really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
34,540 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Toyota Highlander steering problems

steering problem

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2013 Toyota Highlander Owner Comments

problem #6

Feb 042015


  • 30,000 miles


The steering column is making a thunking-type of noise when turning, usually at low speeds, around corners (not slight turns, such as when the road changes on the freeway). It's been documented in my records at least since 30,000 miles, just out of Toyota's warranty period. The car dealer reported that they were unable to duplicate the issue at the 30,000 service, as documented. It wasn't happening as frequently then, but now at 60,000 miles, it's constant. It seems to be related to the steering shaft/intermediate steering shaft. There appears to be a service bulletin from the manufacturer, but no further investigation/research presented. Since I am aware of what part is failing, I want to get it fixed, as I've read that this part, if it fails, could cause the car to fail, but don't want to pay money for a part that is considered defective.

- Novato, CA, USA

problem #5

Aug 302016


  • 52,000 miles
Steering tsb by Toyota: While driving vehicle and turning corners, I felt poping clunking noise in steering wheel. Sometimes made steering wheel vibrate. Instead of just a service bulletin, this should be a recall since Toyota has re-designed the failing component. Took vehicle into dealer to have fixed. Would have paid full repair price but was able to negotiate a discounted price for vehicle with only 52,000 miles. Component should have easily lasted over 125,000 miles. May be the same as your 10075792 record.

- Katy, TX, USA

problem #4

Feb 082016


  • 31,237 miles
Toyota 2013 Highlander with 31237 miles had to replace the steering shaft due to thud-thud noise when turning right or left. I bought car new from dealership. Car still under warranty but was told it will probably happen again. Parts and labor estimated to be $500+ each time in the future. According to information on internet this is not a random issue with Highlanders and has been going on for some time. This appears to be a design flaw that is being ignored with the owner being required to foot the bill. Never had a steering shaft issue in the cars I have previously owned some for over 100,000 miles, U.S. made or non-U.S. made models. The new part is guaranteed for one year...that is not acceptable for a known reoccurring issue of which Toyota is aware. I called Toyota national customer relations in torrance, ca and spoke with representative who was very polite but offered no recourse for this issue. Very disappointed.

- Virginia Beach, VA, USA

problem #3

Sep 012015


  • 48,500 miles


The contact owns a 2013 Toyota Highlander. While driving at approximately 45 mph, the power steering failed and the instrument panel displayed that the power steering needed assistance. The vehicle was driven to the dealer for diagnostic testing. The technician stated that the electronic computer that managed the steering needed to be replaced. The manufacture was notified of the failure. The VIN was unknown. The approximate failure mileage was 48,500.....updated 10-27-15

- Cincinnati, OH, USA

problem #2

Apr 012015

Highlander 6-cyl

  • 30,500 miles
I turned on my car, put it on drive when I tried to press the gas and turn the wheel to get out of the parking lot the steering wheel locked so hard I could not turn it. I pressed on the brakes but the brakes were not functioning at all as I was pressing on the brake pad the check engine light came on and so did the brake light on the dash board, on the big screen where it shows my info and other fancy gadgets showed "brake malfunction park car in safe zone" as the car drove forward by itself and the brakes were not working the car hit an empty parking space to come to a complete stop. I was at a school parking lot with kids everywhere around me!

- Balch Springs, TX, USA

problem #1

Oct 292014

Highlander 4-cyl

  • 15,000 miles
The 2013 Highlander was serviced in Florida Monday 10/27 for 15000 miles service, today my sister was driving since service, the traction light came on, the engine light was flashing, the Highlander was not stable driving straight on the road and seemed like it needs a tune up.I called the dealer and it was taken their, first response was gas put in, yes. Was told possible the cap was not put on right and with newer cars it could be a malfunction the computer.. turned out that the ignition coil switch was bad on this 2013 Highlander. Which is why I'm reporting this due to recent issue with another car manufacture knowing the ignition switch was bad on their automobiles.

- Blacklick, OH, USA

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