CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,602 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. While driving 25 mph, the vehicle stopped operating without warning. A burning odor and smoke emitted from the engine. There were no warning indicators illuminated. The battery was drained completely and the vehicle could not be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and drained the battery. The vehicle was repaired by the independent mechanic. The manufacturer and a local dealer were not contacted. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system). The failure mileage was 15,000.
The contact owns a 2012 Jeep Grand Cherokee. While driving 15 mph, the vehicle lost all power and stalled without warning twice. There were no warning indicators illuminated. The vehicle was taken to an independent repair shop, but was not diagnosed or repaired. Victorville motors (14617 civic dr, victorville, ca 92394 (760) 733-8484) stated that there were no open recalls on the vehicle. The manufacturer was not contacted. The contact referenced NHTSA campaign number: 17V435000 (electrical system), but the VIN was excluded. The failure mileage was 40,000.
Occasionally when trying to start, the engine cranks but does not turn over. On 2nd or 3rd attempt it starts. Concerned that this is related to fuel pump relay for which some vehicles have been recalled
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rockwall Chrysler Jeep Dodge Ram of rockwall Texas (970 East interstate 30, 75087) was made aware of the recall and stated that the parts were unavailable. In addition, greenville Chrysler Jeep Dodge Ram of greenville, Texas (5401 interstate 30 frontage road, 75402) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The vehicle was included in NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The interim notice indicated that the remedy and parts were not available. The contact was unable to schedule an appointment with a dealer for over five months. The dealer was not contacted because the interim recall notice stated that the remedy and parts were unavailable. The vehicle was driven to the contact's residence, parked it in the garage, and exited the vehicle. When the contact came back to the vehicle, a fire started under the hood, causing smoke to emit into the garage. The vehicle was driven out of the garage, parked in the driveway, and the flames were extinguished under the hood. The manufacturer was notified of the failure and provided a case number. The manufacturer indicated that an inspector would be sent to investigate the cause of the fire. The failure mileage was not available. VIN tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (team Dodge Chrysler Jeep of huntsville, 130 I-45, huntsville, tx 77340) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 877-426-5337 and stated that they were not able to confirm when the parts were to become available. A case number was not provided. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (priority Chrysler Dodge Jeep Ram of salisbury, 158 elm St, salisbury, MA 01952) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available and parts distribution disconnect.
Saturday while it was raining we were driving on the highway and all of a sudden our vehicle shut off, the breaks locked up. We were unable to put our hazards on and barely made it to the side of the shoulder, during this other cars were honking at us. We found out that our vehicle has a recall T36, while this isnt the only issue but there is no fix at this time till late February of 2018. The only repair that the dealership can do is put another faulty alternator our Jeep. This is not the first time this happen. In 2015, this same exact thing happen except we were on a side street. At that time the recall was not known. So if replaced this would be the 3rd alternator put in our Jeep. I do not feel safe driving it, and feel that Chrysler should replace our vehicle if the part is not yet created. They would like to repair the vehicle by putting in a faulty alternator, which could possibly result in another issue. While I do not feel safe in the car, I do not feel safe driving it on the highway, luckily the car around me were aware of the surrounds because we could have cause a crash easily since the hazards didn't work.
I own a 2012 Jeep Grand Cherokee VIN: [xxx] for the past several months since purchase, the Jeep has had issues starting and has stalled while driving at high rates of speed. This vehicle is not safe to currently drive and I am getting nowhere with the dealership (performance Jeep: Delaware, Ohio https://www.mopar.com/en-us/my-vehicle/recalls/search.html when clicking on this link and entering the VIN below it shows the recalls completed for our Jeep. The 2nd.pdf attachment (attached) shows the tipm recall was completed on 2/24/15. Our car is continuing to stall. ?the totally integrated power module (tipm) on your vehicle contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. What your dealer will do... fca will repair your vehicle free of charge. Your dealer will install an external fuel pump relay." Carfax attached. First, a Chrysler dealer tried reprogramming the computer module and then had to replace it in 2013. Prior to the February 2015 recall. (I assume what they identify as the engine/powertrain computer/module is the tipm module "I.e., the totally integrated power module.) issue 1 in August 2015, they replaced the fuel pump relay (I.e., the recall work). 2nd issue then, in April 2016, they tried to reprogram the engine powertrain computer module again, and again failed and had to replace it. Third issue we are now having issues with the vehicle: Fourth issue, still not fixed after taking it to performance Jeep on 3 occasions. There has been a class action law suit with a settlement. As I understand those terms, they include an extended warranty on fuel pump repairs for up to 7 years/70,000 miles. We are well under the 7 years/70,000 miles. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 20 mph, the battery indicator suddenly illuminated and a whining noise was heard coming from the engine area. Also, a burning electrical odor and smoke were present under the hood. The vehicle was driven to an independent mechanic who diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The local dealer (brown Jeep in patchogue, NY) and the manufacturer were notified in reference to the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number 14V634000 (electrical system) although the failure was identical. The failure mileage was 103,000.
Every single one of the warning indicators mounted in the dash are going off alternately in rotation, front collision and blind spot warning no longer work either. My vehicle is subject to the following recall, the Jeep, four months after the recall was an ounce, still hasn't supplied the needed replacement alternators specified in the recall: Manufacturer recall numbert36 NHTSA recall number17V-435 recall statusrecall incomplete, remedy not yet available
The car started out with intermittant locking and unlocking of doors, horn honking and side window unresponsiveness. It has graduated to daily intermittant ignition issues while stationary and stalling issues while stationary and in motion. I have been notified that it is a common problem with this make model and year with a bad tipm. I have also been norified that the recall has been denied and that the NHTSA doesnt think its dangerous for cars to randomly cut off and for airbags to randomly go off or not go off when needed. This isnt a common "wear and tear" issue and is dangerous, so I am disapointed in your findings.
Complete electrical power failure while driving on the highway 70 mph..no PCM as per the mechanic fried. Battery and PCM needed to be replaced. The alternator, as per recall replaced.but stated PCM and battery were unrelated. Cost to replace PCM 912 dollars, new battery 300 dollars. Not including costs for towing. Very dangerous situation not having power in the middle of a busy interstate 476.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. When the vehicle was placed in drive, the vehicle would suddenly stall without warning. The contact would have to place the vehicle in park or neutral to restart the vehicle. The contact called stateline Chrysler Jeep Dodge Ram (800 gold hill road, fort mill, SC 29708; 877-679-4176 or 855-900-4558) who stated that they had the proper parts to repair the vehicle, but would need to be reimbursed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the recall remedy may be available in the first quarter of 2018. The approximate failure mileage was 50,000. VIN tool confirms parts not available.
My 2012 Jeep Grand Cherokee stalls without warning for months now. Now it is starting to hard start or not start at all and continues to stall when I am driving. I have been to the dealership 10+ times and they have found "nothing wrong" but have attempted to fix other problems that I have had to pay for that have still not fixed the problem. It has not been able to be recreated even though they have kept it for a week multiple times and put hundreds of additional miles on it. This is a serious accident and health issue when I am driving on the street or highway from 25/35+ mph and all of a sudden it just stalls and there is not power stearing or control at all. It also "jerks" sometimes when I push on the gas when accelerating. There has been a recall regarding some 2012 Jeep Grand Cherokee but they say not mine. If I have continuously have this issue, why is mine not recalled as well"?" I do understand that vehicle recalls are VIN specific although the manufacturer could have placed a defect part into mine also. I have asked for a monitor to be placed on my vehicle to "get the codes if possible when it stalls" but have been told "no" 2+ times from the dealer. I do not have another vehicle to use when ever I need and have had to wait up to 2 weeks to get it to the dealer due to dealer rental availability.
Alternator / electrical issues- November 4, 2016 my wife was taking our son to school when she began getting a burning smell from under the hood. After dropping off my son, she pulled over and noticed smoke coming from under the hood. She cut the car off, initially thinking it just overheated. We left the car in the school parking lot overnight hoping it would start up the next day. I tried to start the car, but it wouldn't start and the key got stuck in the ignition. After having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall. This is my second time submitting this complaint with no response from your organization.
While driving maybe 30mph, I attempted to make a left turn when my Jeep immediately went dead (no lights sound or anything else) and the steering wheel locked up. I was able to move the steering wheel just enough to coast to the side of the road but couldn't straighten it due to the steering wheel not turning and car completely dying. I attended to jump it, but it wouldn't start even after being connected for 20+ minutes. When taken off the jumper cables, it would immediately die again. During this time, the windshield wipers would start without moving without me touching them. I had to have it towed to my house and the tow truck was also unable to start it or put it in neutral to get it on the truck. After a couple hours, I was able to jump start it with my portable jumper but it died completely after it was sitting for a couple minutes. Now being told it's electrical problems that caused this. I noticed another recall with similar problems but apparently mine has yet to be included in this recall of the alternator/electrical
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 25 mph, the air conditioning started to fade, the radio stopped operating, and the vehicle stalled. The police arrived and attempted to jumpstart the vehicle as smoke emerged from the engine compartment. The fire department arrived and extinguished the fire. The vehicle was towed to baxter Dodge/Jeep/Chrysler of Lincoln Nebraska where it was diagnosed that the alternator was damaged, which caused the battery to also damage the electrical harness. The contact also stated that a recall notification was received on 09/07/17 for NHTSA campaign number: 17V435000 (electrical system). The vehicle was repaired per the recall. The manufacturer was notified of the failure and provided case number: 32376399. The approximate failure mileage was 130,000.
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