CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,609 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When trying to come to a stop, the brake pedal goes as far as allowed and vehicle continues to roll for 5, 10, 15 ft. The brakes operate as normal at speeds, but when you try to stop, it doesn't happen as expected. The dealership replaced the master cylinder and power brake booster. They would not cover the costs as it's out of manufacturer warranty, luckily I purchased the lifetime bumper to bumper extended warranty and they wanted me to pay the deductible associated with that policy. I was not happy with that either so I called Chrysler directly, they in turn called the dealership and told me to talk to the service manager to see if he'd waive the deductible. I was surprisingly successful at getting the deductible waived, but he did not have to. A vehicle with 43K should not have these issues and I see that I'm not the only one with this problem, therefore that is why I'm reporting it. I picked vehicle up 10/18/2013 and it seems to be braking normally at this time.
Upon slowing down at normal deceleration rates, the brakes lost power allowing car to roll through a stop sign. The issue is intermittent and does not exhibit any observable pattern (outside temperature, etc). The dealer first said it was the rotors glazing, but the issue continued after the dealership turned them and the frequency has not reduced. The second visit found no issues after it was again reported. A third party resource indicated that it could be the master cylinder gasket/seal. Since this issue does not occur regularly and has not been "observed" by the dealership, the dealership will not replace the part. Since it does happen at a rate of only 1-2 times per week, it is tough to compensate for and/or predict when it will occur causing lack of confidence. Other notes are that ABS does not kick in during the loss of power and the pedal is pushed in as far as possible with the car still moving forward between 5-10mph only decelerating slightly.
- Shrewsbury, MA, USA
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- Lake Orion, MI, USA