CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
3 / 17
Injuries / Deaths:
7 / 0
Average Mileage:
64,198 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento electrical problems

electrical problem

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2011 Kia Sorento Owner Comments (Page 4 of 11)

« Read the previous 20 complaints

problem #155

Nov 152018

Sorento

  • 98,000 miles

A D V E R T I S E M E N T S

My driver side door will not open from the outside. I have two small children and I'm afraid to put child lock on because this is a common problem according to my research. I haven't gotten a recall for this problem and it makes for a very dangerous maybe deathly situation. Horn doesn't work.

- Columbus, GA, USA

problem #154

Sep 102019

Sorento

  • 128,000 miles
Kia was purchased less than a year ago. This is the third time it was taken to a dealership to get checked. Car engine light comes on and loses power and keeps going into limp mode. It is a safety hazard and must be dealt with. Today while in the passing lane car lost all power and would not move. I was driving about 45mph and it wouldn't go. A tractor trailer was speeding behind me and nearly rear ended me as I was in the passing lane and couldn't make it go again to pull over. When I eventually got it to pull over it was idling high and did not sound right. Mechanic came and placed vehicle on computer and again three codes came up including engine power failure and limp mode. I could have been seriously injured due to Kia lack to repair this defect and this could be a lawsuit waiting to happen. I want to be reimbursed for repairs or an allowance toward a new vehicle purchase.

- Frackville, PA, USA

problem #153

Aug 022019

Sorento

  • 90,000 miles
I brought my vehicle into Kia for several recalls. One was the door locks being faulty. I said I had no problems but they decided to replace them anyway. Now my rear door lock is broken. The other issue is when accelerating the engine revs. It only happened a couple of times at first, but now it happens every time I drive. It seems like the pedal is getting stuck. My last issue is the air bag. I was rear ended on the highway and pushed into the car in front of me. The whole front end was banged up and the airbag never opened.

- Hicksville, NY, USA

problem #152

Aug 272019

Sorento

  • 130,000 miles

A D V E R T I S E M E N T S

Drove truck to bank and now they are telling me that my BCM body control module is bad. I had a tow truck driver tell me that I was the 10th vehicle he has picked up with the same problem. My vehicle was stationary in a parking lot.

- Dover, DE, USA

problem #151

Jul 292019

Sorento

  • 98,000 miles
My room lp fuse keeps blowing. It had a recall for the same problem. I went out and started my car and seen that the clock and interior lights were not working. I pulled fuse put a new one in and when I started it again it blew again. Then the airbag light came on and it is staying on. I have replaced the room lp fuse about 12 times. It was a recall got fixed and having the same problem again.

- East Berlin, PA, USA

problem #150

Aug 202019

Sorento

  • 130,000 miles
The alternator in this vehicle had died now 3 times in the past 4 years, causing the car to shut off while driving. The alternator goes from working to completely dead. The first time this happened the car had around 65,000 miles. The second time it had around 128,000 and this last time around 131,000 there was a recall listed for the original alternator but Kia claimed it did not apply to our car even though the manufactured date fit within the listed months.

- Alexandria, PA, USA

problem #149

May 062019

Sorento

  • 144,000 miles

A D V E R T I S E M E N T S

Airbag did not deploy during accident. Before accident airbag light was on and steering wheel functions were working (cruise, horn, volume ect.) driver side window would not roll up.

- Fayetteville, AR, USA

problem #148

Jan 032019

Sorento

  • 156,000 miles
The driver air bag light came on and will not go off when I turned on the vehicle one morning.. at the same time, all of my electronics on the steering wheel quit working ( cruise control, blue tooth, radio). I was told this is a clock spring issue and has happened to many 2011 Kia Sorento owners. Is this not a recall?

- Salisbury, MD, USA

problem #147

Jul 032019

Sorento

  • 100,000 miles
The vehicle's airbag light turned on when stationary (as I started the car) and remained on at about 100,000 miles. Mechanic inspection yielded issue with steering wheel clock spring. Mechanic ordered part from Kia dealership but there is a manufacturing issue and the vehicle has to be retrofitted to fit the part. As of 8/5/2019, there are no unrepaired recalls on this car or for this specific safety issue, but years of documentation of complaints for it, and it is a manufacturing defect. Why hasn't this been added as a formal recall? have not checked cruise control or horn, but volume controls on steering wheel still working. Passenger airbag light sometimes off when passenger is on seat, sometimes on when no one is in seat.

- Alexandria, VA, USA

problem #146

Jul 272019

Sorento

  • 20 miles
Takata brake lights not working bought 3 since jan2019. Got brakes done in 2018 but pedal still moves at red light car moves forward. I mash breaks harder. Engine shakes or jumps. Ignition switch won't turn on car it don't crank up key was remade a yr ago. Ignition started back working well but 6months ago same problem again. Today I was stuck 3.5hrs.horrible please help my Sorento is loved by me. No one contacted me on these issues im having.

- North Charleston, SC, USA

problem #145

Jan 022019

Sorento

  • miles

A D V E R T I S E M E N T S

Door's fail to open- modular that controls opening and closing doors has failed entry doors cannot open or closed doors I have one door to get into the car and out this is a big safety hazard

- Vancouver, WA, USA

problem #144

Jan 012019

Sorento

  • miles
The volume control on steering wheel, and other electronics will randomly malfunction. Had where I would have crusie control on and turn the turn signal on and it would shut off the cruise control (only the left turn signal would cause this). The volume on steering wheel, you would go to turn it up and it would turn it down instead, lights on dash such as the steep decline light, brake light will randomly turn on and it is not even being used.

- Millmont, PA, USA

problem #143

Feb 042019

Sorento

  • 115,000 miles
My struts make my tires pop at least every two weeks got them replaced over 10 times and also my fuel injectors have been replaced and still give off a stinky smell it may result in getting another catalic converter

- Springfield, IL, USA

problem #142

Mar 012019

Sorento 4-cyl

  • 45,000 miles
I AM NOT ABLE TO DETERMINE IF IT WILL BE COVERED OR NOT. MOST LIKELY IT WILL NOT BE COVERED BECAUSE THE CS1603 CAN ONLY BE COMPLETED ONCE, AND ONLY UNDER THE 5 YEARS/ 60,000 MILE WARRANTY. THE VEHICLE IS CONSIDERED OUT OF WARRANTY BY THE YEAR AS IT GOES BY THE ORIGINAL WARRANTY START DATE OF 06/04/2011. HOWEVER, WE CAN LOOK INTO POSSIBLE GOODWILL ASSISTANCE WITH THE REPAIR THAT IS NEEDED. OF COURSE I AM NOT ABLE TO GUARANTEE ANYTHING UPFRONT. KIA MOTORS AMERICA, INC. 111 PETERS CANYON RD IRVINE CA 9260 ON FRIDAY, APRIL 5, 2019, 8:43:00 AM CDT GOOD MORNING, I WOULD RECOMMEND TAKING THE VEHICLE INTO YOUR LOCAL KIA DEALERSHIP TO HAVE THEM DIAGNOSE THE CONCERN. TYPICALLY, THE REPAIR CAN ONLY BE REPAIRED ONCE, BUT THEY WILL BE ABLE TO DIAGNOSE IT TO SEE WHAT IS CAUSING THAT TO OCCUR. I AM NOT TECHNICALLY TRAINED IN MY OFFICE, SO I AM UNABLE TO DETERMINE IF THE CS1603, OR RECALL, COULD BE CAUSING THIS OR NOT. A KIA DEALERSHIP WOULD BE ABLE TO DETERMINE THAT. IF YOU NEED ASSISTANCE SETTING UP AN APPOINTMENT PLEASE LET ME KNOW, AND I WILL BE MORE THAN HAPPY TO HELP. SUBJECT: RE: 13091874 YES, MY CONCERN IS THAT I TOOK MY 2011 KIA SORENTO INTO THE LOCAL KIA DEALERSHIP FOR A DOOR LOCK RECALL WHILE I WASN'T HAVING ANY PROBLEMS. THEY DID A REPAIR. NOW, EVERY SO OFTEN, THE ONLY DOOR LOCK, WHERE YOU CAN PUT A KEY IN, YOU TURN THE KEY, AND NOTHING HAPPENS. THEN YOU TURN THE KEY AGAIN AND THE FRONT AND BACK DOOR LOCKS WILL UNLOCK. IN SOME CASES NOT. SO, I AM NOW HAVING PROBLEMS WITH THE DOOR LOCK SYSTEM WHERE BEFORE THE RECALL I HAD NONE. SO, I AM WONDERING IF THERE IS ANOTHER RECALL, OR WHAT IS GOING ON"??" Consumer stated vehicle has not been repaired.

- Racine, WI, USA

problem #141

Jun 042019

Sorento

  • 101,300 miles
My vehicle was parked in my driveway. Had driven day before. Went to start and hear clicking noise like starter problem. Call tow truck to take to shop $92.32. Short in wiring down by starter assembely. Required repair and retest of system. $311.39

- Puyallup, WA, USA

problem #140

May 142019

Sorento

  • miles
I have a head lights that keep going in and out. I have had it repairs a lot of times but it keeps doing it. Ithen got a paper in the mail for a extension on the lights for my model vehicle cause the connectors in the headlight assembly needed to be replaced so I took it to Kia. They told me that because I had it fixed so many time that theres not enough wire to replace it again this was on May 14 2019 and they said that my whole headlight assembly needed to be changed in order to fix it but they would have to ask Kia for coverage. On May 30th I called again to see if they were gonna cover it and they said no even tho this a safety concern. That because I didn't go to them to fix it in the first place they wont cover it.

- Fort Fairfield, ME, USA

problem #139

Dec 202018

Sorento

  • miles
Passenger side rear door locked, unable to open from outside or inside manually or with remote. Previously door was repaired due to recall, door handle broke off also door locks malfunctioning. Vehicle stationary or in motion wont open. Please advise.

- Miami, FL, USA

problem #138

May 012019

Sorento

  • 170,000 miles
I was driving down the interstate slightly uphill. At about 55 mph when my Sorento began to loose power/speed. Before I could pull off onto the shoulder smoke began coming in through the a.C vents. When I reached the shoulder and opened the hood the back right end of the motor was on fire from the wiring harnesses. I was able to put out the fire. Upin a mechanic looking at it I was told it had thrown a rod and most likely the fire.

- Maryville, TN, USA

problem #137

May 012019

Sorento

  • 170,000 miles
'tamara recall' I was traveling up the interstate slightly uphill at 55 miles an hour when I begin to lose power\speed and before I could get it to the shoulder it lost all power to gather and smoke started coming in the ac vent when I got it stopped and open the hood it was burning at the back right hand side of the motor on some wiring harness I was able to put the fire out I later was told that it had thrown a rod and was most likely the cause of the fire

- Maryville, TN, USA

problem #136

Jan 112019

Sorento

  • 126,000 miles
First warning sign was the headlight, low beams, and all interior electronics would shut completely off for about 2 seconds randomly when the turn signal was used. Next the driver side headlight, low beam, went out when replacing the bulb the replacement bulb worked until the bulb was placed in the socket. After cleaning the sockets to create a better connection, still nothing worked. I switched bulbs from driver to passenger to see if the bulb would get a good connection on the passenger side and now neither low beam headlight works. This is a light switch issue that was recalled for 2012-16 Kia Sorento's but I'm having the same issue in a 2011.

- Whitehouse, TX, USA

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