explain is like when a manual transition is about to shut off because its not going in to the correct gear. We took the vehicle to the dealership and they told us that because of the dual transmission, this was expected. They said that putting in eco or sport mode the issue would be less noticeable. They even showed us a video about the dual transmission thinking that this would help fix our car. We have returned at least three more times we the same concern and have been told there is nothing wrong with the car since the computer determined nothing was wrong. The biggest concern I have is that the rattling has become worse and more consistent and that the car may stop all of a sudden when im making a turn or I can cause an accident.
Vehicle was in dealership for transmission multiple times then last week a fuel pump now at the dealership due to the fact vehicle caught fire as I was driving it and pulling up T =O my home
The contact owns a 2016 Hyundai Tucson. On several occasions, while accelerating from a stop, the vehicle hesitated. Additionally, while driving at low speeds, the vehicle shuddered uncontrollably. The vehicle was taken to keyes mission hills Hyundai (located at 10240 sepulveda blvd, mission hills, ca 91345, (818) 924-4654) where it was diagnosed that the fuel and/or dual clutch transmission caused the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 16V628000 (power train, electrical system). The manufacturer was contacted. The approximate failure mileage was 24,500.
- Mission Hills, CA, USA
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When cold, car will not accelerate well enough to safely enter traffic. Response improves when car has been driven for 10 minutes. Very sluggish response by engine/ transmission.
My Hyundai Tucson transmission does not shift in a logical and predictable manner, occasionally not responding when I need acceleration such as pulling into traffic at a junction. My wife nearly had a collision when the transmission did not respond correctly when needed. Additionally the clutch judders and shakes the whole vehicle when moving slowly in traffic and when pulling away from a stop. If you have read any of the 300 or more complaints in this section you will know that there is a serious design problem with the transmission in this car and it is not fixed regardless of the recalls or bulletins to date. Most likely Hyundai are not reporting their complaint levels to you as they should which keeps the wolves from the door, but it doesn't take much time reading all these complaints to understand there is a serious problem that is unresolved. The transmission is electronically controlled and the software engineers just cannot possibly predict all given driver or driving conditions. Consequently on almost every trip in this car there is a late shift, early shift or hesitation that will occur, something that is not what I expect of it. I have a short uphill driveway to my garage, and every time I park on the driveway I'm not sure if I'm going to hit the garage door or not. I have just no confidence in its control-ability at all. The recall didn't fix anything no matter what Hyundai tells you and now 3 years into the model its still the same. You cannot turn a blind eye to this and hope it goes away. Hyundai in the meantime has abandoned this transmission for '19 on the Tucson and they want the problem to disappear, but this is their way of dealing with it. Problem was originally reported to Hyundai in April 2016 - about 6 months after purchase
Once per day, while driving on flat ground, the car displays the message "steep grade! press brake pedal" (page 5-20 in the owners manual). When this happens, the car completely dies and can not accelerate. I have to put my hazards on and coast to the side of the road! this is extremely dangerous! I have taken it to the dealership 3 times, however they claim they cannot reproduce it. The problem happens for me once per day! I opened a case with Hyundai corporate but the case is open and unresolved because the problem is intermittent and only happens once per day. An intermittent problem is still a safety hazard, especially when it causes the driver to lose the ability to control the vehicle! it is a safety issue that could directly cause an accident. The NHTSA needs to be aware of this and Hyundai and their dealerships need to take ownership and make corrective actions before someone gets seriously injured by this defect. I have a video of the issue occurring that I'm happy to share as well.
The contact owns a 2016 Hyundai Tucson. When the accelerator pedal was depressed, the vehicle would not accelerate. The contact stated that the same failure occurred numerous times. The vehicle was taken to first Hyundai (270 E Washington St, North attleborough, MA 02760) three times, but was never diagnosed or repaired. The manufacturer was made aware of the failure. The vehicle was not included in NHTSA campaign number: 16V628000 (power train). The failure mileage was 32,000. Consumer was advised by how to step on pedall to prevent dual clutch momentary freeze by the dealer employees.
The contact owns a 2016 Hyundai Tucson. While attempting to accelerate from a stop, the vehicle did not respond for at least five seconds. The vehicle was taken to horne Hyundai (1360 E auto center dr, apache junction, AZ 85219) to be diagnosed, but the failure could not be duplicated. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 37,000. Consumer no has the vehicle
Intermittent acceleration or stalling while stationary or in motion during normal driving conditions on roads or parking lots. The problem occurs when accelerating the vehicle over accelerates or attempts to stall. This has occurred often with startling results. Have been told by two Hyundai dealers service departments that this is caused by the "double shift transmission" and that although Hyundai is aware, there is no fix to the problem -- that I just have to get use to it! unanticipated acceleration and/or stalling is a safety concern that should not be tolerated. This has occurred many times since I have owned this vehicle from December 2015 with the most recent date indicated below.
Have 2016 with a terrible transmission shutter, in slow traffic the car jerks and has very little power, if you attempt to make a left turn across traffic you take your life in your hands and the car can stall during the turn and you are now stuck in on coming traffic. It is very dangerous.
I have a 2016 Hyundai tuscon ltd. 1.6 turbo, with a dual clutch transmission (dct). I love this vehicle's design, features, and specs. This car would be fantastic if it were not for the hazardous, defective, and dysfunctional dual clutch transmission. October of 2016 NHTSA had Hyundai to issue a recall and in 2017 a computer software update. Neither has fixed the (dct) issue. From a complete stop or a slow rolling stop, the vehicles' transmissions lag, shudder, buck, hesitate, and lurches forward shifting between the first couple of gears. At its worst it seems to stall then propel forward uncontrollably. After the 2nd gear the transmission transitions smoothly. This safety hazard comes into play when drivers are attempting to merge onto the highway or traffic. Espically when attempting to time and shoot a gap in the flow of traffic. The vehicle may or may not accelerate effectively or at all. This unpredictable performance is extremly dangerous and liable to cause or continue to cause accidents. The only way to avoid this issue is to drive the vehicle in "sport mode!" the dct issue seems to only affect "eco" and "regular" driving modes. There are hundreds of complaints and testimonies revolving around the dct problem. It is a known problem with consumers, dealerships' service departments, and Hyundai Consumer Affairs. After the intial recall and software updates on the dct problems, the vehicles still demonstrate the same poor and defective dct performance. Now the service departments and Hyundai Consumer Affairs are no longer acknowledging the dct defect. They simply reply that the issue was recalled and fixed in 2016 and 2017 and that "the car is performing the way it was designed to, " despite the clear and apparent design flaw! Hyundai is making it clear to the consumers that they will not revisit nor take accountabilty of the faulty dual clutch transmission.
NHTSA campaign number: 16V628000 manufacturer Hyundai motor America components power train, electrical system we had this recall 'repair' in 2017, but the issue remains. Not able to accelerate, especially when vital, such as crossing an intersection, merging into traffic and even as basic as pulling away from a stoplight/sign. It is a danger to us and other drivers. We have had this issue since we bought the car brand new in 2015, and it only gets worse the more miles we put on the car. The recall fix did not correct the problem, and we only just learned today from Hyundai customer service that we can still request service, which we are doing this week. But, this issue needs to be re-evaluated. As to when did this happen (below), I will put today's date, but this happens every day, all day long. We are aware that it's there, so we compensate for it all the time, and it shouldn't be that way.
When changing the car from reverse to drive it bucks/shudders (not every time, but frequently enough to be concerning). When first put into drive after sitting all day it'll boost forward and shudder and continue to do that if you roll along at slow speeds. Sometime if you are turning and press the gas it will either not move quickly enough or suddenly boost forward. Dealer has reset boost sensor, replaced boost sensor, and replaced terminal boost sensor plugs into. I'm still experiencing this issue.
The 2016 model with the dual clutch transmission is a hazard~! the powertrain lags when at lights, stops, shifting gears. This happens from side streets to highway crusing/changing lanes and etc... I can see how this could cost lives and I am glad my lease is up soon! I feel the need to add a report and hope this doesn't end up costing any lives! please do a recall on the overall powertrain function! no one should be inured from this, thankfully other drivers are aware!
This is the 3rd and worst time that this has happened. I approached the stop sign came to a complete stop my right blinker on I went to pull out onto the road and and stepped on the accelerator and the car would not go anywhere for approximately 2 and a 1/2 to 3 seconds. A vehicle traveling from the South to the North had to swerve around me I was almost hit had there a been somebody coming the other way down the road I would have been hit and probably killed.
The contact owns a 2016 Hyundai Tucson. While driving at unknown speeds, the accelerator pedal was applied and the vehicle hesitated, shuttered, and failed to move. There were no warning indicators illuminated. The vehicle was taken to the local dealer (gerald Hyundai, 209 hansen blvd, North Aurora, il 60542, 630-907-8500) and was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 33,540 consumer stated when accelerating from a stop ( 0-5mph), "operating nominally", "corrected by trans assy-auto add gds operation", as explained to us, car learns owner's driving habits and they reset to original factory values - which did nothing!! updated 10/29/18
The contact owns a 2016 Hyundai Tucson. While operating the vehicle with the headlights illuminated, the rear brake lights would not illuminate or function. However, the rear brake lights operated normally when the headlights were turned off. Also, when making a left turn, the driver side turn signal light would suddenly shut off when turning the steering wheel. In addition, when switching the transmission shifter from park into drive, the vehicle jerked forward. The vehicle was not diagnosed or repaired. The local dealer (bob stallings Hyundai, 39444 lbj freeway S., dallas, tx) was notified of the failures, but the manufacturer was not notified. The failure mileage was 49,000.
A few months after purchasing the vehicle in April 2017 I took it in for service and complained about a hesitation in acceleration. I informed the dealer that the problem occurred in normal driving mode and was worse in eco mode. The dealer checked for the latest tcm update, said it had the recall update installed and said that all was ok and don't drive in eco mode. On a number of occasions since then, the vehicle continued to exhibit hesitation sporadically in regular mode, but also had a more serious fault. A number of times at busy intersections, the vehicle refused to move for a few seconds. This became a panic situation as the vehicle was momentarily "stalled" in oncoming traffic when making left turns. I reported this to the dealer service and they again checked and said the vehicle has the latest tcm update. Subsequently I have noticed that the car has occasional hesitation but have not had the more serious "refused to move" situation. Since it is a sporadic problem I have grave concern that it could happen again.the dealer advised me to call Hyundai customer service. After speaking to a customer service specialist today I received two offers; trade your car in for whatever the dealer offers with no Hyundai co.assistance, and information about how the dual clutch transmission works. So I am supposed to accept that I made a mistake in buying my 4th Hyundai and Hyundai made no mistake, or I am an ignorant fool who needs to educate myself. I was offered a gift card to placate myself. Really? I put myself and my family at risk for a gift card... this is unacceptable as Hyundai is not acknowledging their engineering and manufacturing problem and the danger that this flaw entails. If a serious accident happens as a result of this problem they will be on the hook for much more than a gift card.
A D V E R T I S E M E N T S
- Muskogee, OK, USA