CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I stopped at a red light for maybe 3 minutes. When I pushed the gas to go when the light turned green, the car did not move. I moved the gears, but it still did not move in drive or reverse. I shut down the vehicle, turned it back on, the check engine light came on at that point, I put the car back into drive, and it still would not go. I sat there through the green light, and when the light turned red, I felt the car shift, and it would then go again when the gas pedal was pushed. Glad I was not in a busy intersection. The sad part is, I just purchased this car in September from milnes Ford in lapeer, Michigan. I noticed the recall on the autocheck before I bought it. I asked about the recall when I purchased. Sadly, I do not have their response in writing, but he told me " oh yes, we took care of that". I will never trust that again.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 65 mph, the vehicle stalled. The contact made several attempts to restart the vehicle and the vehicle restarted. The contact stated that the transmission warning light was illuminated. The vehicle was taken to an unknown dealer where the transmission was replaced however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.
There is a warning saying service shifter that stays lit up on my display at all times. I have had all of my recalls done but this warning light stays on and is a neusance. You can not see the digital speedometer nor anything digital for that matter. First noticed it a few weeks after I bought the car. As soon as you turn the car on the light just stays on. The recalls should have fixed this but it did not. Very beautiful car but having several issues with it that a lot of people are having same issues when researching the internet. Need this fixed asap. Cost too much money to have this many issues. Very disappointed and will issue a class action suite if no response. Also lift gate won't lock. But that's on another claim that I issued to you.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the battery power drained without warning. The contact jump started the vehicle however, while jump starting the vehicle, several different warning lights became illuminated. The contact took the vehicle to black Chrysler Dodge Jeep Ram (831 salisbury rd, statesville, nc 28677, (704) 924-7070) who stated that the power transfer unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in NHTSA campaign number: 20V343000 (power train) or 20E037000 (power train). The approximate failure mileage was 117,000.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 20 mph, the vehicle stalled without warning. The contact stated that she heard an abnormal popping sound coming from the vehicle. The contact was unable to move the vehicle as the vehicle continued to make the abnormal noises. The authorities were called and the vehicle was towed to an independent mechanic who notified her that the failure was related to NHTSA campaign number: 19V447000 (power train) and that the vehicle should be taken to an authorized dealer. The contact initially had the vehicle towed to zimmer Chrysler Dodge Jeep Ram (1086 burlington pike, florence, ky 41042) where she was informed that she had to pay for a software diagnostic, which she declined. The contact then had the vehicle towed to jeff wyler Chrysler Dodge Jeep Ram of ft thomas, Kentucky (100 alexandria pike, fort thomas, ky 41075) where they declined to perform the software diagnostic and provided her with an estimate for the repair. The manufacturer was notified of the failure. The contact was informed that the recall repair had been performed prior to her owning the vehicle. The vehicle was not repaired. The failure mileage was approximately 138,000
- Georgetown, KY, USA
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The safety recall to reprogram the transmission control module was completed on 9/4/19. My vehicle worked properly until August 2020 and has returned to lthe same issue I had beforw the recall was completed. The Jeep loses power when braking to below 20 mph but not coming to a complete stop & pressing the accelerator. There is a second or 2 delay before the car will accelerate, then a hard shift as if the car has gone into gear.
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle would independently shift to neutral at various rates of speed as the service shifter warning light would illuminate on the instrument panel. South point Dodge Chrysler Jeep Ram (5210 S ih 35 frontage rd, austin, tx 78745, (512) 774-6306) was contacted and informed the contact that the VIN was not under recall. The manufacturer had yet to be notified of the failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 16V529000 (power train). The vehicle had yet to be repaired. The failure mileage was unknown.
I have to have my ptu and actuator replaced due to faulty splines. There is a recall but some how my vehicle is not in that recall. Even though the same issue has happened to my 2014 Jeep Cherokee trailhawk. I have pictures of the ptu spline wore completely off. I have talked to others about this recall and even later years 2015 and on have been recalled. Now I'm out of pocket $1200 for a faulty ptu from the factory. I think it's terrible that Jeep is sending these vehicles out the door knowing that this an issue.
Just bought this car from private owner, I asked of any recalls, she told me none at all. Didn't even have it a week and transmission stuck in neutral and couldn't remove the keys.
Transmission bangs and goes into neutral while driving. I was driving 70 mph on freeway and hard a loud bank and car went into neutral and had no gas pedal along with dash lighting stating service transmission and engine light on. There are many complaints and recalls on these and other shifting problems. Very dangerous at least
Transmission remains in 3rd gear when slowing to a stop which makes acceleration very poor when trying to turn across traffic. In 3rd gear the acceleration is very sluggish. As you apply more accelerator pedal, the transmission suddenly downshifts to 1st gear with a slam and tire spin. I've had at the dealer and was told my vehicle had the latest firmware installed and they could do nothing about it. This is a safety concern. The transmission should downshift to 1st gear much sooner than it does. I suspect this is the reason the drivetrain recalls have been happening. I entered 1/13/2021 in the date but this is a consistently reoccurring problem.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 45 mph, she heard an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact continued driving to her destination. The vehicle was taken to the local dealer preferred Chrysler Dodge Jeep Ram (3146 henry St, muskegon, mi 49441, (231)733-4401) where it was diagnosed with needing the transmission and unknown rod of the rear end to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 44,000.
On a rolling stop or bump stop the transmission will not downshift and stays in 3rd gear. Acceleration is dangerously sluggish, as you step harder on the gas as traffic approaches the transmission slams into 1st gear or goes into neutral. I have reported this to the dealer many times. Have all the latest flash updates. This transmision is dangerous !!!
My car is cutting off while driving. Shift to park message shows up and car stalls. 83,390 miles. Just bought used from a dealership and already getting trans problems.
Oil filter adapter failed. Slow oil leak and then garage flooring under vehicle was full of oil. Got vehicle to mechanic and had 1 qt left. Mechanic also had a Dodge van getting the same repair, same part, same part #. seems to be a big problem with keep, Chrysler, Dodge per mechanic and internet. Also when at either a stop or even traveling on roadway, vehicle becomes jerky and have to either put in park and then back to drive or vehicle has to be restarted. Battery can drain from 13.9 down to 12.7 when this is happening. This current battery is the 4th battery for this vehicle.
Constant transmission issues/ jerks and hard thrusts. Been in Jeep dealership many times with complaint. Same issues now out of warranty. Now as of Dec 25 2020, vehicle went completely dead, came back on and now throws all service lights on dash and vehicle will not move out of gear. Have to disconnect battery to put into park/neutral to move out of way. Undriveable. This 2014 lattitude has been a nightmare and an unsafe vehicle from the beginning. Unfortunately I was upside down on finance or it would have been gone. Now with it almost being paid off I am in financial ruin over this once again. Unsafe vehicle.
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission failed. The contact stated that while driving, the transmission down shifted. The transmission failed to shift into the correct gear and the vehicle failed to provide proper acceleration due to the transmission failure. The contact stated that the transmission software was updated and the transmission was also replaced however, the repairs failed to correct the failure. The vehicle was taken to billion auto Chrysler Jeep Dodge Ram Fiat (5910 S. louise avenue sioux falls, sd 57108, (844) 235-5193) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 47,000.
My transmission shifts hard, clunks into gear, jerks, sometimes doesn't respond to acceleration. I had it completely replaced with billion automotive via service manager mike lavin in 2018. The new transmission is acting exactly the same way.
I own a 2014 Jeep Cherokee sport. While I'm driving at various speeds, the transmission inadvertently shiftes to neutral causing the vehicle to lose motive power. It also will rev it's self while stationary, my car will loose power or gain its own rpms while on a flat hwy, this problem is getting worse. The transmission software needes to be reprogrammed. According to the NHTSA campaign #'s 19V447000 & 16V529000 the recall #'s associated with this same issues I'm having are V69 & S55. When I type in my VIN# to check for these recalls my vehicle is not listed has having any recalls. My specific vehicle needs to be added so I can properly have these issues resolved.
A D V E R T I S E M E N T S
- Port Huron, MI, USA