CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
13,352 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact leased a 2016 Hyundai Tucson. Within two years of owning the vehicle, the accelerator pedal was applied and the vehicle was slow to gain speed. The dealer indicated that there was an unknown manufacturer recall and provided a software update. However, months later, the condition continued intermittently and more frequently. The dealer (courtesy Hyundai, 939 newport ave, pawtucket, ri 02861 (401) 622-1295) was notified of the failure, test drove the vehicle, and indicated that it was a known issue from the manufacturer. The dealer had not yet developed a solution. The dealer indicated that the vehicle was not included in any manufacturer recall. The manufacturer was notified of the failure. The failure mileage was not available.
The contact owns a 2016 Hyundai Tucson. On several occasions, while driving over 35 mph, the vehicle accelerated without warning. The contact depressed the accelerator pedal to gain control before depressing the brake pedal. The contact was concerned that the failure could cause a crash. There were no warning indicators illuminated. The vehicle was taken to South charlotte Hyundai (8525 South blvd, charlotte, nc 28273 (980) 224-5870) where it was diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified and provided case number: 10451311. The manufacturer stated that the contact would hear from them within three to five days. The failure mileage was 7,000. Updated 09/06/17.
Still having the same exact issues as before. Car won't accelerate, is jumpy, refuses to move anymore when stopped or already in motion. Had an appointment this morning with woodhouse Hyundai and they didn't give me a car to borrow nor did they give me a ride to work - so I had to reschedule. The mechanical manager said "can't you wait 15 minutes"" I didn't realize it was an option to be late for work. Maybe it's just mechanics that are allowed to be late, but I sure am not allowed to be. Customer service is lacking here and so is this car. I'm drained from all of the time I've put into this car to be repaired and nothing is fixed, because there is no fix! the same battle over and over again is physically taking a toll on me and I'm tired of fighting to have my car fixed. I try to make appointments and can't always meet those appointment times because I have a job. I need my job to pay the loan. I need the loan for the car to get to my job. I need my car to be reliable. My car is not reliable so I can't get to my job and pay my loan because of my car. Do you see the problem here!?!?!"!! I've never hated a car as much as I hate this one. Edwards Hyundai sold me a car that they promised was reliable and safe - and it's not. It's absolutely the opposite. I will never purchase a Hyundai again. I'd be better off walking at this point or taking the bus. Take this thing back.
The car has had several issues since I got it brand new off the lot, however the biggest issues is with the transmission. I currently have 35K miles on the car and the issues are coming more frequent. The biggest issue is the hesitate and lurch problem. You can be on an incline or just trying to go across an intersection when it happens. You press the gas, the car hesitates as the gears change and you slowly roll out into the street, then the car lurches you forward. I came within a few inches of hitting the bumber of another car after I was lurched forward. There seems to be no reason or pattern behind this. It just happens randomly. The whole car shakes as this happens, so bad that even passengers can feel it.
This vehicle has been serviced numerous times regarding the past two recalls. Updating this vehicle is not what it needs. This vehicle needs to be replaced completely. I cannot accelerate from a stop, when I'm in motion, or from a slow speed on any highways, interstates, city streets, etc. This vehicle does not want to move. Also, now given all of the issues I've been having with this brand new car, the air conditioning and brakes are fading in and out. So all of the issues I've had with this brand new car include but not limited: Lack of acceleration, stalling, dual clutch transmission, air-conditioning, braking, and radio/bluetooth/cd player will not always work. I submitted a lemon law complaint through the BBB and spoke with Hyundai Consumer Affairs. This is possibly my third or fourth complaint online with this heinous vehicle. It's unsafe for anyone looking to purchase!!!! it's jerky and will launch you once it finally decides to accelerate and then I'm at a standstill once more. This vehicle has a mind of its own and I can't believe that a dealership would sell a defunct car to someone. Maybe unknowingly, but now I have to jump through hoops and find other modes of transportation just to get to work and back. Unreliable, unsafe, unreasonable for the cost, and I'm not willing to do anything else with this vehicle. Hyundai needs to make this recurring and substantial issue right with this unhappy customer. Let's just hope the regional office will find a solution and pay off the rest of this car. I shouldn't be terrified every time I get into my car to drive with my baby because I know one of these times, we will get hit. Pretty sad to be sitting in the middle of an intersection and I can't move and other people won't move for you. The likelihood of getting hit... 99%. please make this right.
- Plattsmouth, NE, USA
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I have submitted complaints and claims on this vehicle more than twice now and have taken it into the dealership almost 10 times! I'm still having the same exact issues I've had before just a month after purchasing this 2016 (brand new) car last year! the acceleration still staggers and I can't move from a stop, slow down, or when I'm already in motion on the highway, on city streets, county roads, and the interstate - not my idea of a safe car when that's why I bought it in the first place! it stalls and the rpms and everything on the odometer drops to almost zero. Take back this awfully made vehicle! it's extremely unsafe and "updates" aren't permanently fixing the issues. Stop giving it a band-aid "fix" and just take this car back. Lemon law. Lemon law. Lemon law. I don't want it. When there's on-coming traffic and I can't move, how am I suppose to stop someone from hitting me with my baby in the backseat!"!?!" I can't. because I can't make this car move.
Occasionally, on a city street at stop signal or stop sign, vehicle fails to accelerate from a stop as gas pedal is pressed. Revs to high RPM's, and as transmission catches up, the vehicle lunges forward violently, nearly causing rear end collision on several different occasions. Continues to happen after two separate recall/dct program updates with Hyundai dealer.
10/12/16: Brought in for recall of dct after calling to schedule a service to address the transmission not accelerating properly and hesitating to change gears. 12/29/16. Returned for same issue with transmission. Service performed a 2nd recall on an upgrade to transmission for same issue. 2/23/17 returned again for same issue. No maintenance performed. Stated that all was functioning properly and that is how a dct should respond. 4/25/17. Returned again for same issue. Stated no problems exists. Engineer was going to be contacted to perform test drive and further investigate issues. Engineer contacted and refused to come and perform test drive. 4/26/17: Contacted Hyundai Consumer Affairs (complain #10185159). Case manager assigned. Stated I would hear within 3-5 days. Never heard. 4/28/17: After speaking with an attorney, sent a certified letter to Hyundai 112 re: Vehicle and wanting to terminate lease B/C they can't fulfill safety and repairs. (heard back from fran in service...no recourse offered) 5/4/17: Contacted Consumer Affairs for a 2nd time. No results. Left message for case manager and her manager. 5/4/17: Spoke to fran (112 Hyundai) waiting to hear of appointment with engineer. 5/10/17: Contacted by claims to schedule an appointment on 5/18 with engineer and regional manager. 5/18/17: Prior to test drive, engineer claimed there was nothing wrong with the vehicle and that the transmission was designed to perform as it was. Completed test drive with engineer while he provided tips of how to properly drive with a dct and how the vehicle was designed with the hesitation known. 5/27/17: Contacted a private transmission specialist regarding hesitation/jerking of transmission. Provided a test drive and it was agreed that the transmission was hesitating and jerking when trying to accelerate which is not normal.
Same complaint as before they cannot duplicate at dealership. There is not a recall on this VIN number even though it was manufactured during the dates of the recall I found out. I am seriously thinking about hiring a lawyer because I do not want a car that is not safe for my grandchildren. This time again would not accelerate when going into traffic. It is very terrifying.
Dangerous vehicle - same thing as previous complaint. You never know when you have acceleration and are fearful of going into traffic. Also on a hot day the air condition would not work and they could not duplicate.
Dangerous transmission. Whilie the car was in motion going down an on-ramp to get onto the interstate I proceeded to merge into traffic only to find out that I did not have any power. The car was still on but there was not any acceleration, I kept pressing and pressing and nothing. So I pulled off the road so a semi wouldn't run over me. I put the car in park and then waited about a minute. I was able to get the car moving a little bit at a time. Once I reached 70mph it was like it wouldn't shift gears. So I decided to drive it to the dealership. While stopped at a stop light I proceeded into the intersection only to have it not be able to move anymore so I was blocking traffic. I put the car in park and did a diagnostic only to find out there were no issues. Clearly this function does not do it's job in reporting the problem. The service manager was not able to get me an appointment until 5 days later to look at it. Only to find out they could not replicate this issue. I thought it was in my head because this started when I only had the car a month. You never know when it is going to happen. Also, the car will lunge at low speeds and sort of buck.
There are several problems. The dual clutch an automated manual transmission on my 1.6-liter turbo version hesitates up to several seconds when accelerating, this can occur when turning, accelerating from a full stop, moving at a slow speed 1-5mph. The tachometer revs up but the car stays stationary. This happens multiple times a week. The scariest time was when I was attempting to merge on the highway and the car did not accelerate and cars had to swerve to avoid hitting me.. additionally if you are in bumper to bumper traffic inching along, it hesitates to accelerate and when it finally does, you're afraid you will hit the car in front of you. I have found when inching along 1-5 mph during rush hour traffic that I must leave 1-2 car lengths in front of me due to the lurching and hesitation. Supposedly the recall in September 2016 fixed this issue but it did not. When I contacted Hyundai motor company headquarters, they told me the car is working as designed. So they designed it to lurch and not accelerate? doesn't seem right to me. I have documentation of my contacts with the local dealer and corporate, but not with me today.
The contact owns a 2016 Hyundai Tucson. The contact stated that when the accelerator pedal was depressed from sudden braking, the vehicle hesitated to respond without warning. The vehicle was taken to the dealer where it was diagnosed that the software related to the transmission needed to be updated. The vehicle was serviced under NHTSA campaign number: 16V280000 (power train, electrical system) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 21,320.
The contact owns a 2016 Hyundai Tucson. The contact stated that when the accelerator pedal was depressed from sudden braking, the vehicle hesitated to respond without warning. The vehicle was taken to the dealer where it was diagnosed that the software related to the transmission needed to be updated. The vehicle was serviced under NHTSA campaign number: 16V280000 (power train, electrical system) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 10,012.
The contact owns a 2016 Hyundai Tucson. While at a four way stop, the vehicle failed to accelerate without warning. The failure occurred every day when the vehicle was driven. The manufacturer was notified of the failure. The vehicle was taken to the dealer four times, but could not replicate the failure. The vehicle was not repaired. The approximate failure mileage was 2,500.
Dual clutch transmission recall: I have had issues with my Tucson a week after purchase (July 2016). It's a brand new vehicle. I have had problems with shifting, accelerating, and have taken my vehicle in to be looked at several times. The Hyundai dealer in Iowa said there's nothing they can do. There was a recall on the issues I have been having with my vehicle but no fix. It's the dct (dual clutch transmission) recall; I received this in the mail a month or two after purchasing my vehicle. The only solution there is to "fix" this extremely unsafe problem is an update! Hyundai said that I would need to continue to bring it in as long as I'm having these issues to update. This is a band-aid. There is no permanent fix and I feel extremely unsafe driving this vehicle. When merging onto the interstate, I can't accelerate and have almost been in many accidents due to lack of power and acceleration from the dct. This happens not only when merging onto the interstate, but also in rural areas like the highway, main city streets, and neighborhoods. This happens every day from a stop or when trying to accelerate from a slow speed. I have a family, and the whole reason for this purchase was because of the safety features; there is nothing safe about this vehicle. I was sold a defunct car and am extremely upset that Hyundai sold me this vehicle when there was a recall in the making.
I am filing a complaint regarding the Hyundai Tucson 2016. I purchased this vehicle in May 2016. I notice that it often revved up to 5000 RPM at 2-5miles and would not move then suddenly lurch. This happened for months, I called the dealer and they brushed off. Two weeks ago while trying to merge on the highway, I pressed the gas but the car would not move only revved then out of nowhere it launched and almost hit another car. Then today, it literally went dead?dead! while driving at 25 mph on fordham rd (a busy street the bronx) the car slowly lost power and stopped for 2-3 seconds. Then start up again. This car is a death trap!!! some one could have run in the back of my car. I have been to the dealer twice and they claimed to fix the dct but that's crap. Hyundai who has done nothing and they know this vehicle is unsafe. I cant even drive my 2 yr goddaughter in this thing. I think Hyundai is waiting for someone to die. They need to stop selling this car immediately and refund everyone's money.
The contact owns a 2016 Hyundai Tucson. While driving 20 mph and depressing the accelerator pedal, the vehicle began to putter. The failure recurred randomly. The vehicle was taken to a dealer, but the failure could not be determined. The manufacturer was notified of the failure. The failure mileage was approximately 16,000. Updated 02/07/02017 consumer stated car has been in service dept 3 times updated 7/12/18
I just purchased a Hyundai Tucson and it's not accelerating properly. It doesn't respond when you press the gas. I've had this vehicle for 1 week and it's getting worse. I'm scared this vehicle is not safe and may cause me to be in an accident.
Had an accident while parking the accelerator just took off on its own it stop because it hit a concert wall./reported the accident to Hyundai and they said to just fix.I later found out that their is a recall only on certain VIN numbers well car VIN number is not on the list but I still had the accident. Got in touch with there Corp office they call me took all my information and I have not heard from nobody. I still feel uncomfortable with the driving.
A D V E R T I S E M E N T S
- Pascoag, RI, USA