CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
7 / 0
Average Mileage:
50,934 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving the the interstate my battery light went on a few minutes later an image of a lightning bolt hit the battery and I lost complete power. Took it to the Jeep dealership took over a week to tell me its the PCM and that it had nothing to do with the alternator. Today I can pick up the car. They dated that I can pick up the car and then they told me my battery is very very week. They also assured me that one things has nothing to do with the other which is total bull, .
My car turns off while driving differnt times of the day could be in the morning or could be during the day. It just shuts off with no sign the lights are on in the front the radio is still on its happened several times. Some times does not want to start randomly... this is my 3rd time taking it into the dealer with this same issue and they keep saying nothing is wrong with it. This last time I was on the freeway and it just shut off. I just want them to repair it. The fist time I took it in I want to say I was under the warranty miles around 34 or 36000 I am going to confirm with the dealer.
I contacted chrystler and they refused to do anything. My leather dash is pulling up. There are tons of examples of this happening when you search the internet.
Water entering vehicle and collecting in the storage by the garage door opener control. Now also have a mildew problem. Scared of electrical shock and inhaling dangerous mold.
Leather dash is bubbling and becoming disconnected from the underlying surface. No dealer will replace it in my area and calling Chrysler directly didn't accomplish anything either. The value of the trade in has been severely impacted and isn't covered under the extended warranty as it is considered normal wear and tear. I'm the 2nd owner and bought the vehicle with 57K miles. The problem started about a month after I took ownership.
- St Petersburg, FM, USA
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Heard a loud 'bang' under the hood while cruising @ 72mph on a New Hampshire inter-state. Immediately lost control and crashed into a guard rail, bounced back into the highway, hit the guard rail again and wound up backward into the guard rail. Some witnesses stated that they saw fire and smoke under the front of the vehicle.
We have had this Jeep grand cheroke service three times and before having it service, the car has cut off while driving on the highway without warning.
My alternator and then my ECU computer were damaged exactly in the same way that was described in the P60 recall. Unfortunately I realized that my VIN is not listed in the recall. How can I get reinbursed from the dealer all the expenses that I paid if my VIN is not in the recall although it has the same damaged that is described in the P60 bulletin, please advise marcelo
I went to push the brake pedal and pedal is stiff and will not push down. Jeep doesn't want to stop. Almost crashed into car in front of me. I have had no brake work at all.
Vehicle stalled twice while driving. Once while turning left on a city street and once while breaking hard to stop at a stop light. Dealership cannot find a cause and cannot duplicate the problem while in their possession. Jeep customer service says it is a known issue with no known cause. All recalls are up to date.
On 10/15 at approximately 9:30 pm a fire was noted with smoke coming out of hood while entering my garage. I shut off engine and thick white smoke filled garage. Aaa was called and came at 10:15 pm. Aaa tech diagnosed it as an electrical fire and refused to touch the car. Aaa was subsequently called on 10/26 when car was towed to Jeep dealer. Alternator, PCM ( electrical "brain") and battery( which was fairly new) were replaced at a cost of $1141.82 complaint filed with Jeep - complaint #30355332. Jeep declined responsibility.
Car was making humming sound during a 3 mile drive to work. Leaving work that same evening, car hummed for a few minutes and the red battery light came on. Drove home the 3 miles and my husband could not get any "codes" to come up on the reading device he plugged into the car. Next morning drove 2 miles and the light light came on again, no codes again. Two hours later drove 3 miles to hair salon, light came on and when I parked and turned off my car, steam/smoke started coming out the front of the hood. Luckily a pep boys was in same shopping center they came to assist me. They tried to start my car to drive it a few doors down to their shop, car was completely dead and would not take a battery charge after trying over and over again for a few hours. Finally had a tow truck pick it up to move a few doors down to pep boys. They replaced alternator and battery and now the light has come back on again, the day after picking it back up. Further tests are not being done, but replaced the alternator and battery at a cost of $938.
For the last 30,000 miles the car stalls while driving; mostly when slowing down to make a right turn. I have taken it to the dealer several times and they can't find anything wrong. The car is now doing it more often and I am concerned that I can get in a car accident. This week stopped on Monday August 15th and Thursday, August 18th both times during a right turn; the first in the afternoon turning on city street and today turning from the highway, from a speed of 55mph to 25mph. The car has 58,000 miles and I don't feel safe driving it. Every time I slow down for a turn, I am concerned that the car may stop. The dealer has had the car for over a week twice and they can't find the problem. What should I do next?
Leather on dash started wrinkling/bubbling then just peeled back (leather dash has delaminated). I am being told the wrinkles in the leather dash could cause an irregular passenger airbag deployment. Dealership rick hendrick of charleston and hoover of summerville only concerned with proper deployment of passenger airbag. Leather dash coming loose with significant wrinkles and distortion. Will affect passenger airbag deployment per design intent due to deviation in tear seam geometry. Research states the dash problem is a result of a supplier not performing the correct application of adhesive and cure procedures.
My leather on dash started bubbling then it just peeled back (leather dash has delaminated). I am being told the wrinkles in the leather dash could cause an irregular passenger airbag deployment.
Uconnect is no longer working, looked online and in Jeep forum many people have been complaining about this problem for years and Jeep and iphone are well aware of the problem, I called the Jeep uconnect telephone number and if they cannot do a soft reset you must go to the dealer to fix the problem, if you are out of warranty you must pay, has been going for a long time and ties back to iphone issues with iphone updates. When asked why I need to pay for a service that needs to be reset due to a manufacturer problem I was informed that this is just the way it is.
Repeated recall P36 (executed) then R71 for vanity light wiring. I don't understand why the manufacturer can notify and then postpone any fix for nearly a year! this problem was supposedly fixed with recall P36 and can result in a vehicle fire, now a new recall R71 is issued that will not be executed for nearly year. What am I supposed to do carry a fire extinguisher?
A D V E R T I S E M E N T S
- Berwick, PA, USA