Notes: The 2012 Grand Cherokee hasn’t seen the same complaint volume as the 2011, at least not yet.

It’s worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Sweedish Magazine’s “moose test”. the test measures a vehicle’s ability to swerve out of the way of an obstacle you wouldn’t want to hit while driving down the road … like a moose.


pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Jeep Grand Cherokee fuel system problems

fuel system problem

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2012 Jeep Grand Cherokee Owner Comments

problem #4

Jul 012015

Grand Cherokee 4WD 8-cyl

  • miles


2012 Jeep Grand Cherokee. Consumer writes in regards to replacement parts not available to complete fuel pump relay recall notice. The consumer also received recall # 15V115000. Updated 09/18/15 the consumer stated the vehicle was taken in to have 3 safety recall repairs completed. Updated 3/23/2016

- Plantation, FL, USA

problem #3

Sep 102012

Grand Cherokee 8-cyl

  • 500 miles
Multiple incidents - stopped at corner heading uphill. Happened to touch both brake and gas pedals at the same time. I found that when going into the intersection at the change of light, no gas (propulsion) for approx. 5 seconds. Complained to service mgr. He advised he had heard this before and would contact Chrysler. Never heard from him again. Over the two years this problem occurred about 4 times. I have since been told that Nissan has also engineered this into their cars as if this makes it right.

- Tucson, AZ, USA

problem #2

Jan 162013

Grand Cherokee 8-cyl

  • 7,000 miles
This Jeep has remote key-less entry/engine start. The engine cannot be turned off unless the gear shift is in park. If the throttle stays open causing unintended acceleration, one cannot turn the engine off. This could result in one or more deaths and/or serious injury! if one had an accident causing the engine to rev up due to a jammed gas pedal, how do one turn it off" Chrysler customer service was contacted about this issue and their response was "the characteristic you describe, however, is a function of your vehicle's design and there is nothing that can be done to ?fix" the condition." Reference number: Email case number: Supplied upon request. In other words they don't care about this safety issue! I have another car that can have the engine turned off, but it is a standard transmission. Madza's can be turned off while in drive with automatic transmissions. This Jeep was purchased in the usa.

- Brantford, NY, USA

problem #1

Jun 032013

Grand Cherokee 8-cyl

  • 10,900 miles
Problem developed just after 10,000 miles with mild vibration on acceleration. Problem persisted and got worse. I had vehicle checked by dealer and head mechanic at 15,000 when in for oil change. Definitely was a problem, took a day to diagnose with help from Jeep. /Chrysler said it was failure of the transfer case/drivetrain control module. It took from June 25 until August 19 to obtain new module. During that time vehicle vibration worsened further requiring backing off on acceleration and then continuing acceleration to get up to highway speed. Very much like riding on a bad washboard road plus noise coming from under front and then additional noise from rear. When going up moderate inclines back end began strongly vibrating to the point where it felt back end was going to start hopping plus a clunk noise. Backing down acceleration and then reaccelerating would lessen problem but still made vibration. Final cause after repair: Cause listed as broken propeller shaft with universal joints, replaced transfer case to rear axle; replace rear prop shaft due to carrier bearing failure causing vibration; replace final drive control module per diagnosis for shuttering in driveline. Vehicle has 17,578 miles at repair completion. Problem appears fixed in the first 500 miles I have driven since repair.

- Conifer, CO, USA

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