really awful
Typical Repair Cost:
Average Mileage:
40,000 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
2002 Nissan Xterra exhaust system problems

exhaust system problem

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2002 Nissan Xterra Owner Comments

problem #1

May 012010


  • Automatic transmission
  • 40,000 miles


My daughter who was on chemotherapy and ill purchased an Nissan XTerra. The FIRST TIME she went to have it emission-tested after purchasing it in order to register it, it failed. Hundreds of dollars had to be spent as well as time and energy my daughter did not have in trying to get the Nissan XTerra to pass smog.

When she tried to get help for the problem, her issue fell on deaf ears -- over and over and over again. Nissan gave her nothing but the runaround -- brick wall after brick wall and broken promises and ignored her and failed to call her back when they said they would. And, she still owed thousands of dollars in payments on the vehicle.

We contacted Nissan Corp. repeatedly and Nissan's Consumer Affairs Dept. and there was nothing but apathy and brick walls. It was clear to us that Nissan could not have cared less. Nissan had her money and that's all that mattered to them. I think they do not care at all about customers once the money for a vehicle is in their dirty, money-grubbing hands. My daughter suffered tremendously -- crying not because she was on chemotherapy and sick as much as because of the frustration and apathy of Nissan and its representatives. It was one of the most shameful things I have ever seen done to anyone by a company and Nissan still does not seem to care.

There are still calls among the numerous calls and e-mails to Nissan left unanswered to this day. How many others has Nissan done this to? After putting so much into the vehicle, it finally passed smog and she was able to register it.

Two years later, it failed smog again. More money was invested in the Nissan XTerra to make it pass smog again. Finally, after more frustration, money, and time that she did not have as well as paying for repeat smog tests, it passed smog.

Two years later, once again, trouble. My daughter paid $600 more to have the Knock Sensor replaced after she paid for diagnostics at 3 different Nissan dealerships and no one could tell her what was wrong. Oxygen sensors and other parts were replaced. Nobody could figure it out, but a Nissan representative at one of the dealerships told us that he had seen this before with other Nissans and that he felt very badly for my daughter because she was in for a world of frustration and expenditure as long as she owned the vehicle.

She still owed $4,000 on the vehicle when she finally traded it in on a beautiful Honda Accord that runs perfectly and has had absolutely no problems. She did this after two Nissan representatives and an independent mechanic told her she should get rid of the Nissan because, essentially, it was a piece of garbage.

No one in our family will ever buy a Nissan again. All of us who had Nissans have gotten rid of them. I now own a Toyota Camry -- a wonderful car that I love that is dependable. The Toyota dealerships in the area seem to want to please the customer and take good care of the customer. My daughter now drives her new Honda Accord and the hell has finally stopped. NO MORE NISSANS for us! Hasta La Vista, Nissan!

I am not a vindictive person, but after what Nissan did to my daughter, I want to get the word out to warn others -- to let them know my daughter's story so they can make a truly informed decision before risking their money and sanity with Nissan -- which is what I personally believe people are doing when they buy Nissans. I would also like to see Nissan shut down in the United States. Companies that do such things to customers as was done to my daughter should not have the right to continue what I believe to be nefarious practices or make profits off of unsuspecting Americans. If ever I hear that Nissan is going out of business, I will plant my ass on a lawn chair in front of Nissan with a large bowl of popcorn and cheer as the executives leave the building. The only ones I would feel badly for are the employees who may also be innocent in the situation just as my daughter was.

- , Vallejo, CA, US

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