The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start-up after multiple attempts without warning. One day, the vehicle failed to start up and the contact had the vehicle towed to a dealer. The contact was informed that his vehicle was included in NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was repaired. Approximately six months later, the contact stated that the failure recurred, requiring several attempts to start the vehicle. Neither the dealer nor the manufacturer was informed of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

- Smithtown, NY, USA

Subject: Alternator/generator/regulator problem of the 2011 Jeep Grand Cherokee Overland: Failure Date: Sep 29, 2021. Dealer has advised that the "Control Module" for the Alternator is malfunctioning which causes the Alternator to function at maximum capacity all the time and results in the "Battery Warning Notice" on the Instrument Panel. Dealer advises that no replacement "Control Module" is available in the entire US at this time (Control Module is foreign made). According to Dealer, the Alternator will fail, and any replacement unit will also fail. What is the fix for this safety issue?

- Monroe Township, NJ, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notice for NHTSA Campaign Number: 19V813000 (Electrical system). The contact took the vehicle to the dealer where an inspection was performed that confirmed that the fuel pump relay needed replacement. The contact was then informed that parts were on backorder and to call back in a month to schedule an appointment. The contact returned in a month and was informed that parts were still on backorder and to try other dealers to see if they might have parts. The manufacturer was also notified of the failure and informed him to call other dealers for assistance. The contact then called Central Chrysler Jeep Dodge RAM Fiat of Norwood (56 Boston-Providence Turnpike, Norwood, MA 02062) where he was informed that there were hundreds of customers ahead of him and that the earliest he would be able to receive an appointment might be in six months. Recently, the contact stated that the check engine warning light had illuminated on the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Foxborough, MA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated while driving approximately 20-25 MPH, the vehicle would not exceed 25 MPH and was shuddering. There were no warning lights illuminated. The contact stated that she was able to continue to drive to her destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that the failure was not related to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 130,000. Parts distribution disconnect.

- Silver Spring, MD, USA

Started vehicle and heard a bad grinding noise. Turned off vehicle, attempted to restart, failed to restart, and checked under hood and the alternator was so hot is was untouchable and smoking, had to disconnect battery to prevent fire. Leaving me stranded.

- Norfolk, NE, USA

In March 2021 my wife-€™s 2011Jeep Grand Cherokee was at Naples Chrysler-Jeep for a stalling problem where while driving, the car-€™s engine would stop while moving in traffic. Power steering and brakes lost power thereby making it nearly impossible to steer or stop without coasting to the side of the road. There was no warning from the vehicle that there was a problem. Once the car coasted to a stop, my wife was able to put the car in park and restart the car. This happened 4 or 5 times before taking it in for maintenance. After 2 weeks looking for a problem, they replaced a fuel pump relay in the TIPM. Again, in late July the car repeated the stall while driving 2 times. The car is currently at Naples Chrysler Jeep where techs are trying to duplicate the problem with no success. No codes came up during computer testing. We are reluctant to drive the vehicle if the technicians can-€™t locate and fix the problem before returning the car to us. Because of the sudden nature of the stall, we fear we could crash causing serious injury or death.

- Naples, FL, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while making a right turn, the vehicle seized. The contact stated no warning light was illuminated. The contact stated he was able to restart the vehicle and continued driving to his destination. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that he experienced the failure for a second time on August 3, 2021. The contact took the vehicle back to the local dealer however, the mechanic was unable to duplicate the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V530000 (Electrical System) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 76,000.

- Rockford, IL, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact was made aware of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Chula Vista, CA, USA

2011 Jeep Grand Cherokee. Alternator shorted and/or failed diode causing a fire under the hood. Started the vehicle and heard a strange noise from under the hood. Turned the vehicle off and opened the hood. Upon opening the hood smoke bellowed out. I could see an electrical component inside the alternator glowing red. The component glowed red and smoked until the battery was completely drained. While the vehicle didn't start on fire if it had this could have caused a large amount of damage as at the time of the incident the vehicle was parked inside a airport parking garage. Jeep has a recall for 2012 - 2014 models. The 2011 model year needs to be added to the recall. The failed alternator is available for inspection. Failed Component: Alternator, available for inspection Safety/Risk: Vehicle Fire Problem Confirmed By Dealer: Vehicle still in garage, to be towed 7/26/2021 Component Inspected: No Warnings: Unusual noise

- Saucier, MS, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer but was informed by the dealer that there was a waiting list since they only received one part for the recall repair per month. The contact had not experienced a failure. The manufacturer was made aware of the issue but provided no assistance. Parts distribution disconnect.

- Saginaw, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 19V813000 (Electrical System) and 15V879000 (Electrical System) however, the parts to do the recall repairs were unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced the failures listed in the recalls. The VIN was not available.

- Park Forest, IL, USA

We had the latest recall repair completed for stalling while driving, it was a fuel pump relay I believe. I think we had it repaired in February/March. However this morning while driving to work our jeep stalled while slowing down to turn, the battery stayed on but the engine completely stalled & the power steering went out almost causing us to drive off the road. Luckily the brakes still worked but we had a semi behind us that nearly missed us as it also turned onto the same road.

- Yale, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that on one occasion while driving, the vehicle stalled without warning. the failure mileage was unknown. Parts distribution disconnect. (RECALL RELATED INCIDENT) -

- Goose Creek, SC, USA

My vehicle headlights will go on and off. My vehicle at headlights will further flicker on and off if they stay on. My engine will also turn off about 2-3 times a month when braking approaching a stop sign. I-€™ll have to put my car in park and wait about 10 seconds and the car will start again.

- Wantagh, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called the dealer where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that parts were on back order. The contact experienced a failure related to the recall. The failure mileage was 144,600. Parts distribution disconnect.

- Union, NJ, USA

Keeps stalling, dies unexpectedly when the ECM fried and thus fried the alternator and the battery

- Fitchburg, MA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Krebs Chrysler Dodge Jeep Ram (100 krebs dr, gibsonia, pa 15044) was made aware of the issue. The contact was informed that the dealer only received one part per week. The contact was placed on a waiting list. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated he contacted the dealer multiple times and was informed the parts were not availble.

- Mars, PA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. Garden city Jeep Chrysler Dodge Ram (283 N franklin St, hempstead, NY 11550, (516) 336-4712) was contacted and the contact was informed that he would be placed on a list for when the part became available. An appointment was scheduled for the recall repair in April 2021 however, the day before the appointment, the contact was notified that the appointment would be cancelled due to parts not being available. Recently, the contact stated that the vehicle had failed to start-up after multiple attempts with the check engine warning illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 115,000. Parts distribution disconnect.

- Baldwin, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called South point Dodge Chrysler Jeep Ram service (5210 S ih 35 frontage rd, austin, tx 78745, (844) 496-4411) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

- Dripping Springs, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to champion Chrysler Dodge Jeep Ram (4505 w 96th St, indianapolis, in 46268, (317) 872-6200) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Indiannpolis, IN, USA