CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
7 / 0
Average Mileage:
53,337 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Dashboard pad cover is wrinkling and detaching from the dashboard top. The area most effected is on the passenger side. The covering has detached about 2 inches away from the windshield and has detached from the air vent cover. The detachment has caused the air vent cover to rise. The air vent cover is no longer flush with the top of the dashboard. While driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when I'm checking the right side or viewing the right view mirror. The service dealer at Koons Tysons Corner, VA was notified in May 2020. I was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. On December 28, 2021, the service center stated the Dashboard Pad Replacement was expected June 2022. Now, each time I call reference the replacement, I'm told the vehicle is on a waiting list or I get a service person who has no knowledge of the recall or issue.
I recently hit 100k and my jeep has been stalling. The first time it happened I was goi g about 45mph then stopped in traffic. I went to accelerate and nothing. It didn-€™t sputter and no lights came on saying anything was wrong. Input it in park, pushed the button and it started back up. A few weeks later, I pushed the button to start it and nothing happened. It did not even turn over. Again, I was able to push the button and start it. The most recent time, a month or so after, I came off the freeway and was slowing down. Again nothing to alarm me of it dying, just died and my power steering went out. I pulled over, put it in park and restarted it without issues.
I've tried 6 times in 3 years to get my recall done since I learnt of my fuel relay. Now according to my mechanic my catalytic converter is messed up due to waiting on the recall. The first 3 times was back ordered, the 4th time I went to my appointment and was told there computers were messed up just needed to see the car to still be on recall list. 5 and 6th time they never got part in. This recall is messing up my car. My check engine light will not go off due to the converter due to the fuel relay. If my check engine light is on I can't remote start it in cold weather. When will I be able to actually get my recall done before it messes up more of my car.
My 2012 jeep SRT8 will be driving n jerking and feels unsafe think gotta be a n23 transfer case or final drive ordeal they have with different year not my year but should be and I don't feel safe at all n I paid a lot of money for this premium vehicle and getting run around and serv 4wd and traction control off n fcw off pops up after few minutes all at same time got transfer case control module coming in mail hopefully it works but if not it's gotta b update or flash transmission update but it'll literally be surging and when slowing down it'll fell like it's getting shift in wrong gear it's crazy
- Mckean , PA, USA
Search CarComplaints.com for these popular complaint phrases...
The entire leather dash has become the delaminated they had issued a recall on us for a six-month period in early 2020 they kept pushing back saying they didn-€™t have the parts and six months lapsed I am just worried if I were to get into an accident that the airbags on the passenger side would not operate properly due to the fact that all the leather has sagged and become unglued how can a manufacturer only make a safety recall good for six months the mechanic told me it-€™s because they only have a certain amount of budget on labor and parts to do safety recalls and that the shops don-€™t want their time taken up because it is such a time extensive process there were thousands of vehicle-€™s affected and a lot of them were unable to be fixed because of part shortage and the six-month timeframe they gave everyone How do I get this fixed without paying $3000
Vehicle has inexplicably, and randomly stalled, and lost power steering and power brakes while operating. This has happened on multiple occasions, during random times of the day/season, while in movement, and while stopped at a traffic light/stop sign. There is no rhyme or reason to how or when this happens, and frustratingly cannot not be reproduced by a mechanic or dealership. When it happens, all other systems that were operating continue to operate (eg. radio stays playing, climate control (AC or heat), and the instrument panel doesn't indicate that anything is abnormal. Safety is a huge concern, as its difficult to control and/or slow the vehicle down, and we have barely avoided collisions. It has been taken to a dealer on multiple occasions, but to no avail, as the condition could not be reproduced. Other than the dealership's service department, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. We took ownership from the vehicles first and only other owner (my father in law) upon his passing back in April 2018. The condition happened within months of taking ownership, and has happened at least 8-10 times since then. The vehicle is available for inspection upon request. We would like to sell the vehicle (for this, AND other reasons), but do not feel comfortable selling an unsafe vehicle to anyone. We have incurred rental car costs while the car is in the shop for diagnosis. Upon a quick search online, there was quite a bit of evidence of this condition happening with others.
The recall is V62 but after the recall was preformed the vehicle is doing the exact same thing. While slowing down and braking the vehicle will stall without warning, with the vehicle not running the steering and braking systems are disabled which makes getting out of danger impossible. The vehicle needs to come to a complete stop, be put in park, then be restarted. This will be the third time this happened. I had the recall done then I had to pay the second time to get it fixed and now I need to bring the vehicle back to the dealership for the same issue. Chrysler will take no responsibility for the issue.
When purchased vehicle was told to take it to local dealer. Vehicle was taken to local dealer on May 2021. To this day, they claim that they are still waiting for parts. I am 80 years old and disabled and stressing big time because I keep receiving information on mail stating that my vehicle is not safe. I have called your number and all I was told that they are waiting for parts. Please help. Thank you.
Since purchasing this vehicle, the entire wood trim inside the vehicle has broken off chunk by chunk and continues to do it. It started with the front around the start button and has worked around to the passenger dash and now is falling off on the doors. Sometimes I will get in my vehicle and see a piece of wood on the floor board. Dealership states that only the carbon fiber trim on the SRT is covered but not the wood for my 2012 Jeep Grand Cherokee Overland. First started when my leather dash started to bubble and wrinkle up. Also, the plastic vents on the dash broke during the leather dash bubbling up and once that was fixed by recall, dealership stated that plastic vent is not covered even though it is caused by the leather wrinkling and bubbling up.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 19V813000 (Electrical System) the vehicle stalled intermittently. The contact stated that while driving at various speeds, the vehicle stalled intermittently while decelerating. The vehicle was taken to the dealer on four separate occasions and the fuel pump relay was replaced twice however, the failure recurred. The dealer was unable to duplicate the failure. There was no fault code detected. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The contact was informed that since the dealer was not able to plicate the failure, no assistance would be provided. The approximate failure mileage was 142,000.
I have repeatedly tried to get the recalls fixed for my 2012 Jeep Grand Cherokee, but all of the local dealers tell me Chrysler is only releasing one part per month per dealership and to just "wait!" I do not feel safe driving my vehicle. My vehicle is getting older, and other things keep needing to be repaired on the vehicle. It is just a matter of time before something bad happens to me. If they know there is a problem, how are they getting away with only releasing "one part per week" to each dealership across the country" This is gross negligence on Chrysler's part and a waiting game for something catastrophic to happen to people like me. Can you please offer a solution? I'm not as concerned about the visor. Should I be concerned about about the other recall besides the fuel pump" When I call the dealer, they say when the V62 part "for me" comes in, they will do all the recalls together, but I'm on a list "with a 100 people before me!" That is so unsettling...it could be more than a year!
There were two recall in late 2019 from fca for my Jeep. One has been for the fuel pump relay which Jeep has the part but I've been unable to schedule for repair because the Jeep dealership said they cannot get the part and blames Jeep (fca). Fca blames the dealership. The second recall was for the dash pad peeling up, which requires a new dash pad. Again I've been trying to schedule this for 1 1/2 years and again the dealership blames fca and fca says the dealership isn't ordering correctly and fca has recently told me that "someone" at Jeep has been cancelling the orders submitted without explanation. The fuel pump relay is a safety recall going on for the past 1+ years. The replacement dash pad has prevented me from trading in or selling my vehicle because the problem has negatively impacted the value of the vehicle.
To whom it may concern, I am writing this letter in regards to my previous vehicle that was involved in a accident. This vehicle had no work done, meaning the recalls on it were never done.and for that reason, I hold the manufacturer responsible for not making sure the previous iwners/dealers are held accountable for their actions. There were a total of 10 recalls on this vehicle starting from 9-26-2011 to 11-14-2019. And for that failure, it lead to an almost fatal accident of my lived one. I have all the necessary paperwork concerning this matter.
My car began shuddering, the deal of driving a boat almost, feeling like the transmission is in a lower gear but not as rough. The dealer preformed recall repair fsa 14M02tsb 16-0129 today in denton. I drove home the 35 mi. And, although improved still felt the same. My boyfriend researched other bulletins and recalls. Then jacked the car up and saw a leak relating to 14M01tsb. I called but was told since I have 127798 mi and it has been more than 10 hrs, this no longer applies. There was no warning or coded related to these issues and I feel that these 2 issues are related to each other and 1401tsb should be extended to accommodate customers who have this issue but weren't aware as diagnostics do not show there is a problem and the leak is not severe enough to notice driveway spots. The only code of my car is an oxygen sensor code that showed up after the dealer repair today. I have seen many people who has this exact same issue therefore it is an ongoing problem that Jeep manufacturers are fully aware of. I request that the previous 14M01 be extended to cover all parts, repairs and labor related to this issues for these vehicle owners. I am just outside the coverage of this bulletin and had my boyfriend not jacked up the vehicle and checked himself after researching the bulletins, we would still be unaware of the actual problem. I, and other owners need the problems address in bulletin 14M01 remedied by warranty extension or other satisfactory means to cover a problem that the manufacturer is fully aware of.
I was driving on a city street when the vehicle lost accerlation. No check engine light. I stepped on gas it wouldn't accerlat. I then pulled the vehicle over to side of street. Put it in park and then turn it off. Then I restarted the vehicle and a lighting bolt came on dash. I couldn't gain speed, the only thing my vehicle did was roll in drive not speed at all.
Starting early in 2019 my vehicle started having issues with staling. A recall (V62) was issued to resolve this issue. My vehicle was "repaired " per V62 resolution on 1/5/2021 @ corinth cdjr in corinth Ms. Since, the 5th my vehicle has stalled 10 times in less than 100 miles driven. Generally while breaking on an incline or decline. Including 2 times today while taking my kids to school.
4X4 serivice on my 2012 Jeep Grand Cherokee turns on all the time and I'm worried it won't ride the same in the rain when it has to run with all 4 wheels and it's just running with 2 while driving I'm really concern
NHTSA recall number 19V-813 recall date: November 14, 2019 repair parts are still not available after one year. Vehicle has experienced stall while driving and now does not start. Dealership offered to tow vehicle to dealership but no estimate on time for repair. Recall R09 was previously completed.
A D V E R T I S E M E N T S
- Cornwall On Hudson, NY, USA