CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,602 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 15V879000 (electrical system, interior lighting) however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Georgetown, TX, USA
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I currently have the 2012 Jeep Grand Cherokee and over the years, my vehicle has had a total of (7) recalls. Recalls: Brakes, electrical, etc. The most recent recall stated that the vehicle could stall with the risk of a crash! upon receiving my notification letter, I made an appointment with the anticipation that the repairs would only take 1 ' 2 business days. Unfortunately, the repair time was approximately 1 week through the weekend. I would like to express my un-satisfaction with the service at the Chrysler group llc (Chrysler) and at this time would like to escalate my concern as a complaint. I would like someone from the corporate office such a manager and/or director to contact me and explain why my issue can't be resolved. I would also like to register my complaint with BBB. I have attempted to contact Chrysler group llc (Chrysler) on many occasions to resolve my issue. I have purchased and leased several vehicles from Chrysler over the years, and now I am very disappointed with the response I received to settle my claim for rental car reimbursement.
My Jeep has been on recall for over 7 months to fix the sun visor electrical problem. I am told they are working on a permanent fix since the other two fixes does not work. This is a huge fire/safety issue and it seems Jeep takes forever to immediately repair any recall item. Here is a cut a paste: NHTSA recall number: Opens new window takes away from VIN lookup section> 15V-879 recall date: February 11, 2016 manufacturer recall number: R71 summary: The sun visors on your vehicle may experience a high resistance short at the sun visor vanity lamp wiring after a service repair to the sun visor, headliner or while gaining access above the headliner. Safety risk: This may result in an inoperative vanity lamp and/or an electrical fire. Remedy: A permanent remedy for this condition is currently under development. Fca is making every effort to finalize a remedy and obtain parts as quickly as possible.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 40 mph, the battery warning light illuminated and the vehicle stalled. The contact mentioned that all electrical functions failed. In addition, a burning odor was present. The vehicle was not able to restart. The vehicle was towed to a dealer where it was diagnosed that the alternator and battery had failed and the engine control unit was damaged because of the failure. The vehicle was not repaired. The VIN was not included in the NHTSA campaign number: 14V634000( electrical system). The manufacturer was made aware of the failure. The failure mileage was 100,400.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000(electrical system) and 15V115000 (electrical system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
When slowing down or coming to a stop, the vehicle's engine will turn off and power steering will not work. In order to start the vehicle again, I need to completely stop, put it in park and start the engine. This has happened on the street and freeway. It does not happen constantly. I have had times where it happens 2 days in a row, once a week, and once a month. I have taken the vehicle to a dealer a few times already, but they have not been able figure out what the issue is. After having the vehicle at the dealer for over 1 month, I spoke to a senior technician that works at the dealer and he said it is a known issue. He told me that vehicles with the 5.7L engine and the push to start button have been having this issue and the issue starts around 30,000 to 50,000 miles and they are not sure what is causing the problem or how to fix it.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. While driving 45 mph approaching a stop light, the vehicle stalled and the instrument panel lights illuminated. The gear shifter was placed in neutral and, while charging the vehicle's battery, smoke appeared under the hood on the front passenger side. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 73,000.
The contact owns a 2012 grand Jeep Cherokee. The contact received a recall notification for NHTSA campaign number: 14V391000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 30 mph, the contact heard a noise from the engine compartment. The contact had to maneuver the vehicle to the side of the road. The battery warning indicator and entire instrument panel illuminated. The vehicle stalled and would not restart, and was towed to the dealer. The dealer diagnosed that the alternator failed and caused the battery to fail. The manufacturer was notified of the failure. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 40,000.
The alternator failed when in motion on a city street and left me stranded in my 2012 Jeep Grand Cherokee V6 that has only 50,000 miles on it. There is an alternator recall out for most 2012 V6 Jeep, Chrysler, etc; however, I have been told that the recall does not apply for my vehicle for some reason even though I had the same issue as all the other vehicles that are included in the recall. I am hoping that they do right by their loyal customers and expand the recall to include my vehicle.
Problem stared approximately 2 weeks ago. The rear hatch on the vehicle would not unlock. Once I started the vehicle and drove it would eventually begin working again. Its beginning to happen more frequently and now the passenger and drivers door(s) are affected. I noticed in many Jeep forums that a strong possibility exists that the tipm is bad. I've already had my vehicle in for the tipm recall for the fuel pump. I didn't have any issues before the recall but now I'm noticing more "glitchy" electrical issues starting to pop up.
Jeep Grand Cherokee recall 14V634000. Chrysler sustains that my car doesn't qualify for this recall. While driving the battery light came on. Five minutes late the engine stalled. I tried to jump started but the jumpers got hot in a matter of seconds right after a connected them. After II disconnected the alternator cable the short disappeared and I was able to start the car.
The contact owns a 2012 Jeep Grand Cherokee. While driving 25 mph, the battery light illuminated. The vehicle made a humming noise and the vehicle stalled simultaneously without warning. The contact stated that the battery and the alternator failed. The power windows would not roll down when prompted by the driver. Furthermore, smoke appeared under the hood near the engine. The vehicle was towed to the dealer. The manufacturer was made aware of the issue. The VIN was invalid. The failure mileage was 57,459.
A D V E R T I S E M E N T S
- Allison Park, PA, USA