Service 4WD light came on. Had local shop diagnose. Internal failure to the ptu. Needed full replacement at 57K miles.

- Broomfield, CO, USA

The 2014 Jeep Cherokee transmission has been recalled numerous times for delayed automatic gear switching. Complaints of these occurrences are notoriously documented online in random forums. None of the recalls nor firmware updates have solved the issue (at least with my vehicle). After resting level at a stop sign or traffic light, pressing the gas pedal causes the engine to rev without moving. Approximately one to two seconds later, the transmission violently "kicks" into first gear. I fear that this delay will lead to a future accident. After multiple recalls for this issue already, this problem should have been fully remedied by now. Their software updates have only changed the timing of the gear ratios and have not solved the mechanical danger.

- Westminster, MD, USA

My husband was sitting at a traffic light and accelerated when the light turned green. As he proceeded through the intersection the vehicle made a loud pop noise and then the engine went to a high rev and the vehicle would not move. He coasted down a hill with no power and was able to pull into a parking lot. A few months before the transmission failed, I had noticed that the vehicle kept jumping while I would have my foot on the brake. When I had my oil changed at the dealership last fall, I asked if there were any recalls and explained how the vehicle would jump - as if I had been rear-ended - and I was told that my vehicle was up-to-date on all recalls. I only had 59,082 miles on my vehicle when the transmission failed.

- Springboro, OH, USA

The first complaint is when the car was overheating and it needed a new transmission which was covered under the power train warranty. The second was when the car would have difficulty accelerating, and the main incident was when I was on the freeway (westbound 80 in hercules, ca) and the car would not accelerate beyond 60 mph so I needed to exit and when I was able to safely park the car, it died on me and I had to have it towed to the dealership, costing me over $2500 in repair regardless of the fix a couple years ago. This most recent incident occurred when at a stop light (antioch, ca)the car started shaking about to the die and the screen read 'must place car in park.' After placing the car in park the car started up again, but at every stop the car would shake. Most recently (concord, ca) an alert came on the screen 'service shifter.' After doing my research I was informed that my car may have been a part of a recall affecting the engagement of the gears. Bringing it to the dealership I was told it was not part of the recall, but am still concerned about the vehicle shifting gears, or lack thereof. I have documentation of the repairs and complaints, but do not have access to them right now. If needed I can provide them.

- Fairfield, CA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated while driving 60 mph, the service 4 wheel drive warning light illuminated. The vehicle was taken to the local dealer Chrysler world (2612 county rd ee, abrams, wi 54101, (920) 826-4141) where it was diagnosed with needing an unknown software update performed. The vehicle was repaired however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 20V343000 (power train) however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 84,000.

- Green Bay, WI, USA

The power train transfer unit has gone out on my Jeep. There are multiple other ones between the year mine was manufactured and I believe this was a faulty one as well.I

- West Allis, WI, USA

Good morning, my problem with my Cherokee is that it is telling me to take the gear lever into service and it has happened to me like 3 times that the lever is in D and a message is added to place the lever in N and then select speed I hope you can help

- Garden Grove, CA, USA

Vehicle goes to natural or won't shift very dangerous happen on highway then computer says to service transmission. Have to come to complete stop set to park to reingage drive has happen more than 10 times not driving vehicle too dangerous have had towed 3 times

- Port Hueneme, CA, USA

In motion on freeway, vehicle lost all drivability...power transfer unit had to be replaced. One and a half months later, while on motion the vehicle warning lights came on and vehicle was unable to be put into park. Power transfer unit had to be replaced a second time.

- Rancho Cucamonga, CA, USA

I live in NJ but work in phila. In December I was on my way home on I95 and my check engine light came on saying service transmission. 30 secs later it goes limp. With no way to accelerate I had to coast to a shoulder at the base of the bridge with a tractor trailer almost crashing into the back of me. I took it to cherry hill Jeep and the invoice says recall partial complete. Fast forward to today 3/21, I am riding over the walt whitman bridge with the check engine light comes on saying service transmission. 20 secs later the transmission goes limp again and I had to coast into an active construction area at the base of the bridge. I turned the car off and sat there for 15 mins as vehicles flew by me. I started it and the checked engine light was still on but I was able to move to a safer spot. I turned it off again and sat for another 10 mins and the light was off. I drove it work on a wing and a prayer and that's where as left it. That's twice this vehicle tried to kill me. It won't get a third.

- Clementon, NJ, USA

I was driving and stopped at traffic light and notification popped up saying "shift gear to park (P) and to desired gear". after performing that and when I went back to D all power went away and car started rolling backwards (there was a little slope). So I went to park again and tried it once more, power came for 3 seconds and went out again.

- Columbus, OH, USA

Vehicle lights on shifter came on turn red dash reading get shifter service alert came on then when parked for a few mins turn off vehicle turn on fine after several miles of driving shifter lights came all on turn red and alert came back on to service shifter

- Englewood, FL, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving, the vehicle jerked while shifting gears. The contact stated that the vehicle was take to david taylor Chrysler-Dodge-Jeep-Ram-Fiat (2052 us-641, murray, ky 42071) on five separate occasions for the transmission failure. The vehicle was repaired with a new transmission and valve body however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 86,000.

- Murray, KY, USA

At low speed driving the "service transmission light" and "parking break warning" light came on. The Jeep is currently at the dealership to provide guidance on how to address.

- Pflugerville, TX, USA

While driving, at around 10 mph, the transmission went into service transmissions (limp) mode without warning. In addition, received a park brake warning as well. Currently the vehicle is with the dealership for an assessment of the problem.

- Dothan, AL, USA

Vehicle has begun losing power when accelerating. There has already been a recall for this, but it does not appear that my VIN is included. This occurred twice while accelerating on a highway

- Trenton, NJ, USA

I was driving like usual and when I got home and I was parking on my driveway the 'service shifter' appear on my screen and my vehicle was still in motion but stop completely when that warning came on my panel.

- Kansas City, KS, USA

The ptu and actuator went out due to the splines on the ptu. Was told that it was out of the date for that ptu. Even though the issue has occurred before and after this model year.

- Frazeysburg, OH, USA

Vehicle shuts off with all lights flashing if I don't change oil before 2000 miles. This happened to me the first year I had the car and I was almost killed on the parkway. Burke auto said it was a software update. Then it happened four days later I was able to get it to the dealership right down the road that I live but couldn't go over 15 mph and it shut off twice in two miles. Then when I got the car there it happened to one of the technicians and scared the crap out of him and he said he wouldn't drive this car. But no one did nothing.. now today I almost was in a accident at the food store because the transmission wouldn't stop and then the whole car stopped. It was brought to burke auto group on stone harbor blvd. Cape may courthouse NJ as they told me today they can't get to it and it's going to cost $$$$ then they let me walk home in the rain. I have had Jeep before and they are great cars but this one is going to kill me. Please help with this matter sense I can't get no help here. The car is at burke motor group in cape may courthouse. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Capemay Courthouse, NJ, USA

Ever since I purchased the 2014 Cherokee sport it has always shifted really hard with heavy jerking/sticking while shifting in 1, 2, 3 gears from a stationary to cruising position. In city streets and highways. Dealership flashed software several times in the first few years which only provided a temporary solution as the issue continues to occur to this day' February 2021. I am out warranty now so I hope dealership doesn't charge me to get my Jeep flashed again for the same issue. We shall see.

- Converse, TX, USA