This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle started making a clunking noise 3 days ago. Brought it into the dealership to have it repaired. Was informed it was not covered under warranty and it would cost $507 in repairs. After reading many complaints about the same issue it actually is making me a little concerned.I have always owned Toyota's and never have had any issues. My mileage is 65,887 I truly believe that this issue needs to be recalled and replaced. I noticed a loud clunking noise when I made left hand turns or if there was a speed bump or a dip. The steering wheel also didn't feel the same either almost like it's loose. I've owned this vehicle for approx 1 year ourcahsed certified pre owned. The dealership really frustrated me today and now I question even keeping this vehicle. If this shaft plans on going out every 30-60K miles id rather dump it and get a different vehicle.
Around a year ago, at approximately 58000 miles, I began to notice a knocking sound and steering vibration when I turned in either direction at low speed in city driving. I took the vehicle in for evaluation at rice Toyota. The technicians could not hear anything. I took it back at 61,118 in February 2018 as the steering had gotten worse, now loose and sloppy feeling at any speed. They could hear/feel it this time and I was told it was the electric power steering motor and to just "turn the radio up". I was ready to trade the vehicle in, as I felt unsafe driving it anymore, but knew I couldn't in it's current condition.I did some research and found that others were having the same problems. There was even a tsb (bulletin T-sb-0034-13) issued on 4/26/17 regarding the steering pinion shaft. After I felt that I couldn't drive this car it anymore, I returned to rice Toyota once again on 11/24/18 at 67,770 miles and the repaired the vehicle. "immediate steering shaft needs to be replaced" for a total of $588.23. The vehicle now drives better, however, I have lost faith in it, as well as Toyota. This is a very serious safety issue that needs to to be addressed for the safety of anyone driving a 2008-2013 Highlander.
My complaint is about steering column noises, play, looseness and feedback through the steering wheel. It is described in a service bulletin: Tsb-0034-13 I have 97,000 miles on the vehicle and the play is becoming more noticeable as mileage increases. It is very disappointing that Toyota knew about this issue and issued the tsb before I purchased it new. How are owners supposed to be notified about these things while under warranty?
Steering makes a popping/clicking sound when making turns. Seems to be getting worse as it started with just turning left and now does it right as well
Clunking noise within the steering when I turn, especially at lower speeds. Took it to a repair shop and they indicated it was the intermediate steering shaft. 48,000 miles at the time.
- Overland Park, KS, USA
Search CarComplaints.com for these popular complaint phrases...
I started hearing a popping noise in the steering column under the steering wheel. The noise became louder as time went on especially when I made turns. On 11/07/18 Toyota recently diagnosed the problem as an intermediate steering shaft and I made an appointment to get it fixed at the dealer for $584.92. There's 57,665 miles on the vehicle. I can visibly see there's slack in the steering shaft where it connects to the rack and pinion. II am a 65 year old woman who bought the vehicle new and drove it very gently. I understand the new shaft may have an improved design I hope so it does not occur again. It's very concerning if I lost control while driving. I would think there should be a recall before someone get's hurt.
Started hearing a loud popping noise underneath the steering wheel or pedals. Noise became louder as time went on especially when I made turns. Toyota recent diagnosed the problem as an intermediate steering shaft. Was originall told it might be a rack and pinion problem. Hopefully that this doesn't now turn into something else. This is not covered under my powertrain warranty. Very upset.
Vehicle had a knocking noise heard and felt from steering wheel when turning. Seemed to be more prominent at lower speeds, occurred when turning right and left. Took vehicle to Toyota dealer and diagnosed as a failed intermediate steering shaft. Vehicle was outside warranty at 54,853 miles. Research indicates this is a common issue with this year Highlander and Toyota has issued a tsb, but has not issued a recall to date. Cost of repair was $463.34.
While travelling in high speed lane on I80 near sacramento ca. I attempted to adjust telescopic steering wheel and the steering wheel came off in my hands and by grace of god was able to slow and get off road on the hand high speed breakdown lane and somehow remount the steering wheel. Vehicle currently at dealership for repair and I was told that the steering and mount would need to be replaced and will cost in excess of $2000. I have contacted Toyota, started a case file with them and waiting on their reply.
This vehicle has a knocking or clunking sound when turning the steering wheel. This is a common complaint on Toyota Highlanders but Toyota is not offering to fix these vehicles when out of warranty. This is a defect in these vehicles and should be fixed by Toyota free of charge.
The vehicle has around 37K miles and started to get a bump or thud sound when turning to right and turning over all begin to get sluggish. I took it to the dealship fred haas in houston and it was diagnosed with a drive shaft problem and required a expensive repair and front end alignment. I questioned the service rep as it seemed to be very low mileage for a issue with the drive shaft. He advised that it was not covered as my 36K 3 year standard warranty had run out. After researching it seems that this is a Highlander defect and should be covered by a recall. If this car had 80K or more miles I might be of a different opinion but this car is way too new to have an issue like this especially on such an important element like steering. This is an obvious engineering and manufacturing problem and a replacement part that will only have a 1 year warranty is not good enough.
There is a clunking noise when turning at low speeds. My mechanic says there is a defect in the design of the steering shaft. He said this commonly occurs with this model Highlander, something supported by numerous complaints about the same issue. Toyota denies responsibility and won't issue a recall, though it is a safety risk.
When turning right the steering was making a clicking/knocking sound. I only have 30000 miles on the car, which I have had 100000 plus miles on cars and never had this issue. Apparently Toyota has diagnosed this with a bad U-joint in the steering intermediate shaft with a hefty price tag to fix. This seems like a complaint from multiple people and on multiple sites. I think this should be looked into by Toyota and considered a recall item. Very disappointed in my Toyota right now.
Our 2013 Highlander developed a light clunking noise in the steering column after a accident in October of 2013. We thought nothing of it until December 2017 when the clunking increased in loudness and frequency. We have the problem checked out by gullo Toyota of conroe, Texas. They found the mid steering column shaft that was failing and causing the clunking noise and recommended replacing this part for safety reasons. We concurred and had the work completed. I discussed this situation with the service rep at gullo to see if they could determine the cause of this part failure. They could not suggest any cause so I suggested that the accident the vehicle was involved in in October of 2013 might be the culprit. Gullo would not confirm the possibility by would work with my insurance company, usaa. Usaa has rejected this theory and will not pay for the repair of the steering column's mid shaft. This part should not be failing.
The steering column is making a thunking-type of noise when turning, usually at low speeds, around corners (not slight turns, such as when the road changes on the freeway). It's been documented in my records at least since 30,000 miles, just out of Toyota's warranty period. The car dealer reported that they were unable to duplicate the issue at the 30,000 service, as documented. It wasn't happening as frequently then, but now at 60,000 miles, it's constant. It seems to be related to the steering shaft/intermediate steering shaft. There appears to be a service bulletin from the manufacturer, but no further investigation/research presented. Since I am aware of what part is failing, I want to get it fixed, as I've read that this part, if it fails, could cause the car to fail, but don't want to pay money for a part that is considered defective.
A D V E R T I S E M E N T S
- Henderson, NV, USA