This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle is slow to respond and/or has intermittent performance when accelerating or moving from complete stop. There is lag time in the vehicle's response to driver acceleration which makes it challenging to enter (from roadway or driveway) oncoming traffic or merge into interstate/freeway traffic. The delay in the responsiveness and inconsistent performance causes driver to need extra time and distance when entering the flow of traffic. The front end also becomes jumpy and enters with a skid/pull force causing the need to steer into the vehicle and course-correct. Vehicle also does not accelerate well out of a right-hand turn on 90deg turns and lags to acceleration past apex. This particular vehicle was purchased 07/25/2020 with 4,278 miles. Toyota issued a recall for low-pressure fuel pump in 01/2020 and added this model to the recall list in 10/2020. An interim safety recall notice stating the vehicle could stall while driving increasing the risk of a crash, particularly at high speeds. As of 02/15/2021, Toyota has not issued a remedy to this safety recall which has been open, in total, for more than a year. As a driver who relies on freeway travel in Arizona, this is disturbing and the additional erratic performance in-town during normal traffic is equally unsettling. This vehicle is still being used in normal conditions due to the owner being in an essential industry during the pandemic, but recreational driving is being limited due to the open and unresolved safety recall issued by Toyota. I also contacted my service writer at Toyota before receiving the letter, shortly after purchasing the vehicle to ask if the acceleration delays and inconsistency were normal in this vehicle because the driver experience is subpar to what should be expected with a new, low-mile xle vehicle.
Recall on the vehicle for fuel pump, and replacement is not yet available. Toyota states the part will be available by end of February / early March. We have asked the dealer to allow us to return the vehicle but they will not because the current value is less than what is owed. We have asked Toyota manufacturer to accept the vehicle as a return with no negative balance (we have already paid on this vehicle for 14 months). They state the problem will be repaired and the vehicle is safe to drive. The recall states the car can stop at any time at high rates of speed, with or without warning. Our vehicle has hesitation and that is one of the symptoms noted in the recall. We do not want to wait any longer for the vehicle to be repaired, and we do not want to continue to pay for a vehicle we do not feel safe driving. We have an arbitration meeting with Toyota however, I was reading the warranty and it says to file a complaint with you. Can you help us get this resolved in a timely manner?
Received notice of recall more than 60 days ago, NHTSA no.20V-682 "low pressure fuel pump may stall vehicle and cause crash" called both my dealership and Toyota with response of: "no date for remedy" I have travel planned and this 2019 Highlander should not be on the road for fear of crash. Why no positive result yet?
Vehicle had a prolonged hesitation when trying to accelerate into moving traffic while ramping onto the interstate. After the hesitation the vehicle then surged into traffic.
Although my car was new (only 11 months old) and less than 5000 miles, it had shut down completely while I was pulling out of a parking lot. I had to get it towed to the nearest Toyota dealership overnight. They told me it was my faulty fuel pump and that they had never seen that happen to such a new car before. Currently I have my check engine light on (my car has less than 6200 miles on it) and it only goes away when I put in a full tank of gas. After I drive about 2 miles, the check engine light turns on again. I am terrified my car engine will just die once I'm on the road, or worse, the freeway. I am unable to drive this car without that fear. Please see culver city Toyota records for proof of my fuel pump problem and engine dying. They also have record of my towing to that dealership the next day on Sept 1, 2020.
- La Mirada, CA, USA
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My vehicle has been on the recall list since January 2020, but Toyota still has not issued me a notice to have the fuel pump replaced. They continue to say over the phone that they have no remedy available. This is outrageous. They should issue the notice so I can get the pump replaced before the trans on the highway. So far I have not had a malfunction.
Lack of responsiveness in acceleration from a stop; sluggish response to pressing the accelerator when accelerating from a stop or while moving and attempting to pass slower moving vehicles; have nearly caused an accident more than once when turning/pulling out into traffic with plenty of space but unable to accelerate correctly. Also uneven shifting; transmission jerks when shifting gears.
Vehicle ran well for about 5 months but started hesitating, reduced throttle response and jumping forward once gas pedal depressed further. Hesitation felt in steering wheel and transmission shifting irregular. Nothing on computer diagnostics, therefore nothing wrong according to dealership. Happens while in motion.
When slowing down and then trying to accelerate again there is a hesitation from when I push the gas pedal and when the car actually accelerates. It happens from a complete stop sometimes also. Sometimes the car jerks when it does this. The passenger can feel it also
On 2 separate occasions, we have had issues with the car shutting down. The first time, we had to tow it to Toyota at the dealerships advice. The second time was on the 465 around indianapolis when my wife had to slam on brakes to avoid a last minute car stoppage and the car completely shut down for 6 minutes causing my wife and daughter to be in very unsafe conditions. In both cases, the dealerships told us that the tests showed the car had no full shut downs which is not accurate. I am reporting this because and I am nervous about my family's safety and others safety.
2019 Toyota Highlander hybrid. Today exactly one year from purchase it stalled on a busy public roadway for the 4th time. With the 4 incidents in June, July, & Sept 2020, the car, without warning 1."powered down" almost immediately to a dangerous slow point with no acceleration in response to pressing gas pedal in the following locations: A high traffic major urban bridge(40mph); interstate highway(75mph); coming into busy city intersection(5 -10mph); country highway (45mph) 2.power steering was slow and difficult. 3.master warning light activated. Audible tone/constant beeping activated. "hybrid system malfunction., pull over to safety, call dealer, check engine, pcs", and multiple other warnings. 4.within moments the car completely died (before I could seek legal and/or safe parking.) safe parking required multiple attempts. In July (Illinois) the car required towing off very busy interstate highway. Assessed as "no issues". within one hour a MINIseries of sputtering, choking, stallings in city intersection, dealership then kept our vehicle overnight. More lengthy diagnostics "threw" fuel codes. Bad gasoline? today car should have been towed but Toyota roadside assistance denied my VIN & phone# existed in their database. Home dealership confirms I am, without doubt, in database. During hour+wait for assistance, dash cleared of all warnings w/ ignition. Home dealership advised driving to closest dealership.5 miles. My car currently sits in a Missouri toy. Dealership w/ fuel pump suspect. I was told repairs could take up to a week. 97 fuel pumps currently back ordered in parts system. 20,500 miles/all service plan requirements met promptly. I have all inspection forms/service receipts. No ability to upload documents now but would like to be contacted by NHTSA for more information and to share service documents.
My vehicle was under recall no. 20V-012 since March of this year. I called the Toyota dealership at least twice to ask about it & was told there was no fix for it at the times I inquired. I was also told that I would be notified when a fix was available. I never received a notice. On 9/15/20 I was making a turn out of a parking lot onto a city street when the car began hesitating & made only halting movements. It would not accelerate beyond about 3-4 mph. The check engine warning light came on along with a low fuel pressure message & a message to take the car to a dealer. Fortunately, I was able to put on the hazard lights & slowly limp into another entrance to the parking lot. The car had to be towed to the dealership. The dealership notified me the following day that the problem was the faulty fuel pump that was under recall & they just happened to have the parts needed for repair. Great. Glad to have the vehicle fixed. My question is...why didn't I ever get a notice that a solution to the problem was available? it would have be nice to avoid the hazardous event that occurred. I hope that Toyota will step up to the plate & notify other owners of this vehicle that they are able to have the repair done. Plus, 6 months to come up with a solution for a recall repair seems extraordinary long.
Gas spilling after fuel pump recall*** ever since fuel pump recall was done on 08/15/2020, the car is leaving me in a dangerous situation when I fill my gas tank in the gas station and it's spilling out gas even after the pump nozzle cuts off. This happened twice ( actually 3 times) and started only after this recall was done. Last night (9/6/2020) when I was filling gas in a gas station about 50 miles from home, it did sprayout/spilled a large amount of gas ( almost half gallon ) into the ground leaving me in an extremely dangerous situation. So I drove back to where I live and went into a sonoco to confirm the issue. This time the gas got spilled even after the pump nozzle cut off and stopped pumping. Almost a quarter gallon gas spilled out. When it happened for the first time on August 24th (08/24/2020) when I filled the gas for the first time after this recall I didn't quite realize what was going on and for sure it was my car. After filling the gas tank in the gas station I felt my shoes were sleepy and I could feel gas on the ground. Next day morning I started smelling gas and went to see the back of the car and I could see some drops. Apparently that was liquid gas dropping off being the tank still full.
2019 Highlander purchased 12/2019. I guess I am lucky, mine has not stalled yet. Very poor throttle response. Taken to autio nation Toyota ft myers 3 times including having a regional rep there. He claims mine is operating within factory specs. Supposedly mine is not a part of the fuel pump issue. Not that it matters Toyota says the parts are not available. Factory rep says mine has 41 computers. What could possibly go wrong? yeh right look at this web site and see the similar complaints across the total Toyota line including Lexus. Warning if you have the lane departure feature (lda) be extra carefu. If the lda activates and yours is one with the lack of throttle response, it may end up moving you into another lane or off the roadway.it has happened to me. Acccelrater shifted wat down and almost put me in another lane. Luckily no other vehicles present how many body bags will it take to force the feds to act? oh I forgot. They are needed else where. Toyota wins Y more like a thunderstorm. If you bother to scan this fed web site you will see all th all I know is to the car bucks, fails to respond to normal acceleration, or over downshifts. So far I haven't taken out any other vhicle, person, or me. If your vehicle is equipped with the lane departure feature (lda) watch out if you trying to accelerate, mine lda activated, and almost put me in another lane. Luckly there wasn't another another car there. Read all the similar complaints on this federal website covering all models of the Toyota brand (Lexus included) with the 8 speed transmission and see nothing is being done by Toyota or the feds. I wonder if the feds need a body bag count to take action. Oh I forgot the bags are needed else where and Toyota will win.
On two different occasions, 07/17/2020 and 07/29/2020, my vehicle cut off/stalled after I have accelerated from a stop light. After I reached the speed of about 15 mph and then for no apparent reason the engine shut off for 3-4 seconds while my foot was still depressed on the accelerator. Then just as sudden, the engines power comes back on and jerks all passengers back in their seats.I never touched the brake during both occurrences.the both times it happened I was on a multi lane city street.the issue here is that by my vehicle stopping suddenly without applying the brake my brake tail lights will not warn the driver behind me, and he may if he is not paying attention rear end my vehicle. This happened on two
The contact owns a 2019 Toyota Highlander. The contact stated that while attempting to accelerate from a standing start the vehicle would suddenly accelerate and immediately hesitate before accelerating and operating as normal. The failure had occurred on 2 separate occasions. The contact indicated that the failure had occurred after the recall remedy was performed for the NHTSA recall campaign number 20V012000(fuel system). The cause of the failure was not yet determined. The dealer Toyota of sarasota locate at 7435 tamiami trail sarasota fl. And the manufacturer were notified of the failure. The failure mileage was 6,250.
While driving in a city warnings on instrument panel came on: "hybrid system failed", "all wheel drive failed", "take car to the dealer", and the car stopped. Had to have it towed to the dealer. Following day the dealer called me to say that everything in the car checked out ok and they couldn't duplicate the problem, I'm now very weary of taking the car on a trip because I don't know when it may quit again. The car just turned 10K miles.
While driving on a city street in baltimore, md on vacation at about 35 mph having just cone around a blind curve my vehicle's engine shut off and would not restart, got multiple malfunctions on the display. We were almost rear ended multiple times due to the vehicle being in a lane of traffic for about an hour after it shut off. Had it towed to the dealer and was told that it was the fuel pump. The mechanic said that the non-hybrid had a recall but since we have a hybrid it only has a tsb so it is not covered by the recall 20V012000 even though it should be as the entire gasoline fuel system is the same. I looked up the recall information and the hazard described happened to me except we didn't crash.
A D V E R T I S E M E N T S
- Peoria, AZ, USA