CarComplaints.com Notes: The 2019 Cherokee is racking up engine complaints for suddenly shutting down while driving. But the problem could possibly be related to the increasingly defective 9-speed transmission which suffers from hard shifts, lurching problems, and a wiring harness defect that can cause sudden shutdowns or an unexpected shift into neutral.
10.0
really awful
Crashes / Fires:
1 / 7
Injuries / Deaths:
0 / 0
Average Mileage:
5,328 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
It will cut off when I turn and then my then battery image popup had battery check its good alternator good stater good cuts off and hestatate to start back up but it do it drive for a good while then weeks later it would start doing it again
Had just stopped for gas while taking a friend home. All of a sudden the vehicle power shut off while driving down the road and could not get it to turn back on. No warning, nothing seemed out of the ordinary and it's never happened before. I checked my VIN to see if it could be part of the UA9 recall because that sounds like what happened, but my vehicle is not part of that recall"?"
While driving approximately 20mph in an extremely busy intersection my car jolted and stopped almost causing us to get hit from oncoming traffic coming from multiple directions. The start / stop system failed and the error message was -??service start / stop system-??. I had my daughter in the car when this very scary experience happened. After researching it seems like thousands of people have had the same issues all resulting in the -??auxiliary battery -?? needing to be changed. This has been reported as a faulty part on newer models. This battery controls the main functions of the car, including the start / stop system.
The radio has started switching channels will not stay on one set station. Along with radio switching the touch screen also changes from maps to calling 911 and making sos calls, the back up camera will turn on while driving down roadway. The screen is constantly blinking and changing causes major distraction especially at night when it catches your eye. It is a major distraction while driving.
I have a 2019 jeep cherokee 4wd with 46077 miles. This has never happened before until now. It was dark out heading to work. I came to a stop when I went to go the jeep just literally shut down. Everything turned off- I had no lights, no engine, no warning at all. Would not start at all. I called my husband and when I opened the driver door the jeeps dash finally came on and I tried to start it, wouldn't at first than tried again it started. I turned around and drove back home. Contacted the garage. This is unsafe for anyone to put their life on the line. I was lucky I didn't get hit. I have 5 grandkids and this is not a safe vehicle to drive when there is no warning at all. Luckily It didn't do this on the railroad tracks. The garage told me to take back to the dealership. The dealership said there are no recalls on my vehicle. However, I see other jeep cherokee with the same issues and have recalls. Why risk my life or anyone else. All jeep cherokees of any year or engine size should be taken seriously.
- Bensalem, PA, USA
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My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
While driving on the freeway, the check engine light and came on and the car shut off. Luckily, traffic was light and I attempted to restart the car. It made a loud, whirring noise and stuttered but turned on. The check engine light remained on. I continued on my way home, staying in the right lane. After about 15 minutes the car shut off again. I was able to get it mostly to the shoulder. I attempted to restart it again but it did not restart this time. A police car pushed me off the fwy and I had the car towed home. The dealer was able to check my car a week later. After 2 days, they were not sure of the issue and advised I pick it up and drive it some more. The following day, it shut off while driving again.
Driving on the highway fortunately about 20 MPH and the jeep Cherokee limited died while moving. Could not restart it and had to get towed off the highway. Jeep dealer said it was because of a dead battery that could not hold a charge. Never in 4 years had a problem. Not sure why a dead battery would cause the jeep to shut down completely while moving. Battery replaced and now the radio is dead according to the dealer. Have not picked the jeep up yet
Questions answered in order: Major component glitch, messages for most components appeared on screen, Air bag, Transmission, zero speed, annunciator alarming, will try to duplicate and take pictures. Car stalled in road as driving. In process No indication prior to failure, all at once.
I was driving down I-55 S in Marion, Arkansas on 21 September 2023 at 620 in the morning headed towards Memphis when I heard a crack and glasses shattering above my head. I knew my sun roof had to have been broken. I pulled over and opened the automatic shade and my entire sunroof had been shattered. The inside of my car was completely covered in glass. There was no object that I saw that could have done this, it was roughly 65F outside, at 620am, with clear skies. I had to drive back to my boyfriends house in Marion to leave the car in his driveway and call my insurance company to file a claim and reserve a rent a car. There is still glass shards sticking out of the sunroof, which I cannot remove without injuring myself or furthering damaging the roof. The car is currently available for inspection and hasn-??t not been inspected. There was no warning signs. I had opened my sunroof just last week and had no issues, there wasn-??t any cracks or damages. I was driving roughly 70 mph and had several cars around me including a semi trailer, had I not had my shade closed I would have been covered with glass and may of gotten glass in my eyes which would have impacted my ability to see and may have caused an accident.
This is my second complaint regarding a Jeep and this time about a 2019 Jeep Cherokee 4x4 Limited, I turned in a complaint re: 2019 Jeep Compass as they both have the same problem. The stop/start system has drained the secondary battery, in turn draining the car battery, in turning almost killing the alternator, The failure left me in the middle of a busy intersection with no possible way to restart the car. It could easily have gotten me killed. There was no warning, no light, no nothing. There is an extreme failure in this system and I want to know why the mechanics for Jeep do not tell you that the secondary battery is a problem and will be again as it isn't changed out when the car battery is replaced. (the demise of which is a result of the failure of the secondary) t is a n unnecessary and a lousy one,
I received a warning light on my dash board SVC 4WD. I took my car to the dealership and was told I need my PTU replaced and the cost was estimated at $2,255.67. I did some reach and found a recall for this same issue in earlier vehicle year models. I am frustrated by the fact that my Jeep is obviously having the same issue and could potentially put my safety at risk yet my vehicle year is not recalled. I am forced to pay thousands of dollars out of pocket because my vehicle model isn-??t recalled. I need action taken to have my vehicle recalled so that my Jeep can be repaired.
Radio functions are not working which includes GPS, general radio functions such as stations and volume, Bluetooth functions that interfere with basic safety and communications. Almost all functions of this car flow through the radio.
Has similar defect as Jeep Grand Cherokee recall X81. Jeep refuses to admit the issue and is trying to charge customer $3500 to fix the issue. Leather is separating from dash.
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
On 6/13/23, i stopped to call my husband and suddenly the UConnect went crazy - calling my husband, hanging up and calling again, hanging up, calling again. I tried to turn the unit off - would not turn off. I drove to my local Jeep dealership and had Michael in service come out and look at my car/unit and the way it was going crazy. I tried to turn it off in from of him and it would not turn off. I touched the screen to see what would happen when I touched CLIMATE and it was going crazy also, my a/c was going on and off, the fan speed was going from high to low, and back again. I hit the button for navigation and it was bouncing all over the place. Having the screen constantly jumping from one to another, and constantly calling and hanging up with my husband is a safety hazard and I personally think that a recall should be done on the UConnect system in Jeeps.
November of 2022 my husband and I were traveling to visit his sister and tried to use the navigation system. It would not work, kept flipping back to the radio. When we tried to plug in our iphone and use car play to use Google Maps, the screen really went crazy, going back and forth between iheart radio and saved channels there and the maps and radio - making the navigation system and screen worthless.
I was driving to work and was stopped at a red light on a very busy road. The emergency brake engaged and then my car shut off. I sat around 10 minutes before it would restart. My brakes locked up and it wouldn-??t let me do anything. I couldn-??t even use my four ways. I was very scared that I was going to get hit because it just shut down on a very busy road. The throttle control warning light also came on and shut off after about 10 minutes. After work, I went to start my car and my battery was dead. I had to jumpstart myself to get myself home. My car doesn-??t drive the same and seems like it is lagging. The problem has not been reproduced by the dealer. So far the dealership is the only people to look at the car and still cannot figure out what is wrong. This is the first time that my car has shut down while driving it but the dead battery has been an issue for a few months now and the dealership can-??t figure that out.
A D V E R T I S E M E N T S
- Forrest City, AR, USA