This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact leased a 2019 Toyota Highlander. The contact stated that while driving slow and attempting to park in a parking space, the entire instrument panel flashed along with a chime. There was a loud noise coming from the engine while the vehicle propelled forward. The brake pedal was depressed to stop the vehicle however the vehicle continued over a curb and crashed into a pole where it came to a stop. The vehicle was powered off in order for the vehicle speed to stop. No air bags deployed. There were no injuries reported. A police report was filed and the vehicle was driven to the residence. The local millennium Toyota dealer (257 N franklin St, hempstead, NY 11550) was called where it was suggested to have the vehicle towed and that they would follow up once the vehicle was in their possession. The vehicle was towed the dealer but no call was received so the contact called and left a voicemail. The manufacturer was then called and made aware of the failure. The contact was also informed by the manufacturer that paper work was needed to have the vehicle inspected and that the black box was to be inspected which could take a week for the results and a month for a solution. The contact received NHTSA campaign number: 20V012000 (fuel system, gasoline) however the recall remedy was not available. The failure mileage was 6,000.
Vehicle intermittently chugs and stalls at low speeds. Which results in poor fuel mileage. Vehicle has also stalled 3 other occasions without chugging and not in motion, all 3 times was while at a stop light or while attempting to turn. Looses power without engine mil light dealership indicated the hybrid system has overheated 4 times with no ability to duplicate. Vehicle also has had the stereo flip through numerous screens without being touched. At one point when it stalled the vehicle stated ' hybrid system inactive, park safely', but it was in an intersection. Luckily it restarted and was able to move before an accident occurred.
We started the vehicle that is parked in front of our house at around 8am to get some groceries. The vehicle started and everything seemed normal. Shifted to D and started moving and as I was leaving the spot, I pushed the break to make a left turn and it won't stop. Pushed the break pad several times and the car won't stop. Finally moved the gear to P and it stopped and the engine turned off. I started the engine again and tried to reverse it, it won't reverse and only going forward. I called autonation Toyota of leesburg, they towed the vehicle. The vehicle was purchased on 11/30/19 with only 45 miles in it. It was a frightening because my neighbor was putting something to his car and I was about to run at him.
2019 Highlander xle loses power, unable to accelerate, & jerks and stalls in traffic.bought at 200 miles, certified preowned. It is a nightmare vehicle. Accelerator has been touchy and jumpy at times, intermittently at slow speeds. First time it stalled it started to lose power put -put and chug like jerking and all dash and electrical on dash went out, unable to accelerate, then stalled out in road, unable to steer or control vehicle. This occurrence was after a longer period of driving. Second time it stalled out began to lose power, putter and chug, unable to accelerate applying gas pedal, getting no gas, vehicle dies out, unable to steer or control vehicle. This occurrence was after a longer period of driving. Third time was yesterday 8-8-19. Left work and about 5-7 minutes into my drive, started hesitating, losing all dash and electrical power and will not accelerate when gas pedal applied, then stalls out, unable to control the steering wheel again! almost got hit this time, man behind me coming fast and had to swerve into lane over to miss me. This car is going to kill me or someone by causing an accident if they do not get it fixed right. After the second stall it was towed into dealership and they were not sure but said fuel pressure was reading 22 and was supposed to be in the mid to high 50's. they replaced the fuel pump and it drove ok for a little while but I noticed the average fuel mileage going down from an approx in city 19.1--20 to 17.1-17.3. has never been so low so obviously the stalling and the replacing or the fuel pump are not the real issue. Fuel economy going down since replacement of the fuel pump and now another dangerous stalling issue. Car is at Toyota dealer now. They need to dive much deeper & resolve this very dangerous safety issue! I bought this car to feel safe and have reliable transportation and have neither. It really scares me.
The entire voice guidance system is inoperative on my one week old 2019 Highlander hybrid platinum. No audible voice or beeps with navigation assist, no phone assist, , no eyes-free assist, no driver announce to rear cabin voice, no entertainment system voice assist. This is a safety hazard eliminating hands free driving, and no navigation guidance. I was on unfamiliar roads in the dark of night, alone, unable to operate necessary equipment which proved to be unreliable. I just learned that this issue has been known to Toyota for several months, yet new vehicles are driven away from dealerships by unsuspecting new owners after paying good money for a defective vehicle. Deceitful, unethical, and unsafe! where is the recall for this issue" why are vehicles not fixed before being sold as new"
- Wartrace, TN, USA
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The contact owns a 2019 Toyota Highlander. When the contact pushed the ignition start button, the vehicle failed to start. The failure occurred multiple times. The vehicle was taken to oxmoor Toyota (located at 8003 shelbyville rd, louisville, ky 40222, (502) 565-0086) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 3,300.
In navigation, it will not give voice directions which is a safety hazard causing you to look at the screen and taking your eyes off the road. I told Toyota about this but no fix. This is dangerous and needs to be fixed immediately. This occurs when stationary or moving. This happens every time you try to use navigation.
The voice commands for the vehicle do not work which requires the driver to look at the navigation screen or scroll through their phone book rather than using the bluetooth features. This is very distracting and illegal in some states which require hands free phone.
A D V E R T I S E M E N T S
- Middle Village, NY, USA