This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
All four door lock actuators have failed twice on my 2009 Nissan Murano. The first time it happened Nissan recognized that it was a factory issue, but now that it has happened again they do not want to fix it even though it is clearly a serious safety issue. I have researched this and it is happening at a high frequency for other Nissan owners. This should be a recall issue.
Car will not start and does not turn over. Tried battery, different fob, new fob batteries, rolling vehicle, tries starting in neutral, etc. No results. Feels like steering wheel is not in locked position
While driving the automobile made a low buzzing sound and immediately stopped moving. All power was lost. I was not able to steer the automobile, the dashboard lights and radio still on and working. I engaged the accelerator once and the auto accelerated and all power was lost again, this time completely. I had it towed to my regular Nissan dealership for diagnosis and repair. Diagnosis: Battery needs to be replaced. The battery was replaced and I drove the car home and to work the next day. While on my way from work, the exact problem occurred again. I had it towed to autonation Nissan again and as I type this complaint the dealership is trying to arrive at the proper diagnosis. I am all of a sudden in fear for my life, had I been on the expressway (I-95, sr-826, fl turnpike, etc. I could have been killed with these two sudden stops if I had been rear-ended. I am the only driver of this automobile. It is in otherwise excellent condition. I have never had this problem before. Only constant issues with "tire sensors" even though I have had them replaced.
The front passenger door locks intermittently. When this happens, the lock does not respond to the lock buttons (either driver side or passenger), key fob, or manual lever creating a dangerous situation in the event of accident. This could create a situation of death by burning.
The contact owns a 2009 Nissan Murano. Upon starting the vehicle, the air bag warning indicator illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the sensor in the passenger seat needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 121,000.
- Centerville, MS, USA
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Dear sir or madam, in 2009 I bought new Nissan Murano sl 2009 from mossy Nissan dealership in houston, Texas. To finance my purchase, I also bought extended car warranty for 6 years total (to cover another 3 years beyond 3 years of factory warranty). This extended warranty (Nissan security+ plus gold preferred package with >2,000 parts being protected) was advertised as a best available option on the market. All these years since my purchase I took very good care of my car, records are available at mossy Nissan. On 06nov2014 mossy Nissan service center diagnosed internal device failure responsible for airbags deploy and informed me that, to their surprise, this module is not covered by my current warranty. This part is listed as a cushion & adjuster module, part # 873A2-1av2A. Reading from the Nissan tool scanner: ******* B1018 OCS sensor unit failure******** estimated costs for replacement were approximated at 3,500$ out of pocket. I have contacted North America Nissan (1-800-nissan1) and case # [xxx] was filed for investigations. North America Nissan has contacted me back on 17nov2014 and informed me that they cannot offer any help or assistance regarding replacement. Na Nissan also refused to finance amount of 3,500$ over 6-12 months which I agreed to pay in monthly payments. Nissan security+ plus gold preferred package has >2,000 parts being protected including those for fun and entertainment (like radio, cd player, even antenna etc.) but not for the module responsible for life-saving airbags deployment. I have found this unacceptable. The false advertisement of the package is deceptive stating "ultimate in peace of mind protection??not for essential safety parts though? can you help? can you advise on next reasonable steps" thank you in advance, [xxx] [xxx]@yahoo.com cell: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Nissan refuses to recognize a known problem in the Nissan rogue in it's big brother the Nissan Murano. The door actuator solenoid goes out and locks people into or out of their car, where the remote, key, door handle or crowbar cannot open the door causing a potentially fatal safety issue. If a passenger is unable to leave the vehicle in an emergency it could result in fatalities. I brought it to the dealership who offered to break my door panel to assess the issue, a $300+ expense to me, not to mention the labor breaking my door panel. Once they were able to get into my door, they determined it was the actuator solenoid, which is a know rogue service order problem, and told me that would be an additional $575 to replace. I had started a case with Nissan usa corporation regarding this, their response, "we'll see what we can do to help." They did nothing. Disappointing.
Passenger door locked shut. Cannot open from the outside or the inside. Pregnant passenger had to climb over center counsel to get out of the vehicle. Once I googled the issue, the 2008-2009 Nissan rogue & Muranos have this issue, a service order was created for the rogue, but not the Murano.
The contact owns a 2009 Nissan Murano. While driving at unknown speeds, the rear seat warmers were activated. As a result, a hole was burned through the seats and all the warning lights illuminated. The contact stated that a three year old child was seated in a safety seat at the time of the failure, but there were no injuries reported. A police and a fire report were not filed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.
The vehicle has shown problems that were previously recalled including tire monitoring system, passenger air bag warning light remains lit, and rear hatch fails to function. More recently the vehicle fails to start and has strong smell of gas. The fuel pump was replace by a certified mechanic but the problem persists, failure to start or run. In addition, the battery has drained even after being checked and recharged, clearly an electrical problem. The VIN number search shows no recall notices. Updated 2/10/2016
The issue with my Nissan Murano is the lock actuator beginning to go out. It started in may when the key fob began not working. We started having to unlock the vehicle with the key and then unlock the other doors with the button on the door. This was fine until the lock on the door began to fail. It works occasionally but not all the time. This is my wife's car and we have one child and another on the way, and she will be using this vehicle to Transport two kids while I'm at work. It's a safety issue because during inclement weather my wife can't put our baby on the ground to unlock all the doors after the actuator completely fails. Not only for that reason is it a safety hazard but just because a fire hasn't occurred yet because of this electrical issue doesn't mean that one will not happen. As a father this is something I have to be concerned with.
Purchased car new in May 2008. Battery went dead after not being driven in Feb 2009. Jumped battery and discussed with dealer. Was told to disconnect battery if car was not going to be driven for 2 weeks. Did this but battery died again in June 2009. Took car to dealer; they found no problem. Battery died again in March 2010 (mileage 9,208). Dealer put in a new battery. In May 2011, battery died again(mileage 15,527). Had disconnected battery during a vacation, when the car was sitting, and it started upon return but died 3 days later. Went to dealer and they kept car for several days, attempting to find the problem. They disconnected the car alarm, and assured me they would stand by the car if this happened after 3 yr. Warranty expired. Returned from vacation in Oct 2011 and again the battery would not start the car (mileage 17,760). Dealer installed another new battery. June 2014 the car died again after sitting for 3 days. Dealer will not accept problem with car and/or battery and will charge a diagnostic fee to resolve problem. Since they haven't been able to solve problem over the past 5 years, am reluctant to pay them again. Have filed complaint with Nissan customer service. No response to date.
We were driving and the car lost speed. We had the car towed to the Nissan dealer and they diagnosed that the battery had failed. This was the second new battery. Then, the car ran until the battery went dead and again the car stopped on the road in traffic without warning. Again the car was towed to the Nissan dealer and this time the problem was diagnosed as a bad alternator. Questions bought up that the 2008 Nissan Muranos had a campaign to replace faulty alternators but not the 2009. Problem is that without warning light on the dash that there is a problem with the charging system, the car battery goes dead and the car stops while driving. The risk of catastrophic accident is extreme.
Car would not start, everything work in the car, but it would start, put a new battery in the car and it work. A couple of days went by (car started every time) one day car did the same thing got another battery for it and car started and ran, 3rd time was down town the car would not run it started but would not move. Got it home finally started the car the next day cause I thought maybe it was the security on why it wouldn't drive. I started the car to let it warm up, went out 10 min. Later and the car was not running. Got another battery car started took it to the local cenex they check the car and said the alternator was not working. They did a test, when I would turn my lights on and heat the battery was draining. My son charged the last battery that was in my car and it took the charge and still is, so 3 battery cant be bad. Called Nissan to see about the recall on my Nissan, no my car was not, I called Nissan and they would not put my car on the list. I bought the car used and not sure where it came from my car is doing the same thing everyone is complaining about, if the alternator is bad cover it..plus the closes Nissan dealer is 3 to 4 hours away.
Both fobs (car keys) went bad on my 2009 Nissan Murano, unable to lock and open doors using the fob. I had to remove the key from the fob to unlock the doors. At night this was a safety issue as I had to struggle to take the key out of the case in the dark. Replaced batteries in the fob and did not resolve the issue. On January 22, 2014 I mailed a letter to Nissan of America asking for reimbursement of the new fob I had to purchase. Nissan was unable to offer financial assistance with the replacement of the fob as the vehicle being outside of the new vehicle limited warranty. As I expressed my concern to Nissan that a car key should never have to be replaced. These fobs are manufacturing defects I understand replacing a battery but not the entire fob. The cost of one fob was $239.61.
The contact owns a 2009 Nissan Murano. The contact stated that the battery of her vehicle had to be replaced 3 times and the air bag and TPMS warning lights were illuminated. The dealer stated that the sensors would have to be replaced. The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 700.
Our vehicle is a 2009 Nissan Murano sl with relatively low mileage. Around November of 2010 the door lock actuators began to randomly fail to work on this vehicle. Over a period of several months the malfunctioning door lock actuators spread to all four of the doors on this car. I have contacted two different dealerships after having learned that this is a very common failure on multiple year models of Nissan. Both dealers explained there was no recall and that the repairs would likely run $1200 to $1800 to fix all four doors. Living in the houston area and having a grandchild, this is an extremely dangerous situation. Nissan should be required to recall the vehicles suffering from this defect. Other vehicles that I have owned for many years never suffered a failure of such a critical component. The price dealers are charging for this repair is outrageous in light of the fact that it is so critical to safety. The inability to quickly and safely lock a vehicle invites occupants to be ejected in the event of a crash and makes occupants of the vehicle much more vulnerable to car jacking or other forced entry crimes. Please look into the frequency and severity of this issue and force Nissan to acknowledge this very significant defect in their vehicles.
The vehicle is registered in my daughters name. The Nissan dealership stated that there was a short in the alternator and the battery had completely burnt out due to it. That put the Murano into the "fail safe" mode. This occurred at a very dangerous intersection, leaving my daughter stranded in the #2 lane and there was not a shoulder available. After researching Murano's I found that it is just like what happen to the 2005 Murano's that had to recalled. After writing and calling Nissan, they refused to help with the matter. The NHTSA needs to push Nissan for a recall.
Unable to open driver's and passengers front door. Was finally able to open passenger front door still unable to open driver's. if you want to drive car at this point must climb over seat.
A D V E R T I S E M E N T S
- Collierville, TN, USA