CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service transmission light came on while driving. I had a warranty on the vehicle so I took it in to dealership in DeQueen AR they fixed the valve body on the transmission and almost exactly 1 year later the service transmission light came on again. Following that my service parking brake light came on and now the emergency brake is engaged and will not disengage. Why has there not been a recall on these items?
My 2014 Jeep Cherokee TrailHawk has a failed Power Transfer Unit (PTU) This failure causes harsh grinding noises and extremely jerky gear shifting at any speed. The vehicle lurches forward when changing gears and is a safety hazard. Pulling the F10 fuse seems to bypass the PTU but renders the 4x4 and other safety capabilities like slip/traction control useless. The problem has been confirmed by independent and dealer mechanics at extreme cost. There is a warning lamp that now indicates 'svc 4x4'. The only symptoms of the issue were the jerky forward lurching followed by grinding noises.
The vehicle turns off while running, all lights on dashboard turn OFF and the vehicle dies completely. I lose power steering, brakes everything just turns off. After the vehicle comes to a complete stop I can put in parking again and the vehicle turns back on. This has happened 3 times already, luckily I have been driving it where there is no a lot of traffic, but no longer drive it on the highway it would not be safe. It happened after the light SVC 4WD turned on.
The transmission since buying it at only 16000 miles has been nothing but a problem. Every recall to reprogram the tcm has not worked. It hard shifts all the time, shudders and jerks when going slow, and twice it has locked down and forced trans into neutral. Has to be towed and reprogrammed so not just unsafe but costs money to fix a problem it shouldn't have. I live in the mountains it could easily shut down where there is no pulloff as it once did right before a corner. There is so many complaints online and so many not working recalls when will someone do something about this problem. This is the most expensive vehicle I ever bought and it is a nightmare. So much so I will never buy a jeep product again and I owned 5 older ones before this. Make jeep replace or do a real fix please. Thousands of people need this fixed or it will turn in to a massive lawsuit.
My Jeep Cherokee has been diagnosed by a mechanic having issues with the PTU (Power Transfer Unit), code C14A7-97. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Mopar does have a recall for SOME Jeep Cherokees experiencing this issue, but my VIN was not identified as part of this recall. The recall should be for all vehicles that were made in this same time frame and are known to have issues. The Jeep has had all of the software updates done to it but still has problem. Mopar should be responsible for this repair as they are repairing other vehicles with the same problem.
- Greenwood, IN, USA
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The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure was intermittent but also occurred while depressing the accelerator pedal after stopping. The vehicle would not move forward for several seconds. The contact stated that the engine would not rev when the accelerator pedal was depressed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the power transfer unit (PTU) and rear differential needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The failure mileage was approximately 134,000.
My Jeep Cherokee has been diagnosed by a mechanic using Stellantis software for having issues with the PTU (Power Transfer Unit), requiring replacement of the entire unit. When this fails, it can result in complete power loss to the entire vehicle while driving, a huge safety concern for anyone driving this vehicle. Mopar does have a recall for SOME Jeep Cherokees experiencing this issue, but my VIN was not identified as part of this recall. I feel this is incorrect as I am experiencing the exact same problems with the exact same parts identified in the other recall. This is such a global issue that this part is on back order for the foreseeable future. My Jeep also fell under a prior recall regarding reprogramming the PTU. It just seems obvious to me that Mopar is at fault here, and I'd like this to be addressed.
1st Repair Attempt: On April 2, 2021, 14 days after I purchased the vehicle (Purchase date: 3/18/2021), I received multiple error messages stating "Service Electronic Parking Break" "Service Anti Lock Breaking System" "Service Park Brake" "MIL" light was blinking "CEL" light was on as well and my vehicle would not accelerate. I was on a high traffic interstate and could not move the vehicle to exit to the shoulder. The dealer stated that my PCM/TCM needed to be "flashed" and my ABS Module needed to be replaced due to a CSN W20, W84 and W80 code. The part to replace the ABS Module was not in stock and my vehicle remained with the dealership until April 16, 2021 (a total of 15 days) 2nd Repair Attempt: On May 21, 2021, 35 days after the repair attempt, for the 2nd time I received multiple error messages stating "Service Electronic Parking Break" "Service Anti Lock Breaking System" "Service Park Brake" "MIL" light was blinking "CEL" light was on as well and my vehicle would not accelerate. My children were in the car when this happened. The dealer once again, for the 2nd time, had to order an ABS Module as well as reprogrammed according to all manufacturer recommendations (PCM/TCM/DTCM, etc) and my vehicle remained at the dealership until June 1, 2021 (a total of 12 days) 3rd Repair Attempt: On October 6, 2022, for the 3rd time I received multiple error messages stating "Service Electronic Parking Break" "Service Anti Lock Breaking System" "Service Park Brake" "MIL" light was blinking "CEL" light was on as well and my vehicle would not accelerate. I was in the middle of a busy interstate when this happened. my vehicle remained at the manufacturer approved dealership in repair until October 27, 2022 ( a total of 21 days) All receipts, invoices and services completed to attempt repair are documented and can be provided upon request. Most recently, August 10, 2023, all of the same error messages and issues above are occurring and I am unable to move my vehicle.
Well maintained vehicle that has the 4wd warning light activate. Diagnostic code states Power Transfer Unit PTU error - not safe to drive. I have researched 2014 Jeep issues and there are a LOT of reported problems - many related to this same issue. This seems unacceptable to me and the cost of repair or worse another car is cost prohibitive. In this day and age cars should certainly last over 10 years and well over 100,000 miles. Thank you
The engine lifters are tapping, The wiper switch goes out and the windshield wipers stays on and will not turn off and signal light-??s doesn-??t work neither the cruise controls, the transmission gears gets stuck in between gears and jerk off really fast
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 19V447000 (Power Train). The contact stated that while driving at 40 MPH, the vehicle shifted into neutral causing loss of motive power. The vehicle was taken to an independent mechanic where it was diagnosed that the wiring harness had overheated and cracked the transmission pan. The contact was informed that the wiring harness and the transmission pan needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 156,927.
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission was replaced in 2021. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that while the transmission was shifted into reverse(R) the vehicle failed to reverse as intended. The vehicle was taken to the dealer, who informed the contact that the transmission needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V129000 (Power Train). The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
The 4WD Maintenance and 4WD Overheat lights come on. Got quoted over $4,000 for a Power Transfer Unit (PTU) repair, and the vehicle is under 100k miles.
The contact owns a 2014 Jeep Cherokee. The contacted that while driving at an undisclosed speed, the vehicle experienced a delay during acceleration and the vehicle choked up. The vehicle was taken to two independent mechanics and the dealer who were unable to determine the cause of the failure. The contact also stated that when her daughter turned on the vehicle, the service transmission message was displayed. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the transmission needed to be replaced. The repair was pending. The contact was relating the failure to NHTSA Campaign Number: 19V447000 (Power Train) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 84,324.
The service 4WD light is on. The Jeep dealer evaluated that the PTU needs to be replaced. $2700 part. This is a known recall: 20V343 Auto maker W47 My vehicle vin needs to be added to this recall please!
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at driving at an undisclosed speed, the contact heard a clunking sound coming from the hood of the vehicle. The contact stated that the -??AWD high temperature-?? message was displayed. The vehicle was taken to the dealer where it was diagnosed that the PTU had failed and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 23V302000 (Power Train). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 102,733.
I have repeatedly been driving down the road then the jeep will instantly kick it out of gear while driving completely loses power so I have to pull over so I don-??t get ran over and today. My electronic parking brake went out a second time in under a year because of the corrosion, every time it is kicked my transmission out of gear was a narrow escape from a wreck I reported this before but you don-??t seem to care so I will be buying a cheap video recorder system and the first time I catch it on video. I will be filing a lawsuit against Jeep and your company for not even looking into it which I referred you to
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle lunged into the next gear. The contact stated that the vehicle also lunged while downshifting. The vehicle also rocked backwards abnormally. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at various speeds, the vehicle was sputtering and then stalled. The "Shift to Park" message was displayed. The battery warning light was illuminated. The failure recurred after refueling. The vehicle was towed to the local dealer, who was unable to duplicate the failure. The vehicle was later diagnosed and determined that the catalytic converter, oxygen sensor, vapor canister, spark plugs, charcoal canister, and filter. The vehicle was repaired, but the failure persisted. The manufacturer was not notified about the failure. The failure mileage was approximately 112,366.
My vehicle was making a noise upon going around a right hand turn. I took it to the dealership and they informed me that bolts had fallen out of the power transfer unit. I was told that if this unit failed that I would be thrown through the front window. I spoke with Jeep and was told that they had no information regarding this issue and they made a note that it had happened. The refused to address the issue that I felt was a big safety issue as this would cause the vehicle to immediately stop. They claimed they had no control over the bolts falling out because of unknown interference from outside sources.
A D V E R T I S E M E N T S
- Gulfport, MS, USA