CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
14,714 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the vehicle is stationary (example: I come to a stop at a stop sign or stop light) then try to move again, the car won't move and there is a lull when I give it gas. This is a dangerous problem with the dual clutch transmission. The engine "revs" but the car wouldn't move after coming to a stop. I have had a few instances where I become stuck in the middle of the road for a minute.
The contact owns a 2016 Hyundai Tucson. While attempting to drive, the contact depressed the accelerator pedal; however, the vehicle failed to accelerate. Suddenly, the vehicle accelerated at a rapid speed without warning. The vehicle was taken to faulkner Hyundai (2060 paxton St, harrisburg, pa 17111, (717) 238-7324) where it was diagnosed that an unknown system needed to be updated. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.
This SUV is incredibly dangerous. The dct(dual clutch transmission) does not engage correctly and will buck and stall when trying to accelerate from a slow down or stop.I have had to slam my foot on the gas and it will still not engage timely or safely. It was brought in for a recall but the issue continues. The dealership states there is no other fix for this. I have been beeped at by other drivers that had to swerve to get out of my way so they didn't hit me when the car does this.I have literally been in an intersection when this happens, and then the car will just take off. I barely drive the car anymore because of. This. I am afraid for our lives. My friends and family refuse to drive anywhere with this car because it is so unsafe. I have contacted Hyundai. Waiting on resolution, but these cars have so many complaints they need to remove the 2016 tuscan from the road. This is seriously dangerous. This is my 6th Hyundai and I love buying Hyundai but never again if this is not resolved. This has been happening since I bought it in November of 2016.
When starting from a complete stop or stationary, the car hesitates, almost seems to choke, and then lurches forward with a burst when trying to enter into traffic. It is hard to anticipate whether it will move or not when trying to pull out into traffic from a stop sign. Once moving the car seems to operate and accelerate without any problem. This issue was noted in an earlier recall (August 2016). A software "fix" was implemented. Immediately afterward, I felt there was some small noticeable positive change. However, any early indication of improvement has now been lost. It is deeply concerning that the car may choose to go or not when trying to pull out into traffic. This happens extremely often - almost daily. While I selected a date of occurrence below, it was only to satisfy the form's requirements.
The contact owns a 2016 Hyundai Tucson. While depressing the accelerator pedal, the vehicle failed to accelerate. The contact mentioned that the vehicle later started to accelerate independently. The failure recurred twice. The vehicle was towed to jenkins Hyundai of ocala (1602 sw college rd, ocala, fl 34471), but the cause of the failure could not be determined. A technician from the dealer drove the vehicle with the contact and experienced the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.
- Dunnellon, FL, USA
Search CarComplaints.com for these popular complaint phrases...
The 2016 Hyundai Tucson after the transmission recall, continues to have intermittent no acceleration from a stop / rolling stop. Rpms will increase but it will be 3-5 seconds before the transmission engages when the issue does occur. The car then jolts forwards because of the high rpms. I have had multiple near misses due to this. This problem has the potential to be life threatening and is completely unsafe.
Dual clutch transmission, will not accelerate, pauses while stopped, in motion, in traffic, on street city and highway. There is no repair other than an update. Hyundai refuses, yes refuses, to fix my car and provide a repair order. Tried taking my car in for the umpteenth time. They will not provide me with a repair order because there is no repair for the dual clutch transmission. So when I filed with the BBB and with Hyundai, Hyundai refused to take my car back claiming I did not have any repair orders. Hyundai locations such as edwards in Iowa and woodhouse in omaha have not documented all of my cars issues nor have they any proof of my being there other than two times. I have taken my car in numerous times, well over 5 times anyway!! the BBB requires documentation of service, but I can't get ahold of the documentation because Hyundai has not done their job to document my cars service. I'm growing extremely tired of Hyundai and wouldn't wish this car on anyone! I still can't accelerate, my car broke down the other day, and nothing is getting better with being serviced. I'm a single parent working part time and going to school, I am tired of having to take this piece of crap in!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My Tucson will randomly not accelerate when the gas pedal is pushed. I am constantly in fear to pull out in traffic because it frequently will not move and then will lurch forward into traffic. I have had a recall performed twice and the issue is still ongoing. The dealer stated they didn't know what was wrong. I am concerned for the safety of my family. In addition, this week the vehicle made a loud popping noise in the front end and now their is vibration in the steering and what feels like a wobble under the front pedals.
The contact owns a 2016 Hyundai Tucson. While attempting to accelerate from a stop, the vehicle failed to accelerate for three seconds. The failure recurred on multiple occasions. The vehicle was taken to rodeo Hyundai in surprise, AZ where the dealer stated that the vehicle was functioning as designed. The vehicle was then taken to earnhardt Hyundai in avondale, AZ where the dealer also stated that the vehicle was functioning as designed. The vehicle was then taken to larry H. miller Hyundai peoria in peoria, AZ where the dealer also stated that the vehicle was functioning as designed. The manufacturer was made aware of the failure and stated that the vehicle was functioning as designed. The approximate failure mileage was 3,822.
Intermittent acceleration issues. Upon trying to accelerate from a stop or very slow roll, the car starts to go but will not accelerate or will shutter upon acceleration. This is a dangerous situation if one is trying to merge into traffic or cross an intersection. The transmission has been replaced but the problem continues.
The contact leased a 2016 Hyundai Tucson. Within two years of owning the vehicle, the accelerator pedal was applied and the vehicle was slow to gain speed. The dealer indicated that there was an unknown manufacturer recall and provided a software update. However, months later, the condition continued intermittently and more frequently. The dealer (courtesy Hyundai, 939 newport ave, pawtucket, ri 02861 (401) 622-1295) was notified of the failure, test drove the vehicle, and indicated that it was a known issue from the manufacturer. The dealer had not yet developed a solution. The dealer indicated that the vehicle was not included in any manufacturer recall. The manufacturer was notified of the failure. The failure mileage was not available.
The contact owns a 2016 Hyundai Tucson. On several occasions, while driving over 35 mph, the vehicle accelerated without warning. The contact depressed the accelerator pedal to gain control before depressing the brake pedal. The contact was concerned that the failure could cause a crash. There were no warning indicators illuminated. The vehicle was taken to South charlotte Hyundai (8525 South blvd, charlotte, nc 28273 (980) 224-5870) where it was diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified and provided case number: 10451311. The manufacturer stated that the contact would hear from them within three to five days. The failure mileage was 7,000. Updated 09/06/17.
Still having the same exact issues as before. Car won't accelerate, is jumpy, refuses to move anymore when stopped or already in motion. Had an appointment this morning with woodhouse Hyundai and they didn't give me a car to borrow nor did they give me a ride to work - so I had to reschedule. The mechanical manager said "can't you wait 15 minutes"" I didn't realize it was an option to be late for work. Maybe it's just mechanics that are allowed to be late, but I sure am not allowed to be. Customer service is lacking here and so is this car. I'm drained from all of the time I've put into this car to be repaired and nothing is fixed, because there is no fix! the same battle over and over again is physically taking a toll on me and I'm tired of fighting to have my car fixed. I try to make appointments and can't always meet those appointment times because I have a job. I need my job to pay the loan. I need the loan for the car to get to my job. I need my car to be reliable. My car is not reliable so I can't get to my job and pay my loan because of my car. Do you see the problem here!?!?!"!! I've never hated a car as much as I hate this one. Edwards Hyundai sold me a car that they promised was reliable and safe - and it's not. It's absolutely the opposite. I will never purchase a Hyundai again. I'd be better off walking at this point or taking the bus. Take this thing back.
The car has had several issues since I got it brand new off the lot, however the biggest issues is with the transmission. I currently have 35K miles on the car and the issues are coming more frequent. The biggest issue is the hesitate and lurch problem. You can be on an incline or just trying to go across an intersection when it happens. You press the gas, the car hesitates as the gears change and you slowly roll out into the street, then the car lurches you forward. I came within a few inches of hitting the bumber of another car after I was lurched forward. There seems to be no reason or pattern behind this. It just happens randomly. The whole car shakes as this happens, so bad that even passengers can feel it.
This vehicle has been serviced numerous times regarding the past two recalls. Updating this vehicle is not what it needs. This vehicle needs to be replaced completely. I cannot accelerate from a stop, when I'm in motion, or from a slow speed on any highways, interstates, city streets, etc. This vehicle does not want to move. Also, now given all of the issues I've been having with this brand new car, the air conditioning and brakes are fading in and out. So all of the issues I've had with this brand new car include but not limited: Lack of acceleration, stalling, dual clutch transmission, air-conditioning, braking, and radio/bluetooth/cd player will not always work. I submitted a lemon law complaint through the BBB and spoke with Hyundai Consumer Affairs. This is possibly my third or fourth complaint online with this heinous vehicle. It's unsafe for anyone looking to purchase!!!! it's jerky and will launch you once it finally decides to accelerate and then I'm at a standstill once more. This vehicle has a mind of its own and I can't believe that a dealership would sell a defunct car to someone. Maybe unknowingly, but now I have to jump through hoops and find other modes of transportation just to get to work and back. Unreliable, unsafe, unreasonable for the cost, and I'm not willing to do anything else with this vehicle. Hyundai needs to make this recurring and substantial issue right with this unhappy customer. Let's just hope the regional office will find a solution and pay off the rest of this car. I shouldn't be terrified every time I get into my car to drive with my baby because I know one of these times, we will get hit. Pretty sad to be sitting in the middle of an intersection and I can't move and other people won't move for you. The likelihood of getting hit... 99%. please make this right.
I have submitted complaints and claims on this vehicle more than twice now and have taken it into the dealership almost 10 times! I'm still having the same exact issues I've had before just a month after purchasing this 2016 (brand new) car last year! the acceleration still staggers and I can't move from a stop, slow down, or when I'm already in motion on the highway, on city streets, county roads, and the interstate - not my idea of a safe car when that's why I bought it in the first place! it stalls and the rpms and everything on the odometer drops to almost zero. Take back this awfully made vehicle! it's extremely unsafe and "updates" aren't permanently fixing the issues. Stop giving it a band-aid "fix" and just take this car back. Lemon law. Lemon law. Lemon law. I don't want it. When there's on-coming traffic and I can't move, how am I suppose to stop someone from hitting me with my baby in the backseat!"!?!" I can't. because I can't make this car move.
Occasionally, on a city street at stop signal or stop sign, vehicle fails to accelerate from a stop as gas pedal is pressed. Revs to high RPM's, and as transmission catches up, the vehicle lunges forward violently, nearly causing rear end collision on several different occasions. Continues to happen after two separate recall/dct program updates with Hyundai dealer.
10/12/16: Brought in for recall of dct after calling to schedule a service to address the transmission not accelerating properly and hesitating to change gears. 12/29/16. Returned for same issue with transmission. Service performed a 2nd recall on an upgrade to transmission for same issue. 2/23/17 returned again for same issue. No maintenance performed. Stated that all was functioning properly and that is how a dct should respond. 4/25/17. Returned again for same issue. Stated no problems exists. Engineer was going to be contacted to perform test drive and further investigate issues. Engineer contacted and refused to come and perform test drive. 4/26/17: Contacted Hyundai Consumer Affairs (complain #10185159). Case manager assigned. Stated I would hear within 3-5 days. Never heard. 4/28/17: After speaking with an attorney, sent a certified letter to Hyundai 112 re: Vehicle and wanting to terminate lease B/C they can't fulfill safety and repairs. (heard back from fran in service...no recourse offered) 5/4/17: Contacted Consumer Affairs for a 2nd time. No results. Left message for case manager and her manager. 5/4/17: Spoke to fran (112 Hyundai) waiting to hear of appointment with engineer. 5/10/17: Contacted by claims to schedule an appointment on 5/18 with engineer and regional manager. 5/18/17: Prior to test drive, engineer claimed there was nothing wrong with the vehicle and that the transmission was designed to perform as it was. Completed test drive with engineer while he provided tips of how to properly drive with a dct and how the vehicle was designed with the hesitation known. 5/27/17: Contacted a private transmission specialist regarding hesitation/jerking of transmission. Provided a test drive and it was agreed that the transmission was hesitating and jerking when trying to accelerate which is not normal.
Same complaint as before they cannot duplicate at dealership. There is not a recall on this VIN number even though it was manufactured during the dates of the recall I found out. I am seriously thinking about hiring a lawyer because I do not want a car that is not safe for my grandchildren. This time again would not accelerate when going into traffic. It is very terrifying.
Dangerous vehicle - same thing as previous complaint. You never know when you have acceleration and are fearful of going into traffic. Also on a hot day the air condition would not work and they could not duplicate.
A D V E R T I S E M E N T S
- Boerne, TX, USA