Notes: The 2012 Grand Cherokee hasn’t seen the same complaint volume as the 2011, at least not yet.

It’s worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Sweedish Magazine’s “moose test”. the test measures a vehicle’s ability to swerve out of the way of an obstacle you wouldn’t want to hit while driving down the road … like a moose.


really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
17,602 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Jeep Grand Cherokee brakes problems

brakes problem

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2012 Jeep Grand Cherokee Owner Comments (Page 11 of 12)

« Read the previous 20 complaints

problem #22

Dec 142013

Grand Cherokee 8-cyl

  • 40,825 miles


I started car, backed out of driveway, attempted to stop car, brake hard but would not stop car, complete loss of braking capability. Also loud hissing noise coming from under car. Car was brought to elmwood Chrysler E.providence ri. Invoice no. [xxx]. cause found, brake booster and master cylinder faulty. Cost to repair $705.37. I checked on line for Chrysler recalls, found two mentioning problems with brakes in Jeep Grand Cherokee vehicles manufactured 11/2011 mfr on door is 11/11. Chrysler states recall id#102269 is in regards to brake boosters which is what went on my Jeep. As of 5/20/14 I have not received a recall notice, I sent all information and copies of invoices to Chrysler recall assistance center and Chrysler customer care on 4/3/14, received by them on 4/7/14, I received a call on 5/13/14, spoke with bill, case no. 24885879 assigned by Chrysler, he was very rude, keep trying to get me to say that the brakes were soft, there were no brakes, pedal was hard to the touch, but no stopping power. Told me brake failure was not covered by recall. I am completely at a loss, not only of my $705.37 but my respect and faith in Chrysler products, as from what I researched on line the recalls were for brake booster. Repair invoice states: Cause found, brake booster & master cylinder faulty. This is the second major safety issue with this vehicle the first was in 8/2013, vehicle would automatically drop into first gear, it was a terrifying experience being that I was on the highway traveling at 65 mph, to drop down to barely 5 mph, absolutely no acceleration, fortunately the solenoid-transmission & transuded-pressure sensor & nine other parts were covered under the warranty. I should be so lucky this time ! I feel that Chrysler has an obligation to stand behind it product when it come to the safety of the people who put their trust in them. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Pawtucket, RI, USA

problem #21

Feb 172012

Grand Cherokee

  • 23,000 miles
Reported a braking problem to Jeep dealership happened on 3 occasions on the parkway, fortunately I was able to control the braking by downshifting my Jeep. Went to the dealership immediately thinking my Jeep needed brake pads...which I paid to replace anyway to be on the safe side. There was a brake recall from Chrysler on 2012 Jeep gc & also reported the breaking problem to Jeep headquarters on 2 different occasions. I was told I would receive a recall notice, my reports are on file. It's almost 2 months & I still have not received a recall notice from Chrysler I don't understand what is taking Chrysler so long to send out recall notices when a braking problem is at stake & has been reported to Chrysler & the Jeep dealership. I also checked with my dealership today ( Apr 22nd) to see if Chrysler perhaps has sent the recall to them via messaging "????????? no luck Chrysler has my VIN # & report on file, however as of today I have not received a recall notice. Does Chrysler wait until someone has an accident before they send out the recall notices ?????????????"

- Hampton Bays , NY, USA

problem #20

Feb 032014

Grand Cherokee 6-cyl

  • 18,000 miles
While driving on an expressway, there was a backup of traffic and I went to depress the brakes. The brake pedal was so stiff it could not be depressed and the brakes did not engage. I kept my foot N the brake and still there was no braking. I let up my foot and depressed the brake pedal again and finally got the brakes to work. This has happened several times while driving this vehicle. I did contact my dealer and took the Jeep in for this problem. The dealer indicated that they could not replicate the problem while road testing and could not find anything wrong with the brakes.

- Warren, MI, USA

problem #19

Dec 182013

Grand Cherokee 6-cyl

  • 36,264 miles


Driving at road or highway speed, sudden application of brakes requires long distance to stop. Soft peddle and requires greater pressure for emergency stops.took to dealer on 28dec2013 and requested inspection and repair of brakes. Dealer analysis: "vehicle operating to manufacturers design." Experienced same problem in February and April 2014. Returned to dealer on 02apr2014 for oil change and complained of braking problem. Dealer verbal, no problem found.

- Leesburg, FL, USA

problem #18

Apr 012014

Grand Cherokee 6-cyl

  • 35,000 miles
My brakes feel very spongy when wet coming down a sandy hill I would not stop! also, steam comes out from under hood but not reading hot"?" happens a lot! smells hot when this happens! contacted walker motor sales in woodsville nh but he has nothing on recalls! there fore cannot fix the problem!!!

- Landaff, NH, USA

problem #17

Feb 102014

Grand Cherokee

  • 18,000 miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while attempting to engage the brakes, they failed to stop the vehicle in time causing him to driver through the stop sign. The vehicle was taken to the dealer; however, the technician was unable to diagnose the failure. The manufacturer was made aware of the failure and refused to provide him any assistance since the vehicle was not included in recall NHTSA campaign number: 14V104000 (service brakes, hydraulic). The vehicle was not repaired. The failure mileage was 18,000 and the current mileage was 20,000.

- Granville, OH, USA

problem #16

Mar 052014

Grand Cherokee 6-cyl

  • 50,000 miles


While my wife was driving the car with my 18month old son in the vehicle the brake stopped working. She was able to coast her way to the nearest dealership where it was determined that the power brakebooster went. This cost us $500 to fix because both the manufacturer and dealership said its not covered on extended warranty as its "ware and tear". in my opinion if the breaks of a 2012 car fail to work this is not ware and tear but a very serious and dangerous defect with the car. I am very concerned that this could happen again with a much worse outcome.

- Tinton Falls, NJ, USA

problem #15

Feb 172014

Grand Cherokee

  • 44,000 miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the brake pedal abnormally was depressed into the floorboard while the vehicle was parked. The vehicle was towed to the dealer, who advised that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000. The VIN was not available.

- Ellenwood , NJ, USA

problem #14

Jan 012014

Grand Cherokee 6-cyl

  • 49,000 miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the air bag sensor light was illuminated. The vehicle was taken to the dealer, who advised that the air bag control module had malfunctioned and needed to be replaced. The contact was also informed that the ABS and instrument cluster module software need to be updated to correct a defective ABS (anti- lock braking system). The vehicle was not repaired. The manufacturer was notified and no solution was offered. The failure mileage was 49,000.

- Roswell, NM, USA

problem #13

Mar 072014

Grand Cherokee 8-cyl

  • 52,000 miles
I experienced a 90% failure of the brakes on my 2012 Grand Cherokee this am. The vehicle which is normally not left outdoors at nigh was left outside last night and the temperature fell to -5 deg F. when I dove away this am and applied the brakes I had +/- 10% of the normal braking power and when I applied the brakes harder I could feel the antilock brake system kick in but still not braking. Once the vehicle sat in the sun and warmed the breaks functioned fine. My understanding from the Jeep forum is that this is a design issue with this year and model, according to my dealer there is no recall to fix it.

- Wilton, NH, USA

problem #12

Feb 262014

Grand Cherokee 6-cyl

  • 45,560 miles


My 2012 Jeep Grand Cherokee Laredo had a brake problem and the service dept at nielsen Jeep in East hanover, NJ, diagnosed it a brake booster failure. This is not a problem that should occur in a well-maintained 2 year old vehicle. The service manager (who was very nice and courteous) explained that the car is unsafe to drive (the brakes could fail) but that the part is not available anywhere. It is on national backorder and there is no anticipated delivery date. The dealer denied my request for a loaner car so I filed case # 24644312 with Chrysler to appeal for a loaner/rental car. Chrysler escalated my request to the "highest level" but then also denied the loaner/rental car. I need my car to get to work. While I can ask someone drive me to work for a few days, it is unreasonable to do so for an undetermined period of time. I have no choice but to pick up my car and continue to drive it until the part comes in. I hope the brakes do not fail in the meantime. The service manager told me there were also 3 other Jeep Grand Cherokee in the shop awaiting the brake booster part. I am filing this complaint because this is an unsafe circumstance and as I have learned, this is not isolated to only my vehicle. My hope is that Chrysler Jeep will provide an alternative transportation option to owners, such as a loaner car or rental reimbursement, while they are awaiting the part. Also, I hope for Chrysler Jeep to accelerate the manufacturing of this part. I think a recall is probably in order for the Jeep Grand Cherokee. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Chatham, NJ, USA

problem #11

Oct 182012

Grand Cherokee

  • 500 miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 70 mph, the brake pedal seized when depressed. The failure recurred sporadically over a one year span. The vehicle was taken to a dealer and diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 500.

- Seaford, NY, USA

problem #10

Jan 292014

Grand Cherokee 8-cyl

  • 48,000 miles
I started my vehicle up on a cold morning, -5 degrees. Brought vehicle up to 40mph, applied the brakes, noticed the pedal was stiff. Brakes weren't working, and dashboard brake warning light was on. Managed to stop and park vehicle. Brought to dealership last night (2/14/14) where vehicle was diagnosed with bad brake booster. Upon further investigation online, brake boosters were affected by cold whether all over the northeast part of the country. Vehicle was extremely difficult to stop. Service manager seemed familiar with the problem and reported that parts were being ordered from the manufacturer. I feel obligated to report this situation with the hope that something will be done about this problem before someone gets hurt.

- Middleport, NY, USA

problem #9

Feb 012014

Grand Cherokee 8-cyl

  • 48,000 miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while reversing, the brakes failed to respond as the brake warning light illuminated. The contact mentioned that the emergency brake was activated in order for the vehicle to stop. The vehicle was taken to a dealer where it was diagnosed that the brake booster needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 48,000.

- Middleport, NY, USA

problem #8

Feb 112014

Grand Cherokee 6-cyl

  • 74,000 miles
Brake booster failure. Dealer states "low assist". Jeep has no stopping power at all, pedal is hard and vehicle just keeps rolling. Parts are nationally backordered. From what I'm reading online this is a large scale problem. Moisture is getting in the booster and freezing, causing brakes to fail. I have a case number open with Jeep.

- Wyandotte , MI, USA

problem #7

Jan 202014

Grand Cherokee 6-cyl

  • 48,000 miles
I am the owner of a 2012 Jeep Grand Cherokee that at the time of the following incident had approximately 48000 miles on it. During our first cold weather in January 2014 I took the car out and when I went to apply the brakes I had to step on the pedal with all my strength to avoid hitting another car and then had to steer the car off the road to avoid a accident. I then parked the car on the side of the road and did not drive it the rest of the day. The next day when the temperature was warm again I had no problem with the brakes. A week later during another cold weather the brakes had the exact same problem making the car extremely dangerous to drive and a liability to both me and others on the road. I had the car towed to my local mechanic who said it was a problem with the power brake booster and that the booster had a faulty design that allowed water to get into it causing failure in freezing temperature and is not detectable unless the temperature drops below freezing which is a huge safety hazard. I contacted to Jeep to order the part and found out that it is on national back order due to a extremely high volume of parts failures in both Jeep Grand Cherokee and Dodge durango trucks. I barely avoided a serious accident in my truck due to a design flaw by Jeep that they refuse to correct which will lead to a unsuspecting person being in a serious accident because Jeep refuses to correct a known problem.

- Bronx, NY, USA

problem #6

Jan 282014

Grand Cherokee

  • 38,000 miles
I currently lease a 2012 Jeep Grand Cherokee Laredo and the other day my wife and son were driving the car and the brakes completely failed. They would not depress even at 5-10 mph and if completely slammed to the floor the ABS would pump bake fighting the brake pressure. They went through a red right and luckily were not hurt. Later the brakes begin working and we dropped it off at the service center. Once there they test drove it and almost crashed as the brakes would not work. They said it needs a new brake booster, but the part is on back order and there are actually 3 other cars at that service station which needs the same part. I have read a couple posts on various websites with people having the same issue. I was wondering if others have experienced the same issue? (on another note no one has been able to help us with either a loaner car or paying for a rental as the car has 38K miles so technically out of that's been fun). Thanks.

- Summit, NJ, USA

problem #5

Apr 052013

Grand Cherokee 6-cyl

  • miles
April 5, 2013, less than a year (purchased - 2012 Jeep grande Cherokee Laredo) the check engine light went on, took vehicle to service department, and informed my service provider (Jeep dealership) there is a "problem" with the cylinder head. Very disturbing because the vehicle was purchased brand new, less than 10K miles and already a major part must be replaced on a "brand new" vehicle. I am informed that is not a common, and there are several other owners with the same problem "check engine light on". repair took more than three days, because the entire engine must be taken out to replace these two cylinders. Very alarming and very concerned for the future of this vehicle, what else could possibly go wrong next? two months later, driver side seat must be replaced due to cracks in the "leather". two months after, brakes are making strange noises, acceleration very slow, stalls, must press very hard on gas pedal for vehicle to pick up speed, very frightening especially when entering the freeway. Door panels appears loose, the doors (3) will not stay open, requires extra push and hold before it stays open by itself. To close the door I must literally slam the door, otherwise not shut, very disturbing because my childrens sit back there. Hopefully this is my last encounter the cameras (back) of vehicle flash on and off, I am very concern especially when the position of the driver seat makes looking back very difficult, the camera cannot be functioning inefficiently. The vehicle has a 3/year or 36,000 mile warranty and with the amount of issues I have encountered I do not find that to be sufficient or even utterly appropriate. I purchased a brand new vehicle not a used. If there were no warranties I could not imagined paying out of pocket thousands of dollars on repairs.

- San Jose, CA, USA

problem #4

Sep 182013

Grand Cherokee

  • 25,000 miles
I am writing to you about an area of concern regarding my 2012 Jeep Grand Cherokee overland. For no reason I have a crack in my windshield while the car was parked. This crack extends vertically from the top center of the windshield around the rear view mirror and then extends horizontally the remainder of the way. I understand cracks happen, though when I did some searching around the internet, I notice that this is far from an isolated incident. I have found dozens of threads on the same topic...and not just a crack that appears for no reason, but all these cracks are in the same location. This is not a coincidence. Below are a few (one contains pictures). (scroll down to entry # 8-10) (scroll about halfway down) these pictures show an identical crack to the one that I have experienced. Also of concern is that in the one post the user states that the windshield is on back-order from Jeep...clearly Jeep is selling a lot of replacement windshields. As we all know the windshield is one of the most dominant safety features on a vehicle and it is clear that there is a defect in the vehicle that is causing these cracks, likely a structural issue with the Jeep Grand Cherokee. It would seem to me that an issue with a vehicle compromising the single most important safety feature of a car isn't to be taken likely and warrants investigation. I would be happy to provide you with pictures and can make myself available to speak at your convenience. Also you should note that upon taking my car to the dealer, they were explicit that this was not a warrant-able item, leaving me with no issue than to submit a claim on my insurance. Kind regards, steve gonda

- Tampa, FL, USA

problem #3

Jan 112012

Grand Cherokee 8-cyl

  • 300 miles
This Jeep was replaced because the prior Jeep was lemon law. The engine light appeared after about 3 weeks of purchase, the car was brand new. Like the last Jeep, it would stall causing loss of power brakes and power steering. The electrical system would also freeze (navigation and radio) constantly and would not fix itself unless the battery was unplugged. Shave Jeep in thousand oaks, ca upgraded the engine and navigation software, but problems resumed short after. Shaver Jeep then informed me that they would only look at the vehicle if the engine light was on. The engine light would go on and off so it was hard to time it right to bring it into the shop. Because of this "rule, " shaver Jeep will not acknowledge that the car has been brought in for repair 7 times. As of today, the car stalled on a busy freeway and put the passengers in danger. Constant engine code: Crankshaft position sensor.

- Agoura Hills, CA, USA

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