This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was in a significant motor vehicle accident on 2.18.20. Driving on us-98west 2016 MINICooper 4door when large chevy2500 pickup truck stopped suddenly in front of me. I was traveling at about 45-50mph. I was wearing my seatbelt. I slammed on brakes but made full contact with back of truck, I was slammed into the windshield and steering column. Seatbelt failed- airbag failed! MINICooper was determined a total loss by insurance company. I suffered a concussion, fractured sternum, two fractured vertebrae in my neck - C7 and T1.
Seat belt on driver side of the convertible was rolling up on one side and not providing adequate safe restraint. Was told by dealership that I was pulling the seat belt out with my left hand and sitting too close and that I should be pulling the seat belt out with my right hand. Owners manual did not provide this information. Contact with BMW of North America did not resolve issue. When I told the dealership service person that this was a design flaw if you can only use one hand to pull the seat belt and sit a certain way, she agreed that it was. I told BMW the same when I spoke to them today and told them I was filing a formal complaint with the NHTSA about the seat belt design.
Constant replacing of the seat belts. Currently back seat belt not working again serious saftey hazard. No longer receiving a response from the dealer. Cannot ride a certain amount of passengers in the rear. Have taken the car back multiple times
- Chicago, IL, USA
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- Santa Rosa Beach, FL, USA