Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2004 Ford Explorer one of our worst vehicles on record. "Avoid like the plague" is putting it lightly.

The 2002-2005 Explorer has a very well-established record of expensive transmission failure at under 100k miles. The Explorer has an enclosed transmission which is typically replaced with a rebuilt transmission at a cost of almost $3,000.

Another common problem for the 2002-2005 Explorer is wheel bearing failure at around 90k miles, with a typical repair bill of $500 to $1000 depending on how many wheel bearings failed.

Adding insult to injury, the 2002-2005 Explorer also has a massive problem with the rear panel cracking. While it's a minor annoyance compared to transmission failure, ironically the crack usually goes right through the Ford logo.

6.4

fairly significant
Typical Repair Cost:
$453.00
Average Mileage:
75,168 miles
Total Complaints:
749 complaints

Most Common Solutions:

  1. waiting for Ford to recall (292 reports)
  2. not sure (200 reports)
  3. replace panel (111 reports)
  4. possible class action lawsuit (62 reports)
  5. call Ford motor company 1-800-241-3673 (27 reports)
  6. do not buy Ford again (25 reports)
2004 Ford Explorer body / paint problems

body / paint problem

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2004 Ford Explorer Owner Comments (Page 8 of 38)

« Read the previous 20 complaints

problem #609

Mar 152012

Explorer Eddie Bauer V8

  • Automatic transmission
  • 108,000 miles

A D V E R T I S E M E N T S

This is really irritating because the dealership told us that if we get it fixed, it will be expensive and will just crack again. This car has been with us for nearly ten years so we won't bother to fight the fight - on top of the peeling paint problem and all the other issues with this car over the years, we plan to vote with our feet when it's time to replace this Explorer.

One day, we just came out and found the car sitting in the driveway with the cracked panel. The car had not been out and we didn't understand it, until we started seeing matching Explorers on the road with the same peeling paint and cracked rear panel.

Come on, Ford! Own up to your mistakes.

- , Lincroft, NJ, USA

problem #608

Jan 102013

Explorer XLT 3.2L V6

  • Automatic transmission
  • 97,386 miles

Since this happened I have noticed several other explores with the same issue. I just became aware of the huge problem.

- , Rancho Cucamonga, CA, USA

problem #607

Jul 012008

Explorer LS 4.0L

  • Automatic transmission
  • 15,000 miles

2004 Ford Explorer rear hatch was cracked below rear widnow had dealer fix before buying the vehicle used with 14000 mi on it. It broke again sometime soon after buying vehicle. I see many Ford Explorers with same defect on the road. Have not seen any recalls regarding this vehicle. Have not had repaired.

- , Watauga, TX, USA

problem #606

Jun 072007

Explorer Eddie Bauer 4.0L

  • Automatic transmission
  • 76,400 miles

A D V E R T I S E M E N T S

on my wayback from the mail box, I noticed what seemed like a string hanging from the the glass part of my lift gate ,acloser look confirmed a crack in the panel below the glass.When I took the truck back to yhe dealer, I was told my warranty would not cover the replacement. When I , called FoMoCo and Ford Credit ,I was told the same thing. After all that disappointment, I went to the dealership body shop to find out it would find out the cost of replacement. Thinking it would only replacing onr plasttc panel with another, imagine my surprise when I was told it would would cost about $600.00 and included in that was more than $100.00 for that dang Ford logo. But that was not the end. The first crack was on the left side of the oval, then about eight months later I return from getting the newspaper from the driveway and find there is another crack on the other side of the oval. There should be no doubt that all these incidents are a result of material / design flaws. Ford should fess up and do the right by offering some form of compensation and "loyalty" to their loyal customers. As I type this, there are three Fords in my driveway: two Explorers and one Edge.

- , Memphis, TN, USA

problem #605

Jun 202010

Explorer XLT Sport 4x4 4.0L V6

  • Automatic transmission
  • 120,000 miles

Extremely disappointed to see this occur after I've tried to take such good care of the exterior.

- , Columbus, MI, USA

problem #604

Mar 252010

Explorer XLT 4.6L

  • Automatic transmission
  • 56,000 miles

click to see larger images

cracked panel below the rear window

This problem is definitely a Ford problem!!!!! When I brought it to the attention of the Ford body shop they were aware of the problems with this panel. They said the Ford dealership has not received a recall notice, this was in 2010. An independent body shop said this was a result of the adhesive that Ford used which didn't allow the expansion of the body panel to the glass in heat and cold weather periods.

I have owned Ford's most of my adult life, WOW what support the customer gets? Still waiting to see if Ford will do a recall?

- , Asheville, NC, USA

problem #603

Apr 182013

Explorer XLS V6

  • Automatic transmission
  • 96,748 miles

A D V E R T I S E M E N T S

Purchased this explorer used on 4-19-13 and had noticed 1 crack left of the Ford emblem. This morning at a closer look there is one also about 8 inches from emblem to the right. Both cracks top to bottom of panel.

- , Whittier, CA, USA

problem #602

Mar 212013

Explorer Eddie Bauer 4.0L

  • Automatic transmission
  • 153,000 miles

Just bought the Explorer today. The same day, the panel cracked under the back window, just to the left of the Ford emblem.

FORD needs to recall these panels. WE SHOULD NOT HAVE TO PAY OUT OF POCKET TO FIX FORD'S PROBLEM.

- , Fayetteville, NC, USA

problem #601

Feb 132013

Explorer Eddie Bauer

  • Automatic transmission
  • 77,000 miles

If this is such a problem that a class action lawsuit has been filed I think ford should pay for the repairs.

- , York, PA, USA

problem #600

Feb 172010

Explorer Eddie Bauer 4.0L V6

  • Automatic transmission
  • 100,000 miles

I pay the loan off on my Explorer and two days later I come out from the store and I'm greeted by this big ugly crack under the glass on the plastic panel of my Explorer. I knew that by the end of the year I would trade it off so at that point I did nothing. In fact when I went to trade it off the dealership was glad to see it there since it is such a common problem. He said had it been missing he would have suspected the back end of the car was in an accident and had recently been repaired. I now see this crack on just about every Explorer I drive up behind on a stop light. It is almost a laughing matter.

- , Bettendorf, IA, USA

problem #599

Jun 012011

Explorer Eddie Bauer

  • Automatic transmission
  • 90,000 miles

A D V E R T I S E M E N T S

As many others have experienced the panel below the back window cracked around 90,000 on my exploder. I haven't bothered to have it fixed as it will most likely just re-occur...

- , Wauwatosa, WI, USA

problem #598

Dec 052012

Explorer Limited V6

  • Automatic transmission
  • 55,000 miles

I think ford should fix the problem, there are many ford explorers with same problem.

- , Norwalk, CA, USA

problem #597

Dec 212012

Explorer NBX V6

  • Automatic transmission
  • 99,400 miles

THIS IS AN NBX THE OFFROAD VERSION,(NEVER OFF ROAD,NOT ONCE).WHAT GRIPES ME IS FORD AND ITS SALESMEN KNEW IT .WHEN I BOUGHT IT NEW OFF THE LOT. THE DEALERSHIP SHOULD BE LIABLE AS WELL AS FORD. SINCE THIS HAPPENED TO ME I'VE SEE 9 OTHERS AND COUNTING IN THE LAST 2 MONTHS. IF FORD WONT STAND BEHIND THIS THEY SHOULD BE BOUGHT BY TOYOTA. .CLOSE IT UP,.PRETTY BAD WHEN YOU HAVE TO BUY A KIA OR TOYOTA TO GET QUALITY!!!!!!!!!!!!!!!!!!!!! EVERYONE OF US SHOULD EMAIL EVERYONE IN YOUR INDEX TELL THEM NOT TO BUY FORD !!! DCX

- , Clackamas, OR, USA

problem #596

Jan 122013

Explorer V8

  • Automatic transmission
  • 175,000 miles

Cracked panel occurred during cold weather. Crack goes down right side from window to bottom.

- , Miamisburg, OH, USA

problem #595

Jan 022013

Explorer

  • Automatic transmission
  • 63,000 miles

Vehicle was parked under the carport in my driveway for 2 or 3 days and the crack appeared.

- , Houston, TX, USA

problem #594

Oct 012012

Explorer XLT

  • Automatic transmission
  • 104,300 miles

Never buy a ford!! They are junk, need to buy a new car and will not look at ANY FORDS.

- , Delmont, PA, USA

problem #593

Sep 152010

Explorer

  • Automatic transmission
  • 28,000 miles

I checked with my dealer, and since the car is out of warranty, he said I would have to replace the entire window at a cos t of $1200! I have had a few Ford products, this is the only one with multiple problems,which I feel are design-related.The dealer's solution sounds funky to me...there must be a less expensive solution...like Ford paying for repairs.

- , Costa Mesa, CA, USA

problem #592

Dec 042006

Explorer XLS 4DR 4.0L

  • Automatic transmission
  • 56,000 miles

Every explorer you will ever see with either have this Panel with the Crack or it's been repaired by buying the panel for at least $245.00 Painting to Match 125 Labor to remove and reaffix 200.00 and put the nice Ford Blue Oval back on the Panel. Have fun because POS Ford will never fix this under or out of Warranty. Life's a Beach

- , Tucson, AZ, USA

problem #591

Feb 272012

Explorer Eddie Bauer 4.6L V8

  • Automatic transmission
  • 119,000 miles

Rear panel cracked right through ford logo, doesn't look too bad but definitely annoying.

- , Hammond, IN, USA

problem #590

Dec 252012

Explorer Eddie Bauer V6

  • Automatic transmission
  • 106,000 miles

Bought this car 3 weeks ago..105,000 miles. Have only had the tailgate open 3 times, today being the third. Today while the gate was lifted and no one was touching it, the tailgate cracked downward right next to the Ford emblem. Upset that, to me, this car is only 3 weeks old..I wanted to have it fixed. So after reading up on this problem on the internet, I realized it wasn't just me. This is quite a common problem and nearly a $500 fix. How ridiculous. Ford needs to recall this. If there is no resolve, I will not buy another Ford.

- , Edgewood, MD, USA

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