On May 5, 2020, to my surprise my ABS light came on again. I scheduled an appointment with the Kia dealership in Delray Beach, FL for the next morning. I was soon informed that my Right ABS sensor had failed. This repair cost me $513.32. I have reached out to Kia Consumer Affairs on several occasions regarding my dispute, however, on each occasion I have been met with adversity. My dispute is not with Kia’s warranty however, each time I have spoken with Kia’s management and/or customer service representatives they continue to advise me that my warranty has expired so there is nothing they can do. My issue is, that their sensors are faulty. Specifically, the rear ABS sensors.
These sensors should not have failed like this. Kia has continued to have issues with the ABS sensors. Kia should not be shifting the blame and cost of their faulty parts onto their consumers. During my last call with Michael, a Manager at Kia Motors in Irvine, California; I was asked how many Kia’s I owned. When I advised him that this was my first and will now be my last Kia, he told me that I am not a loyal customer and I have no warranty so there is nothing Kia Motors can do.
Kia literally just recalled thousands of Sorentos for faulty ABS sensors, however my year was not included. This needs to be investigated.
My troubles began on April 6, 2020 when my ABS light came on. I had never had this issue in any prior vehicle therefore even though we where at the height of a worldwide pandemic I immediately called the Kia dealership where I have my vehicle serviced. I was able to get an appointment for the next morning. I was regrettably informed that my Left Rear ABS sensor had failed and would need to be replaced.
If I had known at the time that this was the beginning of a downward spiral with Kia's sensor's failing in my car I would have started complaining sooner.
The ABS Sensor was a recall from 2 years ago. I had the issue fixed at time of recall. Now 2 years later same thing is happening. However Kia service department says it is no longer under warranty.
- hbushee,
Orange Park, US
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A D V E R T I S E M E N T S
On May 5, 2020, to my surprise my ABS light came on again. I scheduled an appointment with the Kia dealership in Delray Beach, FL for the next morning. I was soon informed that my Right ABS sensor had failed. This repair cost me $513.32. I have reached out to Kia Consumer Affairs on several occasions regarding my dispute, however, on each occasion I have been met with adversity. My dispute is not with Kia’s warranty however, each time I have spoken with Kia’s management and/or customer service representatives they continue to advise me that my warranty has expired so there is nothing they can do. My issue is, that their sensors are faulty. Specifically, the rear ABS sensors.
These sensors should not have failed like this. Kia has continued to have issues with the ABS sensors. Kia should not be shifting the blame and cost of their faulty parts onto their consumers. During my last call with Michael, a Manager at Kia Motors in Irvine, California; I was asked how many Kia’s I owned. When I advised him that this was my first and will now be my last Kia, he told me that I am not a loyal customer and I have no warranty so there is nothing Kia Motors can do.
Kia literally just recalled thousands of Sorentos for faulty ABS sensors, however my year was not included. This needs to be investigated.
- aejohnson28 , Boynton Beach, US