CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
6 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
64,425 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle stalls while driving. When this happens, it is very difficult to steer the vehicle safely out of harms way. I am in fear for the safety of myself and my family. I have had several close calls where we almost caused an accident. The fuel pump relay switch was replaced by recall and the vehicle is still stalling. I have contacted Jeep customer care via email and by phone and they will not give me a case number. I take the vehicle to the dealer and they cannot find anything wrong with the car. I don't want to sell the car knowing whoever purchases it could be seriously injured or killed.
The contact owns a 2011 Jeep Grand Cherokee. While driving 50 mph, the engine stalled without warning. After several attempts, the vehicle restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay and the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000. Updated 11/19/15
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 30 mph, the vehicle stalled. The vehicle would not exceed 30 mph with the accelerator pedal all the way to the floorboard. The warning lights were illuminated on the instrument panel. The contact was able to drive the vehicle to the dealer to be diagnosed. The vehicle was not repaired and the manufacturer was notified. The VIN was unavailable. The failure mileage was approximately 60,000.
This is the sixth time, today, 9/13/15. I haven't been killed yet, but it's a future possibility. My Jeep loses power and will not steer. It happened with my mom and my only child in the Jeep. Chrysler tells me every time to take it to the local dealer, quirk Jeep in marshfield, MA. I do. They run the ever popular 'diagnostics' and find nothing wrong with it. Yet, it keeps happening! the last time it happened, I was on the highway during rush hour traffic. State police would not allow me to wait for aaa so I had to pay out of pocket $120 to be towed off the road by some neanderthal in a tow truck. What can I do before I am killed by this vehicle? last time it happened was in early August of this year. I contacted Jeep with this email and was told to take it in to the dealer for 'diagnostics.' I did and they found no problem again! my Jeep is again losing speed and power steering. It is random. I am driving along and it loses acceleration and power steering. I am terrified to drive on the highway expect in the far right lane at minimal speeds. This is a problem because I am a travelling salesperson and must be on the road all day, five days a week. I travel up to 200 miles a day. As I indicated back in December, this is my fifth Jeep. Quirk says all the recalls on my vehicle have been done and their diagnostics can find no reason for the loss of power. However, it is happening and it is extremely dangerous. Originally, when this first started happening, shortly after I bought this pre-owned Jeep, I was told the tipm recall would correct these problems. Obviously, it has not. Addition, I have random issues with my key not working or my car refusing to turn on. I am a single mom who has to work. I do not have the financial ability to buy a new vehicle and junk this Jeep. I need this vehicle to work as it is supposed to work.
This is the second time I've been in my home which has a connected garage and gone out in the garage to find the engine running and I know for sure it was off when parked. I believe the issue is with the key fob and other items in my pocket it's possible to inadvertently cause the key fob's remote start to be pushed in the sequence needed to remotely start the vehicle. At that point the vehicle is running and you have no idea. This could result in death if the door to the garage leaks and there's a build up of carbon monoxide. I've also experienced beeps from the cars horn like you receive when locking the vehicle with the key fob so I know it was most likely inadvertently started. Very unsafe.
- Elk Grove, CA, USA
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The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 50 mph, the vehicle stalled and the steering column seized. The vehicle was able to restart. The failure recurred on six different occasions. The vehicle was taken to a dealer, where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 76,000.
Vehicle stalled on a busy road while traveling approximately 35 mph. I was decelerating approaching a traffic light and lost power steering, power brakes and engine shut down. After placing vehicle into park I was able to restart. This has happened twice in the last few months. The dealership is not able to replicate the issue or take further action to correct the issue.
While driving 55 mph on the freeway the ESC light came on and then my engine stalled, power steering and brakes shut off. I had to get to the side of the road and slowly coast to the exit! with my two kids (both under 4) in the car. Talk about scary!!!! I had my car towed to a Jeep service center and after 4 days with my car - they said they could not duplicate nor find any issues. I had to pay $200 for that answer.which I was not happy with!!! then today (July 12, 2015) while slowing down at a stop light - the same thing happened again!!!!!
I have a Jeep Grand Cherokee 2011, with 58K miles, and my "ser 4 wd" and traction control lights are on. What could be the cause of this" the truck shut off while I was driving. The dealers told me when they checked it they find nothing wrong and maybe the spark plugs needed to be change. My back up camera works sometimes. When I asked why is this happening they told me maybe the circuit board may be bad. My head lights keeps going out ever 3 months, when I asked they told me there is nothing wrong with the lights, I may need to changed the bulbs to Chrysler bulbs. What is going on with Chrysler vehicles and why every time you go to the dealer with a known problem, they charge you a diagnostic fee of $125"
On or about April 20, 2015 I had just driven my Jeep about 20 miles to get groceries came home unloaded and went back to start Jeep to go pick up grand daughter at school and the Jeep would not start. It would crank for about 30 seconds and then stop. Tried to start 5 or 6 times. Took my truck to get grand daughter. Called Chrysler and they sent dealer to get Jeep. About an hour later Jeep started then but they took it to check it out. After 5 days they told me I need a new battery. They wanted $355.31 for new battery. Took Jeep to 2 parts stores and they checked the battery and said it was stronger than what was posted on battery. On May 7, 2015 I was out at store and Jeep would not start. Tried about 6 or 7 times and then it started without my foot on brake but would not go into gear. Restarted and was fine. Called dealer and took back on May 8, 2015. Dealer kept Jeep over night and told me I needed a new battery. Bought a new battery through my son in laws shop cost me $122.14. The dealer charged me $90 for the test. So I am out of $212.14 as of now. Today June 13,2015 I went to start my Jeep and it would not start. Same as both times before. I know the problem is with the tipm and no test will show that there is a problem with it. Called Jeep hot line and they said there is no recall on this and no reports. To take it to the dealer and have them test it again that they could not help me with this problem because my Jeep was out of factory warranty. I only have 32989 miles on my Jeep. It only had 32627 on the second visit to dealer. I have extended warranty on the Jeep but they charge $50 if the test don't show up a problem. So I am between a rock and a hard place. Where do I go from here. I know there are a lot of reports on here about the same problem I am having. Thank you for your time.
The contact owns a 2011 Jeep Grand Cherokee. While driving at various speeds, the engine warning light illuminated and the vehicle stalled. The vehicle failed to restart. The failure recurred numerous times. The vehicle was taken to an independent mechanic, who diagnosed that the tipm was defective and needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 56,049.
On 5/25 approximately 2:30 pm while merging onto the highway vehicle stopped accelerating and steering locked up and engine stalled out while in the right lane of the highway. Had to drift over to shoulder on left hand side on highway where speed limit 65 mph but drivers often do 75-80 mph. Vehicle would not restart and had to be towed.
I had the tipm fuel pump relay bypass "fix" done last fall after failing to start a number of times. It has been recalled since I had the repair done. I am now experiencing the exact same problem. It fails to start a few times each week, eventually starting after several attempts. I've taken my vehicle to a local dealership a number of times and they can't find anything wrong (no error codes). This is an intermittent starting issue and apparently difficult to diagnose. It's almost certainly related to the tipm. I continue to pay diagnostic charges since no "codes" are registering anywhere. ($150) until they get a "error code", they claim there's nothing they can do and it's not covered by my extended warranty. The internet is full of similar complaints for this make and model year. I just want my car to start and run well!
The contact owns a 2011 Jeep Grand Cherokee. The contact heard a tapping noise emitting from the engine as it lost power. The contact mentioned that the seat belt, air bag, and check engine lights were also illuminated. The vehicle was taken to the dealer. The technician diagnosed that the head assembly needed to be replaced. No repairs were made to the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 120,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 70 mph, the check engine warning light illuminated. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 35,000. Updated 6/30/15 the consumer stated the dealer kept the vehicle for 92 days. Updated 07/02/15
Intermittently, the vehicle will crank but not start on the first try. Usually only happens if vehicle has been sitting for several hours. Sometimes it will start, but immediately stall.
Was coming to a stop, getting ready to do a left turn and the car engine went off and the steering wheel locked. Had to come to a complete stop and put Jeep into park to start it again. Started fine but was dangerous as this could have happened in the intersection. Could have caused a crash. This is the second time this has happened and took it in for a recall already regarding stalking issue. Please help
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle stalled several times without warning. The dealer was notified of the failure several times and indicated that the part was not available to repair the vehicle. The vehicle was not diagnosed and repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,900.
A D V E R T I S E M E N T S
- Simi Valley, CA, USA