This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took my car in for service, including tire rotation. When I got home, I noticed that 2 lug nuts looked like they were missing. I have had many issues with dealership before and going back at the time to get fixed was inconvenient, I did not know the possible consequences of issues. I took car back in today for service and the service advisor told me I had 2 broken wheel studs, this could have caused my tire to fall off. In the repair paperwork, they only wrote they replaced lug nuts. The issue is whether missing lug nuts or broken wheel studs, they should have never let me drive off that lot with a tire issue that could have caused a major accident and caused my life.
- Eastvale, CA, USA
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- Park Forest , IL, USA