CarComplaints.com Notes: The 2004 Nissan Xterra doesn't seem to have any problem trends. The only thing prospective owners should be aware of are the less-than-perfect (but acceptable) crash test ratings.
There are a very few transmission complaints, but nothing like the huge defect that shows up starting in with the 2005 model year.
6.0
fairly significant
Typical Repair Cost:
No data
Average Mileage:
20,000 miles
Total Complaints:
1 complaints
Most Common Solutions:
replace fluids to see if there are any other issues (1 reports)
8 months in to having my brand new X-terra they had to replace the engine. 5 months later while having the oil changed by a different dealer (Wilmington Nissan) other than the one that had always completed the maintenance on the vehicle (Preston Nissan) I am told that I need to have my cooling system flushed. I explained to them that my engine was less than 5 months old and that they had replaced the long block. They informed me that the coolent in my vehicle should not be in a vehicle with only 20,000 miles on it and I informed them that the engine had less than 10,000 miles on it which made it worse. However, they stated that since they did not do the work they would not flush the system and replace the fluid, I had to pay $89.00 plus tax to have it done. I called the dealer (Preston Nissan) to ask if they put new fluid in my new engine or did they use the old coolent out of my bad engine. They stated that they put new coolent in the engine.?? So I asked the dealer in Wilmington, as a Nissan customer and having a new vehicle under warranty and knowing that the engine had already been replaced, why were they not willing to flush the system and put new fluids in to be sure that something isn't wrong with the new engine. After all, this vehicle is just a little over a year old. They still refused. Now, it isn't about the $100.00 that they wanted to do this work, it is the principle (by the way, I had to also change my air filter which I did have them do and I paid for but it stands to reason that should not have needed replaced either with only 10,000 miles on the engine) that they obviously do not value their customers. So, I called Nissan's customer service number and filed a complaint. I was told that I would be called by the end of the next business day to address or have a resolution to my issue. I was not called. I called the next day and of course the person working on my claim was not available but again I would be called by the end of the close of business. Again, no call. 3 days have passed since filing the complaint and it is 3 days have past the time frame in which they stated is their policy for contacting someone back. It has been shown to me loud and clear that Nissan could care or less about their customers and all their talk about their great customer service is nothing but a load of hot air. I for one will never own another Nissan and the sooner I can get rid of this one the better off I am sure I will be. I was sold a lemon and they don't want to deal with it.
A D V E R T I S E M E N T S
8 months in to having my brand new X-terra they had to replace the engine. 5 months later while having the oil changed by a different dealer (Wilmington Nissan) other than the one that had always completed the maintenance on the vehicle (Preston Nissan) I am told that I need to have my cooling system flushed. I explained to them that my engine was less than 5 months old and that they had replaced the long block. They informed me that the coolent in my vehicle should not be in a vehicle with only 20,000 miles on it and I informed them that the engine had less than 10,000 miles on it which made it worse. However, they stated that since they did not do the work they would not flush the system and replace the fluid, I had to pay $89.00 plus tax to have it done. I called the dealer (Preston Nissan) to ask if they put new fluid in my new engine or did they use the old coolent out of my bad engine. They stated that they put new coolent in the engine.?? So I asked the dealer in Wilmington, as a Nissan customer and having a new vehicle under warranty and knowing that the engine had already been replaced, why were they not willing to flush the system and put new fluids in to be sure that something isn't wrong with the new engine. After all, this vehicle is just a little over a year old. They still refused. Now, it isn't about the $100.00 that they wanted to do this work, it is the principle (by the way, I had to also change my air filter which I did have them do and I paid for but it stands to reason that should not have needed replaced either with only 10,000 miles on the engine) that they obviously do not value their customers. So, I called Nissan's customer service number and filed a complaint. I was told that I would be called by the end of the next business day to address or have a resolution to my issue. I was not called. I called the next day and of course the person working on my claim was not available but again I would be called by the end of the close of business. Again, no call. 3 days have passed since filing the complaint and it is 3 days have past the time frame in which they stated is their policy for contacting someone back. It has been shown to me loud and clear that Nissan could care or less about their customers and all their talk about their great customer service is nothing but a load of hot air. I for one will never own another Nissan and the sooner I can get rid of this one the better off I am sure I will be. I was sold a lemon and they don't want to deal with it.
- Lori S., Wilmington, NC, US